MAC In Extra Dimension Collection 2013 (April 2013)

[Jennifae]

It seems to be, at the moment, a product-wide occurrence.

That explains the spots. (Both my Definitely Defined and Double Definition have those lighter spots.) But that doesn't explain the fingerprint on my Definitely Defined.

 

[bluelitzer]

Sorry to hear about the fingerprints. MAC should take it back.

 

[erine1881]

I finally got the chance to unbox my ED haul that arrived yesterday! Question... a few of these boxes (MAC packaging) arrived opened, which is not a big deal because it seems to be a common issue?  However, I did notice that my DD looks like this.  The top part has areas that are lighter - is this normal?  And the bottom part looks like it has a fingerprint?    That was the first thing I noticed before I even opened the compact.  I inspected everything else and they all looked fine.

I'd call nordies and ask for a replacement. It won't effect the product, and as a powder it won't be contaminated, but as it's a cosmetic item, this should not be happening.

How could several of you have fingerprints on your product? That's gross. Take it to the police and have them identify the perp!

I just spoke to an SA at the Freestanding store and all of her stock has the same thing. She assures me that since it's a baked product, those spots are a result of water evaporation and should in no way affect the product. Not sure how true that is, but I don't believe the product is tainted as a result. I sure hope it's not anyway. It seems to be, at the moment, a product-wide occurrence.

 

[cindypltnm81]

I have that brush but assumed it would be too soft, so I'll give it a try! Thanks for the tip!

Please try and let me know what you think as well. Their brushes are pricey, but worth it

 

[Yazmin]

I finally got the chance to unbox my ED haul that arrived yesterday! Question... a few of these boxes (MAC packaging) arrived opened, which is not a big deal because it seems to be a common issue?  However, I did notice that my DD looks like this.  The top part has areas that are lighter - is this normal?  And the bottom part looks like it has a fingerprint?    That was the first thing I noticed before I even opened the compact.  I inspected everything else and they all looked fine.

I'd call nordies and ask for a replacement. It won't effect the product, and as a powder it won't be contaminated, but as it's a cosmetic item, this should not be happening.

How could several of you have fingerprints on your product? That's gross. Take it to the police and have them identify the perp!

I just spoke to an SA at the Freestanding store and all of her stock has the same thing. She assures me that since it's a baked product, those spots are a result of water evaporation and should in no way affect the product. Not sure how true that is, but I don't believe the product is tainted as a result. I sure hope it's not anyway. It seems to be, at the moment, a product-wide occurrence.

So where do I exchange when both my Pro and FS stores' stocks are all the same?

 

[cindypltnm81]

Hey, I went for the Hourglass brushes too on the Sephora sale! Love them--I got the large concealer, and 2 eyeshadow brushes (crease and dome). Considering going back for the #1, but I've been quite the spendthrift lately so might save that for their next sale.

I know what you mean! I'm driving to San Diego next week (4hr drive) and I'm spending all this money on more makeup that I have too much of in the first place! lol But how do you like their eye brushes...I've had the #2 for sometime and love it. Finally went in and dished out the $$ for the #1.

 

[cindypltnm81]

How could several of you have fingerprints on your product? That's gross. Take it to the police and have them identify the perp!

lol...that's funny! But I would take it back if it was me. I'm surprised with Macys, I've purchase plenty in the past never had that experience.

 

[Rainbunny]

But how do you like their eye brushes...I've had the #2 for sometime and love it. Finally went in and dished out the $$ for the #1.

I already had the all-over shadow, angled liner, and smudge brush, and really like them. They are so soft going over your eyes--like being petted by a soft bunny paw! And very easy to clean, too. I think we will have these brushes for life if we take good care of them. I agree they're worth the cost, and plan to get at least one or more each VIB sale.

I will try out the #2 with the blush when I get a chance, and get back to you on that. I don't normally use it for blush, mostly foundation, so it needs a good clean first.

 

[Prettypackages]

oh ok, cool, I am going to order that brushduring the vib sale. thanks for the tip!

Hourglass #2 can be used for blush, powder foundation, and liquid too. Very awesome brush

 

[Prettypackages]

Ok my Double Definition looks like it was open, and what looks like a fingerprint that actually dented the product. ALso I did not get my shape the future... sigh...

 

[kittyartig]

It seems to be, at the moment, a product-wide occurrence.

I am hoping that's the case, cause the Shape the Future I got thru mailorder has 3 spots that really look like fingerprints...

doubly annoyed me because I ordered Definitely Defined, not STF anyway! If I recall the descriptions were switched on the canadian site, I ordered it by name and they shipped it by colour description.

