UK ladies... What comes out this Thursday? - Page 11

jasminbarley · 07-11-2008, 08:26 AM #**251** (**permalink**)

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DirtyPlum · 07-11-2008, 02:43 PM #**252** (**permalink**)

Quote:

Originally Posted by jasminbarley

One could argue about heat and kitchens, but I guess that, at the end of the day, MAs can be forgiven for being human.

The same argument could be applied to customers...

For the MA's, not only is their job about their passion and expressing creativity, it is their way to make a living. Easier said than done to leave the kitchen if it gets too hot. But I didnt think it was the MAs who were complaining on here abt their work conditions?

A little respect and empathy goes a very long way, on a two-way street

Dani California · 07-11-2008, 03:01 PM #**253** (**permalink**)

Quote:

Originally Posted by jasminbarley

Thanks for your response, DirtyPlum

I've had both sides of the coin - ignored but really helpful and pleasant when I've asked for help as well as the overly eager, hovering and obnoxious ones.

I think that part of the issue could also be that MAC tends to get so busy that a lot of MAs are probably run-ragged and it's hard to still keep smiling when you've had a busy day and you've had to deal with some rude and/or annoying customers. I guess that's just the nature of customer-facing roles.

One could argue about heat and kitchens, but I guess that, at the end of the day, MAs can be forgiven for being human.

Thanks for responding DirtyPlum, its great to hear from some MA's and see it from your side as well.

Sometimes I just think 'oh well, they are only human after all, just like the rest of us'. I have had some really excellent advice and had MA's been really good and stuff, I mean, my counter on N collection launch day and Fafi launch day was fantastic!!

They looked brilliant and even though it was dead busy in there, they were going round making sure everyone was getting served and buying what they wanted!! The place had an excellent buzz round it, it was all down to the MA's!!

I love my counter when its like that, its FAB!!

Nah, like the above person said, I've had both sides of the coin and it must be really hard being an MA at MAC, like I say they are only human as well!!

jasminbarley · 07-11-2008, 03:03 PM #**254** (**permalink**)

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as_cute_as_pie · 07-12-2008, 05:49 PM #**255** (**permalink**)

Quote:

Originally Posted by trollydolly

ive written my letter and am sending it tomorrow, wish me luck! i hope i get a reply. has anyone ever complained to mac before?
in my letter i explained whats happened, my disgust at the situation and ive told them exactly how much ive spent on their website since november 2007.

well not so much complained but i just sent them a email asking if the formula had changed for the fluidlines as the blacktrack i had just got was alot more 'sheer' than others i had got.
she sent a email back sayin it had not but just to make sure she would send me a one in the post

thought it was really nice of them and i really was just enquiring if it had changed wasn't expecting free stuff at all

animacani · 07-14-2008, 04:23 PM #**256** (**permalink**)

Can you still get the heatherette collection in London?

trollydolly · 07-16-2008, 03:38 PM #**257** (**permalink**)

just thought id update everyone with my situation,
i havent recieved my refund yet (its been almost two weeks) and no reply to my letter yet.
i phoned mac today to question why i havent recieved my refund yet and the girl i spoke to had no record of the fact that im supposed to be getting a refund for the port red l/s i never recieved and for my saturday delivery which was never honoured. anyway shes going to speak to her manager and give me a ring back tomorrow.
i doubt il get a reply to my letter. all in all im really disappointed with them.

jasminbarley · 07-16-2008, 03:47 PM #**258** (**permalink**)

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wikdwich · 08-13-2008, 05:30 PM #**259** (**permalink**)

Are the cool heat shadows still availiable in the UK etc? I NEED CLIMATE BLUE AND GLUF STREAM and CANt get them in the US anymore. Im willing to wheel and deal with anyone that can get em for me!