yeah, i'm pretty sure they keep track of people who sent in boxes. they probably sent you free lipstick because it was an honest mistake on your part. don't take advantage of the program on purpose. especially since you now know it is the containers and not the boxes. this program exists as a thanks for caring for the environment and recycling, and could be stopped if people abuse it.

Empty pro pans don't count though right? Since it's not actually inside any packaging, it's just a pan? I wanted to make sure!

i've bought 15 pan pallet and 4 pan pallets at a freestanding MAC boutique in Canada, and there were "B2M" signs on each box, so i am pretty sure they would take them as B2Ms

At the MAC store that I go to, they cross out the label on the bottom of the pot of the free shadow. This makes it impossible to return/exchange. On the other hand, I am picking out the color in-person.

The closest store (and where I can use my pro card) is about 2 hours from my house, but somehow I've ended up there 3 out of the last 4 weekends... guess that's how you know you're an addict. There is a counter that is closer by about 45 minutes, but no discount.

Anyway, at "my" store, they DO take back empty pots (with trays removed); however, I don't believe they take back the empty pans alone. Heck, they were the ones who first told me about popping them out of the pot.

They are also the ones who told me (although only recently) about this site!

Look forward to getting to know everyone here. The tutorials are awesome, and I hope to make the time to do some myself.

Thanks,
Laura (aka cobi)

__________________
Que Sera, Sera...

I'm frustrated!

I have a total of empty 36 pro pans (with magnets, not depots) at home and this afternoon I attempted to turn 12 of them them in for 2 B2M lipsticks and was told they don't accept the pans, even though I've read on here that they are acceptable AND I was told during a Live Chat a couple weeks ago that they are accepted.

The SA today looked at me like I was nuts and consulted her manager and then the Pro store in the area, all of whom said it's a no-go.

Does anyone know of any stores in the NYC-area that do accept pro pans? Or has anyone on here ever mailed in pro pans and received a product for them?

This lack of a company-wide policy makes absolutely no sense to me

Im a little confused. Im in Australia so it may be different but:

I looked on the MAC website (US) and the Back 2 MAC policy is that you can get a free lipstick.

How did some of y'all score lipglasses and eyeshadows???

I don't wear lipstick and have about 30 eyeshadow pots to B2M but I don't want lipsticks!

__________________

At the freestanding stores, you can get l/s or e/s. At the counters here, you can only get the l/s. I believe this may be a newer program change.

__________________
Que Sera, Sera...

OH! Ok cool. I'll have to research into wether thats the case in Aus too!

Cheers.

__________________

this year's curiositease mini sets--are they B2M-able? I don't see any logo on either the case or any of the individual vials (pigments, lipglasses). So I'm going to go out on a limb and say no?

The pretty little pouch that my MAC tweezers came in broke today. Can I B2M it?

__________________
NC30

I tried looking through this thread and I really didn't find an answer, so here it goes: How exactly do you mail the empties back to MAC? Do you just put it in an manilla envelop and mail it with the form? And how much would the postage be?

Thanks in advance

__________________

no boxes

is Back2MAC available in Malaysia?

ask the MA at your local counter or store.