mine says it's now been picked up and forwarded to nottingham (obviously closest place to lincoln) sop guessing i'll either get it today or monday but hoping today!!

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"You're a vampire. Oh, I'm sorry. Was that an offensive term? Should I say undead American?" - Buffy

Mine says Newcastle, doubt I'll get it today though. I wish I knew where the place was I'd go and pick it up.

mine still says processing!!!!!!! wtf???? grrr!

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Mines been collected from sender in Southampton too.

well theyve got 57mins to deliver my parcel otherwise theyll have an angry person on the phone on monday morning!

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Did it arrive?

just phoned mac and my order has been cancelled!!!!! wtf?? no one emailed me or phoned me to advise me so ive been sitting at home this morning like an idiot waiting for my parcel which was never going to come! im really pissed off. the department i need to speak to about getting a refund isnt open until monday so ive got to wait until then to see what theyre going to do.
i place at least one order on mac.co.uk every month and ive never had a problem until now. i spend a lot of money with them and this is how they treat customers? im really disappointed....
now i dont know whether to go into my local mac and buy everything that was in my order from there or whether to just leave it and take my money else where.

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I can't believe they canceled it and didn't tell you, just shows what their customer services are like

I'm getting a bIt sick of them treating us the way they are especially when we all spend quite a lot on MAC.

i just phoned up again because im really not happy about this and theyre going to phone me back. apparently theyve got no record of my order even though the money has gone out of my account and i can view it on their website...

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they have cancelled a lot of orders - we thought it was because of the free brush issue but maybe they have a genuine computer problem! we all got emails though and online it still says in warehouse - i would big time complain though xx

they phoned me back and have managed to find my order but its not going to be delivered until monday, when im at work! so theyre going to send it to my mums house and refund me the £10.50 delivery. its not really good enough to be honest.

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i really do want to complain but il feel like such a bitch because the girls are so nice at customer service.

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its not their fault but they are the company reps you get to talk to so i would still feel like you can complain - yeah its easier when they are nasty. x