I'm sorry to hear that you had bad experiences with SA's at the Rotterdam counter. I don't really have a problem with the SA's because I have been coming there for about 4 years now and they pretty much know me by now. I know which SA's a good/reliable and which aren't and which SA's work on what days. I always try to go on a Wednesday or Saturday afternoon because I know my favorite SA's will be there (I don't know there names unfortunately). There are a few SA's that I don't really care for either and that aren't the brightest bulb in the box when it comes to release dates and collections, so I just try to avoid those when I see them behind the counter.

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NW15, dark blond hair, green eyes, combo skin, loves neutrals