Ok so I emailed the customer services of the .co.uk site about why the online shadows are still listed as £10 while people are being charged £11 instore.

"Why are the shadows still listed as £10 on the website, yet stores have already started charging the ridiculous increased price of £11??? It is also highly unfair on people who cannot buy from the website who are forced to pay the increase which has not been universally implemented. Furthermore, as a MAC Pro Preferred card holder, the option to buy from the website and still have my discount isn't open to me.

Why the inconsistency? You should either change the site to reflect current pricing or enable people who have bought at stores to have a refund on the excess they have paid. It really is not fair at all"

Ok so very angry sounding but its a bit annoying!!!

She replied:

"
Dear JustDivine,

Thank you for taking the time to contact MAC cosmetics online.
May I advise you that there has not been a price increase on our eye shadows, Please inform me of which stores have been charging the increased price?.
Mac Pro is not available online as it is a pro membership, However please contact mac mail order on: 0870 034 2676 and one of our advisors will be happy to take your MAC Pro order over the phone and provide you with your entitled discount.
I look forward to hearing you response.
Kind regards,

Monique Stobart
M.A.C Cosmetics Online Customer Services
0870 0342999"

I know that MAC Pro isn't available online, what I meant was that I have to pay the increased price of products because I don't have the option of getting them online. ANYWAY.

Who has paid £11 for shadows???....I'm gonna get a list and send it to her.

Wow that's really weird. Do you know if the price of the eyeshadows came up as £11 or was it something they altered on the till? As I said in the other post the Glasgow store charged me £10 and from the looks of my receipt it wasn't altered to be £10, that was just the price it scanned in as!

Sounds like you are going to get the difference back from them

Well I haven't bought any yet but I'm going tomorrow to the Pro Store in London. But the whole thing is annoying just thinking about it!!

So far, from the posts I have found:

Elleread- Nottingham store
Melliquor- HoF City
ilovegreen- PRO Store Carnaby street

Is that right???

Thats not right if they are saying that mac eyeshadows havent went up and some girls on here have paid £11 for them :O they should complain.

__________________

Yes that's correct.

__________________
GOONER FOR LIFE !!!
And we were dressed from head to toe in love... the only label that never goes out of style.

I'm sending an email with these stores for their attention. I'll let you know the response.

.....

Well I've just complained to MAC Consumer communications and they said the freestanding stores SHOULD NOT be charging £11 for shadows.

With the instore outlets (eg HOF - City) she said they are given the RRP of £10 but can charge what they like but I'd still try and get a refund.

I have just given my details and they are sending me a cheque refund for the difference.

MAC seems to be having a very bad week at the moment imagine how many people have been through those stores yesterday and today and paid £11.
Hope they read this and get their refunds

__________________
GOONER FOR LIFE !!!
And we were dressed from head to toe in love... the only label that never goes out of style.

Wow....

They are in for a rough ride if I've got anything to do with it LOL

It is beyond unnacceptable in my opinion

I'm waiting on the reply. But I will also be priniting out the email she already sent me incase I encounter resistance on my next trip!

They probably think it's great not bad, getting an extra few quid per sale!

It's the people who aren't specktrettes that I feel sorry for!

I wonder if all HOF's are charging £11, I won't be buying from there again if they are.

Thanks for letting us know about this. I bought two shadows in Debenhams in Belfast yesterday and was charged £11 each. I don't know whether I have the nerve to go back in and complain though - it's the only store in the whole of NI so I don't want to annoy them!

Contact them through the website, you might get your money back that way