My MAC day- comments on some uk MAC stores! - Page 3

shorty · 05-19-2008, 06:20 PM #51 (**permalink**)

Quote:

Originally Posted by a_star

I just have something to share, at one time when i went MAC in selfridges to get the eyeliner called Phone/Me, Text/Me. I asked the MUA to help me get it at the counter and the MUA (the girl) looked at me in a way as if to say "what on earth is Phone/Me, Text/Me. And i told her it was the new eyeliner the one that came out in Heatherette Collection. Then she made a screw face kind of and said "You mean Phone/Number - Text/Me".

It just shows they do not know their products as well as WE MAC ADDICTS do lol.

I dont often speak up but Im really going to stick my oar in a bit here...

have you ever wondered, maybe the artist serving you is failry new and doesnt know EVERYTHING by heart? Every finish, every colour, every texture, every new product as well as learning all perm line stuff...? Also when a new line comes out we get to see it breifly and have a quick play but to memorise the names? there is not enough time for that to be honest my counter is ridiculously busy, I forget to have my break sometimes!! Anyone can easily forget things but I sure as hell hope that a customer would not think badly of me because of that...? as a failry new MAC employee it would upset me to think that you would expect me to know EVERYTHING and surely not to think that we dont know the products when we do, but may slip up on a name here and there...?

trollydolly · 07-01-2008, 07:54 AM #52 (**permalink**)

so i went to the selfridges mac counter in london yesterday and theyve changed the layout of it and its completely crap!! its a worse layout than before. i was there for ages and i just gave up on getting served in the end. has anyone else been there recently?

JustDivine · 07-01-2008, 08:20 AM #53 (**permalink**)

Really? I don't go there anymore...I gave up a while ago! Actually I did go in not too long ago to ask about Cool Heat.....but didn't bother even trying stuff out. I don't care for that counter anymore....but I must see the new layout!

Trollydolly what's it like? Details!!

trollydolly · 07-01-2008, 09:03 AM #54 (**permalink**)

theyve moved the till bit round the corner and its basically just completely flat against the wall, its worse than it was before!

Primula · 07-01-2008, 12:50 PM #55 (**permalink**)

I was in London last week, and I went to the PRO store in Soho and the freestanding store in Neal St. In the latter, the MUA was the most confused, disoriented person I have EVER met.

I went in to buy Shadesticks, and I wanted to buy Lucky Jade and a few others. She kept on talking to me about the discontinued Shadesticks, and this went on for minutes. Every time I reminded her that I wanted Lucky Jade, she would say, "oh yes, there was a white one (or a cranberry, light blue, etc.) as well." Then I finally asked her if she could get me Lucky Jade and she came back with Sea Me! Um, okay.

I knew I was playing with fire when I started talking to her about the Tendertones and how I had one and wanted another one. She asked me five times - FIVE times - if I wanted the one I all ready had or a different one. I told her I wanted a different one and then she asked me which one I had, and I said Sweet Tooth. Which she insisted had never existed... until I pulled it out of my bag and showed it to her. She just said "oh".

She was very polite and nice, but very distant. I was the only costumer at the time, and yet she managed to forget about me at one point!

All I could do afterwards was laugh. At least it had been entertaining...

c00ki312 · 07-02-2008, 09:05 PM #56 (**permalink**)

Quote:

Originally Posted by trollydolly

so i went to the selfridges mac counter in london yesterday and theyve changed the layout of it and its completely crap!! its a worse layout than before. i was there for ages and i just gave up on getting served in the end. has anyone else been there recently?

yeah i saw it today. i was thinking wtf?! theyve taken away the other 100 counters and left one (not so big) counter agaisnt the wall. it also looked a bit odd and dark like they had no lighting on their stand. maybe mac was the most popular stand and it would get reallyyyy busy and clog the pathways buy i reckon the new layout is even worse. imagine wen it gets busy? how are the customers gonna get to the product? lol

c00ki312 · 07-02-2008, 09:10 PM #57 (**permalink**)

Quote:

Originally Posted by Primula

I was in London last week, and I went to the PRO store in Soho and the freestanding store in Neal St. In the latter, the MUA was the most confused, disoriented person I have EVER met.

I went in to buy Shadesticks, and I wanted to buy Lucky Jade and a few others. She kept on talking to me about the discontinued Shadesticks, and this went on for minutes. Every time I reminded her that I wanted Lucky Jade, she would say, "oh yes, there was a white one (or a cranberry, light blue, etc.) as well." Then I finally asked her if she could get me Lucky Jade and she came back with Sea Me! Um, okay.

I knew I was playing with fire when I started talking to her about the Tendertones and how I had one and wanted another one. She asked me five times - FIVE times - if I wanted the one I all ready had or a different one. I told her I wanted a different one and then she asked me which one I had, and I said Sweet Tooth. Which she insisted had never existed... until I pulled it out of my bag and showed it to her. She just said "oh".

She was very polite and nice, but very distant. I was the only costumer at the time, and yet she managed to forget about me at one point!

All I could do afterwards was laugh. At least it had been entertaining...

back when the paintpots were released, i asked for fresco rose at the high street ken shop and the lady said it doesnt exist lol

when moonbathe came out ages ago, i asked for firespot e/s and the guy from the same shop said 'whats firespot?' and his colleague said 'it must be a new colour. let me check' errrr...... that store is never busy so i suggest they get to know their products when theres no customers in there. but i like that store coz its always empty and recently theyve hired a security guard who i always see there. eveytime i go in, he looks so bored coz the shop is tiiinyyy and no-one is ever in there haha feel sorry for him.

stellastar · 07-10-2008, 01:06 PM #58 (**permalink**)

i also noticed the new layout of mac at selfridges, theyve just moved all the counters from being parallel and joined them all to a straight line . it makes it feel rubbish now. felt sparse and empty.