Well if you think about it, they HAVE to be polite, so of course its all an act. To some of them, its really just a job. Its not everyones dream job to work at MAC. They maybe frustrated make up artists that cant make it anywhere else... lol... I'd prefer them pretending to be nice, than to be out right rude, where people at the london pro HAVE been.

I too have found some of the MAs have no CLUE about the products. Its annoying when i know for a fact its available, but they out right me, or they tell me it was LE. At the end of the day, they just don't know the brand as well as us mac-a-holics out here (which is really a minority) on the web . They arent that obssesive about it as some of us!