Returning question!

user2 · 09-15-2005, 08:42 AM #1 (**permalink**)

After I sent one of the Tailormade palettes to a friend she noticed that one part of the grey shade cracked and spread itself all over the other ones!

Can I just return it at my counter and get a new one in exchange? The problem is that I lost the receipt! I searched everywhere for it, I even searched in my trashcan!!

mspixieears · 09-15-2005, 08:46 AM #2 (**permalink**)

Woah, that sucks. I'd definitely give it a shot, especially if the staff recognise your face. I assume you don't always try to return things, so you'd think they would want to help. I really hope they offer a replacement, it's not as if it even got used before it broke.

Hikaru-chan · 09-15-2005, 07:22 PM #3 (**permalink**)

If you don't have any luck at the counter call MAC Consumer Comunications as they will usually do something if your not happy.