BACK 2 MAC policy across Australia - Page 2

spectrolite · 09-08-2008, 08:57 AM #26 (**permalink**)

Quote:

Originally Posted by ~Crystal~

And the mattene's? I tried to at chatswood myer today, and the MA said no

I had a really annoying/frustrating experience regarding this today. Yesterday I was in Myer talking to one of the MA's and I mentioned I would come back in today to swap some empties for the new Mattenes. She said that I was not allowed to which I found strange because I swapped empties for Mattenes at the Pro-Store. So I decided to just to go to the Pro-Store and save myself some hassle.

I get there and of course they are out of Bing even though they have only been opened for an hour :| So the MA at the Pro-Store says she will ring Myer and get them to hold one for me. I told her what the MA at Myer told me yesterday and she said "No that's wrong. You are allowed to swap empties for the Mattenes." She rang the Myer Melbourne counter and had a chat with them and told me it was fine and that I could bring in my empties and exchange them for a lippie there. So an hour or so later I got on a train to go all the way to the city for my lippie.

I got there and told the same MA from Sunday that I was here to get Bing using B2M and she told me no again. I told her that the Pro-Store rang up before and there was one put aside for me. She finds it and I clearly see a note attached that says "B2M." She says she has to go check with the manager which is confusing because the Pro-Store rang up just before to confirm it was okay. I told her I made a special trip just to come and get it because I was told it was fine. Anyways she goes to ask and the manager says No too... At this stage I'm a bit annoyed because I'm being told different things and I have previously B2M for Mattenes! The MA is making me feel like I'm just being difficult which I'm not. So they once again ring the Pro-Store and have a discussion and the MA comes back over and says "It's okay just this once. You are obviously a VIP." I'm like wtf...

In the end I got the lipstick but the whole situation left me feeling really bad. It made me not want to go back to the MAC counter because they will now just see me as a difficult customer or some snooty "VIP" which I never claimed to be or asked to be called. I just wanted to swap my empties for some lippies

It really irks me because I have been going to that counter for quite a while now and have always had great service and have always made sure to treat the staff with respect because I know the kinds of crazy people they put up with on a daily basis. Now I just feel weird..like I'm one of those crazy people but I didn't even do anything. I feel like MAC needs to make sure that all of their locations have the same policy so that customers are not left feeling confused and uncomfortable.

~Crystal~ · 09-09-2008, 06:21 AM #27 (**permalink**)

Yeah... =\ The chatswood MAs are typically all a bit like that too.. *sigh*

I try to avoid going to that counter if I can, though it is the most convenient for me! It's a good thing the MAs at DJs in the city store are all so lovely! They're always super helpful and friendly, so it's worth the trip out there

Confirmed with both the pro store and DJs today that YES you can B2M for the mattenes!!

miss_bailey · 09-10-2008, 07:51 AM #28 (**permalink**)

I've never had a problem with the Chatswood MA's. Most of them know me though. It's really horrible that most of them dont really have a clue about B2M and that they arent consistent.

Spectrolite, if I was in your situation I would have been completley put off! And the pathetic "just this one" thing is just plain rude!

toxaemia · 09-22-2008, 06:49 PM #29 (**permalink**)

Can you use the Brush cleaner bottles/Select SPF foundation (if I had six of them) for a B2M exchange? Or does it just have to be eyeshadows/Lipglosses?

miss_bailey · 09-23-2008, 12:21 AM #30 (**permalink**)

Quote:

Originally Posted by toxaemia

Can you use the Brush cleaner bottles/Select SPF foundation (if I had six of them) for a B2M exchange? Or does it just have to be eyeshadows/Lipglosses?

Yep you can B2m pretty much anything from MAC as long as it is the original packaging and not secondary i.e the box the actual product comes in. So e/s l/s, gloss, powders, CCB, foundations, brush cleanser, concelaer, skincare products, painpots, shadestikcs and the like.