UK ladies... What comes out this Thursday? - Page 10

trollydolly · 07-06-2008, 05:26 PM #**226** (**permalink**)

ive written my letter and am sending it tomorrow, wish me luck! i hope i get a reply. has anyone ever complained to mac before?
in my letter i explained whats happened, my disgust at the situation and ive told them exactly how much ive spent on their website since november 2007.

nunu · 07-06-2008, 05:44 PM #**227** (**permalink**)

Good Luck!!

madame_morbid · 07-07-2008, 02:37 AM #**228** (**permalink**)

Quote:

Originally Posted by Dani California

Thats what I've started to do, buy online instead. I just find the whole thing much easier. Some of them are just awful in there, like you say just completely blank you and ignore you, or look at you like you're nuts if they do decide to help you.

Today I was just browsing round all the new stuff and not one of them came over to see if I needed any help or wanted anything. They were all just chatting and doing each others makeup. I only ever buy stuff in there if one of the nicer ones is on and someone approaches me. I hate trying to get their attention or anything, I'm quite quiet and shy to begin with. I do tend to order online now though. Much less intimidating.

How do you find them? I find all the other counters staff in there are great, really friendly and helpful, not at all like the MAC ones, which I think is a shame really

Would you PM me and let me know what happened....I was in work on Saturday and I'd hate to think I gave you bad customer service

trollydolly · 07-07-2008, 01:16 PM #**229** (**permalink**)

well my mum stayed in all day today to sign for my mac order that mac assured me would be delivered today but it never came....the status still says processing on the website and no one has contacted me to let me know what the f**k is going on with my order!!!!!! im so angry, this order was supposed to be delivered on saturday! i sent my letter of complaint this afternoon and im going to phone them tomorrow morning at 9am and ask what the hell is going on.

jasminbarley · 07-07-2008, 01:23 PM #**230** (**permalink**)

*****

trollydolly · 07-07-2008, 01:25 PM #**231** (**permalink**)

Quote:

Originally Posted by jasminbarley

^^ Oh dear, I'm really sorry to hear that trollydolly.

I hope they compensate you adequately, though I realise that that's probably not the point and you'd probably rather that you just got your items when you had expected them.

all i want is my order

. im so frustrated.

Luceuk · 07-07-2008, 01:37 PM #**232** (**permalink**)

I hope you get it soon

jasminbarley · 07-07-2008, 01:41 PM #**233** (**permalink**)

*****

x.DOLLYMiX.x · 07-07-2008, 01:41 PM #**234** (**permalink**)

Thats so not fair trollydolly

I hope you get your order soon xx

trollydolly · 07-08-2008, 10:29 AM #**235** (**permalink**)

well my order arrived at my mums today! so i'll have all of my stuff tomorrow :-D. i phoned up this morning to complain and they said "as a good will gesture we're going to refund your £10.50 delivery"
anyway hopefully i'll get a reply to my letter in the next week or so.

jasminbarley · 07-08-2008, 11:15 AM #**236** (**permalink**)

*****

trollydolly · 07-08-2008, 02:24 PM #**237** (**permalink**)

Quote:

Originally Posted by jasminbarley

^^ I'm glad to hear that, trollydolly - refunding your delivery is the least they could do!

I hope they come up with a satisfactory response to your letter.

By the way, what did you end up getting for your b2m?

i ended up getting lovelorn l/s to add to my collection of pinks, old habits die hard hehe x

jasminbarley · 07-08-2008, 03:39 PM #**238** (**permalink**)

*****

stacey4415 · 07-09-2008, 05:49 AM #**239** (**permalink**)

when MAs don't attend to me, i just get the products myself , they're usually on the shelves where people are able to access anyway, and simply produce myself at the till!!