I actually think they should keep the virtual waiting room, after fixing some of the bugs of course. Here's my take on it. After seeing numerous collections where people complain about having to stalk and/or miss out on LE items because they sold out within hours, this method seems to be giving more people a chance to get what they want. This collection would've definitely sold out within the first hour of launch or faster. There would be a ton more people angry and upset about not getting anything at all. At least this way, more people have a chance to actually get the item. This is the biggest complaint that I often see and MAC has taken steps to address that. I poke fun at MAC sometimes, but it seems like they can't win no matter what they try. This is their first time using this method, so there are bound to be some bugs and glitches. Yeah, the long wait times are annoying, but I'm pretty sure more people got the lipstick than who would have gotten it otherwise in a regular launch.