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Originally Posted by BEA2LS
Hello, I was at Ulta yesterday (I bought China Glaze Ruby Pumps and wow
I love it!). Anyway, I noticed they were hiring for the holidays. What is it like to work there? Is it hard to get in? Last year I turned down a job at Clinque (I didn't want to, the training interferred with my full time job at the time and it really made me sad to - still does - to turn it down!
). I really can use the money, and have aprox. 10 years of retail/selling experience but always feel a little iffy about applying to places like that (like everyone there is so young/skinny, etc!)
Any thoughts or advice?
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As a current employee of Ulta, I'll shed some light on my experience.
The hourly wage is fairly low, and unfortunately, there is no commission. However, with the retail climate as it is like the weather, frosty in many parts, this isn't necessarily a detriment and you don't have the pressures of the counter and boutiques with their high goals.
I work with a really great team that I am very fortunate to be part of, so it's the customers that are really challenging, as many of them aren't familiar with Ulta. Since Ulta is striving to be such a one-stop shop, it feels at times that there are a million products. I'm considered a 'prestige consultant' and since many of my co-workers are so young (which I notice to be a trend with Ulta), I do feel the age difference at times.
Our department carries Smashbox, BE, Urban Decay, Paula Dorf, Anastasia, Stila, Pop Beauty, LORAC, Bourjois, Napoleon Perdis, Elizabeth Arden, Studio Gear, Sue Devitt, Iman, Too Faced, and many skincare lines. Some stores carry Philosophy and we're rumored to be in talks with Benefit.
As I used to work at Sephora a few years ago, I'm particularly sensitive to the Ulta vs. Sephora snobbery that goes on. Unfortunately it doesn't help that Ulta seems to be snapping up the brands that Sephora is no longer carrying, but Sephora seems very fickle with their vendors, in my opinion.
Brand support is fair to moderate with our store, and you do get some specialized training in the lines, but it's more along the lines of benefits, ingredients and features rather than specific makeup techniques, save for some of the Bare Escentuals, Smashbox, Napoleon, and Lorac trainings that I've experienced.
Oh and it doesn't seem to be too hard to be employed with Ulta, especially compared to Sephora, but I'm sure that it depends on your area and store need.
Positives for me are that the Ulta private line for makeup was a surprise in the richness of pigment and quality of the brushes. Not too shabby, especially for the price, and I've used everything out there practically. Another benefit of employment of course is that you get advance notice of new lines and products and collections within those lines.
My main issue with Ulta besides the wage is that we really don't get very much gratis at all (especially compared to Sephora), so that's a little bit of a downer. Most of the gratis I've received seems to be from the actual vendors themselves and only happens during trainings, which are infrequent.
The regular employee discount is 25% and sometimes we get friends and family and employee appreciation days that range from 35-40% off.
Another factor that is a drawback is that sometimes you won't get your actual schedule until 2 days before the following week starts. Yeah, I know it's retail, but STILL.
Many hours get cut on subsequent schedules due to the lack of previous week's sales, so it is very likely that your personal schedule will sometimes change the day before you come in, so you need to check it and ask lots of questions. Major peeve of mine, but I've been fairly flexible for a few months.
One last thing is that Ulta has those circulars and catalogs with coupons that they send out to their Beauty Club members (with certain restrictions), and I've noticed that not all of the employees are on the same page about what items are actually advertised, restricted, limited or even carried in a particular store.
You'll have everyone and their grandmother coming in for the BE $9.99 doorbuster, for example, and you won't have an idea of what they are talking about until you stay super savvy on the Ulta circular.
Wow, what a sermon. TMI, eh?
Good luck and let us know how it goes.