I have been seeing a couple people with great FOTD's on here using the pigments from this site. So I ordered on May 5th and of course paypaled the money over without a problem. Then on May 11th, I hadn't gotten any kind of confirmation and could not log into the site to get my order history and e-mailed them about it, the problem logging into the site and the order status. They responded with a "It's taking 8-9 days to process the order and you will get a confirmation" e-mail. So they were well aware that I had inquired about an order and was obviously having problems with the site,.. then I send another e-mail asking about it on Saturday, May 20, and I get a response that their servers went down on May 5th and that they were just now finding out that my order was lost,..... I am just having trouble believing this when I e-mailed them about my problem with the website on the 11th with a copy of my order attached,.. etc,.... Shouldn't they have seen that there was no order that matched that then? I still have no product and the mail has ran today,.. it has been three weeks since I originally ordered. 2 weeks since I e-mailed them about it the first time,. and 4 days since they supposedly sent it out with extras. Am I getting screwed? Has anyone else had problems with getting their product? I really LOVE pigments an I have had good experiences with Pure Luxe and Sweetscents,.. but this is making me a little upset. Am I just over-reacting? Or should I e-mail and demand $$ back?? They really have a couple colors I am interested in,. but now,. I just don't know.

TIA for any help,....

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