 

[CaliMel]

My Definitely Defined has what I thought was a fingerprint, but I think it's really just a defect in the product. However, the other two have two clear finger smudges on them, I showed my boyfriend the photos and he says they look like fingerprints to him too. I emailed Macy's customer service but haven't heard back. I ended up tweeting them my complaint and they gave me an email to use to send them my experience, so I sent my thoughts and photos to them. We'll see what they do. Here's the photos of my products:

The Def. Def. looks like it could be the defect:


Double Def. Looks like fingerprints on the lighter part again to me.



Shape the Future: This is the one that completely looks like fingerprint marks on it to me, and it's missing a chip out of it as well.



I ordered another set from Nordstroms, just in case Macy's ran out of stock/couldn't exchange them for me. I haven't heard back from them on what they plan on doing to help me though.

 

[KMQE716]

How could several of you have fingerprints on your product? That's gross. Take it to the police and have them identify the perp!

lmaoooo!

I had a print on the Double Def i got from MAC. i was confused! but now that i see everyone else has one im not worried.

Imagine if someone got mad tho and did put their fingerprint in like 1000-2000 EDSFs!

 

[Shellcat]

What in the world is going on with all these fingerprints?

I bought Shape The Future and Definitely Defined from my MAC store Thursday and I just went in the other room to check them out. Thank goodness no grubby prints. I hope to all who have these fingerprints on theirs gets everything resolved. That truly sucks.

 

[Spectacular]

Hmmm, I dunno a lot of the pictures I've seen look like fingerprints and not water-marks (besides wouldn't a defect appear more like ripples?).

I'd personally look closely at the marks on the products and see if they have small consecutive lines running in an oval like you see on your own fingers. If they do...

Maybe someone working at the MAC factory got mad at their boss and was like "Man F this company" and stuck their fingers in the products as a screw-you...I'd just be super-careful. Crazy stuff can go down.

 

[erine1881]

So where do I exchange when both my Pro and FS stores' stocks are all the same?

I'd call customer service. It's obviously not a 1-2 piece occurance, but if everyone calls (even if they don't exchange/replace, and the product isn't contaminated) they'll have to look into it, as it's definitely a macufacturing/processing glitch. When electric cool launched, the coppery colour had a defect where MANY of the powders were popped out of pan. It didn't effect the product, as it wasn't a completely pressed powder and it was prone to looseness, but they recalled all the copper ones and replaced the inventory. If there were fingerprints on lipsticks no one would hesitate to mention something.

My Definitely Defined has what I thought was a fingerprint, but I think it's really just a defect in the product. However, the other two have two clear finger smudges on them, I showed my boyfriend the photos and he says they look like fingerprints to him too. I emailed Macy's customer service but haven't heard back. I ended up tweeting them my complaint and they gave me an email to use to send them my experience, so I sent my thoughts and photos to them. We'll see what they do. Here's the photos of my products:   The Def. Def. looks like it could be the defect: Double Def. Looks like fingerprints on the lighter part again to me. Shape the Future: This is the one that completely looks like fingerprint marks on it to me, and it's missing a chip out of it as well. I ordered another set from Nordstroms, just in case Macy's ran out of stock/couldn't exchange them for me. I haven't heard back from them on what they plan on doing to help me though.

The "chip" in STF looks kinda like an air bubble to me :dunno. But the finger prints is just wrong!

lmaoooo! I had a print on the Double Def i got from MAC. i was confused! but now that i see everyone else has one im not worried.  Imagine if someone got mad tho and did put their fingerprint in like 1000-2000 EDSFs! 

It seems like someone took their gloves off! It makes me think of this CSI episode i saw...

 

[cindypltnm81]

I already had the all-over shadow, angled liner, and smudge brush, and really like them. They are so soft going over your eyes--like being petted by a soft bunny paw! And very easy to clean, too. I think we will have these brushes for life if we take good care of them. I agree they're worth the cost, and plan to get at least one or more each VIB sale. I will try out the #2 with the blush when I get a chance, and get back to you on that. I don't normally use it for blush, mostly foundation, so it needs a good clean first.

I alternate its use. I intended it to be for foundation when I originally purchased. But I've since gone back to my trusty mac 187 So as of lately I've been using these ED blushes with the #2. And it's great for cream blushes too!! I'm sure you have some of those in your stash

 

[Fuzzy]

Wow, the fingerprints! I'm really happy mine didn't have that, they do however have the 'watermarking' swirlyness on them and they reversed the STF and Def. Defined in my orders.

I thought I'd finally join the forum after reading for a while, hi!

 

[Jennifae]

It definitely looks like a fingerprint to me, so I emailed Nordies.

Now, off to enjoy the rest of my haul...

 

[Shellcat]

Oh damn! No doubt that's a fingerprint.

It definitely looks like a fingerprint to me, so I emailed Nordies.

Now, off to enjoy the rest of my haul...