Old brushes, Dress Camp, and others...

kage · 04-14-2008, 12:43 PM #1 (**permalink**)

Welcome to MAC Cosmetics Online. One of our Artists will be with you shortly.
Hello. Thank you for your interest in MAC Cosmetics. My name is Andrea. How may I assist you?
Kira: Hi Andrea

Kira: I have a few questions
Kira: First, what were the intended purposes for the old MAC 5 and 11 brushes?
Andrea: Hi Kira!
Andrea: I would be happy to help!
Andrea: Brush #5 was intended to be used as a shader brush.
Andrea: Brush #11 was used for lining lips.
Kira: Thank you

Andrea: The recommended brush to replace the #5 was brush #194.
Andrea: The recommended brush to replace the #11 brush is brush #311.
Andrea: Click here for the Brushes page.
Kira: I've been looking at buying that one-glad I don't need to
Kira: My brushes are still in great condition-'m surprised with how old they are!
Andrea: I hear you!
Kira: Is there a very pale but neutral/warm foundation?
Andrea: I have had my brushes for 15 years.
Kira: I'm worried that NC 15 might be too warm
Kira: That's how old mine are as well

Kira: And, I have to admit-I used them for an art class, once!
Andrea: NC is neutral cool having more of a yellow/olive undertone to it.
Andrea: I have heard them being used for art a lot.
Andrea: They are really nice brushes.
Andrea: I am glad you have enjoyed using them.
Andrea: NW is a neutral warm having more of a pink/red undertone to it.
Kira: What is the palest non Pro foundation?
Kira: I know Pro has a white foundation
Andrea: We don't carry any of the Pro foundation on this site.
Andrea: So, based off of the foundation on this site NW15 is the lightest shade.
Kira: Thank you
Andrea: The Studio Fix Fluid Foundation runs slightly darker so that would not be as light as you might need it to be.
Andrea: All other foundation would be good.
Kira: Ooh, thank you! I didn't know that
Andrea: You're welcome!
Kira: I think there need to be a few lighter shades :-/
Kira: Also, would True Romantic Work for me?
Kira: And I've heard that the Dresscamp collection will be online tomorrow-is this true?
Andrea: Yes, it would be very pretty on your skin tone.
Andrea: Yes, that is correct.
Kira: Thank you very much!
Kira: The last thing-I wrote an email but really wanted to make sure this was known
Kira: The Lehigh Valley MAC has *fantastic* service
Andrea: As a thank you for chatting with us today, I would like to offer complimentary Standard shipping with your next MAC Cosmetics Online purchase. Please enter the one-time use offer code CS84LIVECHAT during the checkout process (US Residents only). You may now close the chat window by clicking on the "Close" button. You will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience. Thank you for your visit!
Andrea: Oh, that is great to hear!
Andrea: Thanks for letting us know!
Kira: They are always very helpful, even when they're busy!
Kira: I was very pleasantly surprised, because some counters can be less than helpful
Andrea: I am thrilled to hear you had a wonderful experience there.
Andrea: I am sure they will be happy to receive your email.
Kira: Thanks again, and have a great day!
Andrea: You too, Kira!

carebear · 04-14-2008, 07:51 PM #2 (**permalink**)

nice, very informative to put live chat info up here.

chocodcocoa · 04-14-2008, 08:26 PM #3 (**permalink**)

Glad to know dress camp will be up tmr... I did a live chat and the MA knew nothing about it =(

kage · 04-14-2008, 10:20 PM #4 (**permalink**)

Yup, I was very excited that she knew it would be!

I should have asked about Pro, as well, though.