Trollydolly, that is terrible. I would complain in writing. I hope you get your money refunded, cheeky swines keeping it for a week!! I'm worried about mine and everyone else's orders now. This is really not good enough, considering how much we all spend on MAC. Their customer service is really going downhill these days. I think I'm gonna boycott for a while too.......

Also, the MA's in my counter were as unfriendly and ignorant as ever today, therefore didn't buy anything there, which is why I ordered online thursday evening.

Hope you get it all sorted. *hugs*

Which counter was it?

I go to metro centre one. I find some of them ok, but some are just awful.
Which counter do you go to? I find it depends who is on at Metro one ,as I said, a few of them are really lovely. Mind you, I didn't recognise many of them on there today.

I go to the Metro Centre too, yeah I've found that some of them are really nice yet other just blank people and when you ask for something they look at you like you're stupid. I think that's why I like buying online.

Thats what I've started to do, buy online instead. I just find the whole thing much easier. Some of them are just awful in there, like you say just completely blank you and ignore you, or look at you like you're nuts if they do decide to help you.

Today I was just browsing round all the new stuff and not one of them came over to see if I needed any help or wanted anything. They were all just chatting and doing each others makeup. I only ever buy stuff in there if one of the nicer ones is on and someone approaches me. I hate trying to get their attention or anything, I'm quite quiet and shy to begin with. I do tend to order online now though. Much less intimidating.

How do you find them? I find all the other counters staff in there are great, really friendly and helpful, not at all like the MAC ones, which I think is a shame really

the MAs at my counter in bristol are all super friendly but it's a small counter and often i go in lunch hour so i just don't have time to wait for them so i tend to swatch and check stuff out on my own at the counter and then buy online too - esp if there's a free delivery code knocking aronud!

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i find it quite awkward when i got to my counter as well, which again is why i buy online even though the counter is a 5min walk from my house.

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I can only go the one counter which is in Glasgow, I was there a couple of weeks ago and there was one ma who kept getting my order wrong and I was spending a lot of money. So far at that counter I have only met about 2 really nice ma's. Iam going to london next month so I cant wait to go into the mac stores and see what the ma's are like in there lol.

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dont go to the mac in selfridges, go to the harrods one its much better and the ma's r so helpful

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Thanks trollydolly everyone says that the mas in selfridges are really rude, I will be avoiding there

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i went there last night to get a painterly paint pot which has been out of stock in newcastle for nearly a month can u believe it?!
and there was only 2 girls around one was on the till writing something and another was helpin a girl choose some l/s but no one asked if i was ok etc even though i was like hello!
so i had to walk over to the girl at the counter and ask nd she was really nice and even gave me a sample of volcanic ash exfoliator cos they didnt have any left (got it and love it ) but ive noticed 2 of them ive never seen before and their quite 'young and blonde' lol

ive never bought online but may consider it... sometimes i dont really like going to a counter when u JUST want to browse and have a play cos usually with me someone will come over and be like omg rnt they gorgeous we jst got them in and in a 'panic' ill be like oh ill just take this!
instead of being like ermm yeh im jst looking.. then walk off heh
odd i know

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I can't wait to get back to London and have a choice of places to go.

I literally live across the road from the Mac in the local Corte Ingles, but there is usually only one MA at a time working. It's the only one in this area of Spain so not much choice!
There's one particular MA who is always rude to me, ignores me until I've been there a while etc. On Thursday I went to see the new collections and Sonic Chic wasn't out so I asked if they had it. She pointed to the Electro Flash stand and said that they were eye shadows not blushes, as if I were stupid.

Sorry, slightly OT. But I am going to pop into the Pro store on Thursday/Friday and try the Harrods one as everyone seems to recommend it!