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Old 03-17-2008, 04:14 PM   #1 (permalink)
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GOOD NEWS! Re: UDPP
Our voices have been heard
Got this response today

Quote:
Thank you for taking the time to contact us regarding your experience
with the Primer Potion packaging, we appreciate your feedback and the
blog link. We take our customers suggestions & comments seriously. After
sharing our customers feedback with the product development team, one of
our founders, Wende Zomnir is looking into this matter and below are
some of her personal comments.



"We are working on the Primer Potion packaging problem and have been
since we first started hearing about this. Getting a new package in the
works is the #1 priority here right now, and you can expect to see a
repackaging of the Primer Potion that allows you to get as much out as
possible. It probably won't be in a pot (it would dry out too fast that
way), but it may be in a tube or a re-engineered vial. We can't say yet
what it is because we are exploring several options, but we plan to get
it out as soon as we can. If you are interested, we will let you know
what we decide to do, and when it will come out. If you'd like to throw
in your two cents about what you want, please go for it, but do it soon.
If you don't ask, we won't know, and we will definitely be taking our
customers' ideas into account."



"In the meantime, don't feel compelled to cut open your Primer Potion.
We did some experimentation and found that with some banging on a hard
surface, you can get most of the product out. Just hold it lid-side
down, and give it a couple of good whacks each time you need more
Potion. Although that's not ideal, you'll definitely get significantly
more product out."



Again I want to thank you for comments and if you have any more
questions or comments please feel free to write us back.

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Old 03-17-2008, 04:20 PM   #2 (permalink)
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Re: GOOD NEWS! Re: UDPP
Wow, that's impressive. Look forward to seeing what they do!

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Old 03-17-2008, 04:21 PM   #3 (permalink)
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Re: GOOD NEWS! Re: UDPP
Awesome news! Love the language they use in the response. I'm guessing "whack" is a technical term!

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Old 03-17-2008, 04:25 PM   #4 (permalink)
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Re: GOOD NEWS! Re: UDPP
Quote:
Originally Posted by purrtykitty View Post
Awesome news! Love the language they use in the response. I'm guessing "whack" is a technical term!
LOL That's awesome that they actually listened to everyone's complaints about the packaging and are improving it!

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Old 03-17-2008, 04:26 PM   #5 (permalink)
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Re: GOOD NEWS! Re: UDPP
That's really good. Great customer service on their part too.

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Old 03-17-2008, 04:30 PM   #6 (permalink)
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Re: GOOD NEWS! Re: UDPP
I'm really impressed! What awesome Customer Service!

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Old 03-17-2008, 04:34 PM   #7 (permalink)
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Re: GOOD NEWS! Re: UDPP
oh! that's great

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Old 03-17-2008, 05:13 PM   #8 (permalink)
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Re: GOOD NEWS! Re: UDPP
Happy news!

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Old 03-17-2008, 05:23 PM   #9 (permalink)
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Re: GOOD NEWS! Re: UDPP
Great customer service!

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Old 03-17-2008, 05:26 PM   #10 (permalink)
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Re: GOOD NEWS! Re: UDPP
This is exciting!! I don't feel they give much for us to use to begin with.

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Old 03-17-2008, 05:30 PM   #11 (permalink)
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Re: GOOD NEWS! Re: UDPP
Yay...its about time.

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Old 03-17-2008, 05:34 PM   #12 (permalink)
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Re: GOOD NEWS! Re: UDPP
YAY!!!
mine is currently in a pot and its drying out faaaast

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Old 03-17-2008, 05:43 PM   #13 (permalink)
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Re: GOOD NEWS! Re: UDPP
nice to hear that, great news

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Old 03-17-2008, 05:50 PM   #14 (permalink)
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Re: GOOD NEWS! Re: UDPP
good news!

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