Quick Return and Refund Question (broken s/s)

JGunnar · 03-30-2006, 09:02 PM #1 (**permalink**)

Hi. Yesterday I felt pink. I bougth Sushi Flower and Crimsonaire. I just can't get SF to work for me. It won't show up at all so I'd like to return it and since I won't have it I won't need the shade stick .. but the problem is that when I brought the shade stick home it was broken. i couldn't get it up and it appeared to have been used as pink had been smeared around the tip. Is this ok to return or will the make me have to exchange for another?

marykelancey · 03-30-2006, 09:07 PM #2 (**permalink**)

I had one shipped to me once where the stick of color had broken off too. I had a hassle free time returning. Just make sure you bring your receipt. If it is within 30 days, I can't see why there would be a problem.

bellaetoile · 03-30-2006, 09:30 PM #3 (**permalink**)

they should refund your money on both counts. mac is pretty good about returns, or has been in the few instances i've had to do them.

JGunnar · 03-30-2006, 10:33 PM #4 (**permalink**)

Thanks. I just know that some places won't refund things that have been broken but will give you an exchange for the same item. I knew MAC accepted used items, but wasn't sure about broken.

LatinaRose · 03-31-2006, 06:42 AM #5 (**permalink**)

I had this happen with a bronzer and they exchanged it w/o a problem.

Kristen · 03-31-2006, 11:44 AM #6 (**permalink**)

MAC doesn't resell their product when it gets returned, it gets dumped. So the condition of the product is somewhat irrelevant.

JGunnar · 03-31-2006, 05:01 PM #7 (**permalink**)

I didn't know that. Do they not even use it as a tester? What about if it's never been used at all before?

ztatrixie · 03-31-2006, 05:24 PM #8 (**permalink**)

Quote:

Originally Posted by JGunnar

I didn't know that. Do they not even use it as a tester? What about if it's never been used at all before?

even if you walked out the door and came back 5 mins later to return it, it would be thrown out.

cakes · 04-01-2006, 03:44 AM #9 (**permalink**)

Just for future reference - if you ever buy another s/s and have a problem w/it screwing up, pop the colored portion off the back and stick a pencil in it - eraser side first and it should work.

professionaltart · 04-01-2006, 05:01 AM #10 (**permalink**)

Quote:

Originally Posted by JGunnar

I didn't know that. Do they not even use it as a tester? What about if it's never been used at all before?

theyre not thrown out so dont feel bad hahah

cakes · 04-01-2006, 05:17 AM #11 (**permalink**)

Quote:

Originally Posted by professionaltart

theyre not thrown out so dont feel bad hahah

What happens to it then?

roxybc · 04-01-2006, 02:01 PM #12 (**permalink**)

Quote:

Originally Posted by ztatrixie

even if you walked out the door and came back 5 mins later to return it, it would be thrown out.

I find that hard to believe. Sorry, maybe that is a policy of MAC's but I really can't see any of the MA's at my counter throwing out a perfectly good shadow knowing that it hasn't been used. (Unless they can keep the stuff that they put in their discard bin for themselves.........)

robbaselight · 04-02-2006, 06:54 AM #13 (**permalink**)

We actually put it in a return and tester bin and it is sent off to be recycled-it doesnt matter if you bought it 5 minutes ago or 30 days ago! I wouldnt want to put a returned product on my face and I know all our MAC customers deserve the same! You can return anything for any reason within 30 days with a reciept also!!!!