butterflyeyes
Well-known member
Awwww...thank you! All of the ladies that have posted pics wearing their lippies look gorgeous btw!
RiRi Hearts MAC Summer Collection (June 18, 2013)
- Thread starter luvlydee
- Start date
miss0annette
Well-known member
Mac has finally returned my funds. I also got this email. Yes I ordered pre-launch. I don't exactly think it was right for them to cancel my order but whatever no hard feelings. I am more concerned with the ladies on here that aren't getting their goodies and did in fact order post-launch. That's just plain wrong! Dear Annette Thank you for the ten plus years you have been a loyal MAC customer and for the opportunity you have given us to address your concerns. Please accept our apologies for this experience and for any frustration or inconvenience it has caused. Thank you for allowing me to explain that it was through a link that was posted online that customers were able to get to the RiRi Hearts MAC Summer Collection prior to its official launch. The link was not posted nor sanctioned by MAC Cosmetics. The RiRi Hearts MAC Summer Collection could not be purchased by going to any publicly displayed page on our Web site at the time your order was placed. Please be assured that this was not a glitch in our system. It is very unfortunate that this occurred and we are very sorry that loyal MAC customers may have been unwittingly involved in a situation that resulted in the cancellation of a much desired shipment. We understand that the decision to cancel orders that were placed prior to the launch has caused disappointment for those who innocently followed a posted link, and for this we are truly sorry. We appreciate your understanding that this action was taken in an effort to maintain fairness for all MAC fans and to allow everyone the same opportunity to purchase the collection. In the interim, I am happy to confirm that the 3 RiRi Hearts MAC Lipsticks are currently available for sale on our site and will be available for shipment in mid-to-late July. If you are interested in purchasing these items, I encourage you to place your order as soon as possible because quantities are limited. If you are still interested in the Bronze and Blush Duo or Lustre Drops, we may be able to assist. We are currently determining if additional quantities of these items will be available due to order cancellations. If you would kindly reply back with your interest in being notified if additional quantities become available, and which items you were interested in, I will personally ensure you are contacted should they become available. Kindly respond back with a convenient phone number where you may be reached. We appreciate the time you have taken to contact us with your concerns and we hope that our response reinforces our desire to continue to assist you. It is never our intention to disappoint a valued and loyal MAC customer, and we hope that you will reconsider and allow us to continue to serve you. Kind regards, Beth Carr Manager - Online Customer Service MAC Cosmetics Online
trina11225
Well-known member
That was lengthy
Copperhead
Well-known member
Now RiRi Hearts is on the Site Map. When did they put that there?
josephine90
Well-known member
Thats a little less rehearsed than Heathers! lol
miss0annette
Well-known member
I know right! Lol Go Beth.
Richelle83
Well-known member
Within the past few hours!
lilinah
Well-known member
I can send them a set of knives i got through FreeCycle to help them out...I think Team CS and Team IT are probably about to cannabalize each other at Casa de MAC right now...They can have at it!
elegant-one
Well-known member
elegant-one
Well-known member
"The RiRi Hearts MAC Summer Collection could not be purchased by going to any publicly displayed page on our Web site at the time your order was placed. Please be assured that this was not a glitch in our system."
Well it is every other launch when we see collections appear, disappear, you can add to cart & then it takes it out of your cart. hmmm
Sounds like a CYA statement to me. IT dept. is saying....no no no it wasn't us
Well it is every other launch when we see collections appear, disappear, you can add to cart & then it takes it out of your cart. hmmm
Sounds like a CYA statement to me. IT dept. is saying....no no no it wasn't us
lilinah
Well-known member
Two suggestions...
1.) If you are somewhere it's hot, put your lipsticks in the fridge as soon as you get them and before you play with them.
2.) DO NOT screw lipstick all the way up - well, maybe just once to admire the RiRi signature - but NEVER to put it on.
Seriously, folks, you only need to turn up the lipstick enough to get on your lips. Screwing it all the way up risks breakage - especially if it's soft and warm, but even if it's cool and firm. (this is starting to sound kinky - or is it just in my mind...)
That's done in movies to look more elegant and in advertisements to sell more product. But to apply lipstick in reality you only need enough to get on your lips - i only turn mine up a little bit past the angle.
1.) If you are somewhere it's hot, put your lipsticks in the fridge as soon as you get them and before you play with them.
2.) DO NOT screw lipstick all the way up - well, maybe just once to admire the RiRi signature - but NEVER to put it on.
Seriously, folks, you only need to turn up the lipstick enough to get on your lips. Screwing it all the way up risks breakage - especially if it's soft and warm, but even if it's cool and firm. (this is starting to sound kinky - or is it just in my mind...)
That's done in movies to look more elegant and in advertisements to sell more product. But to apply lipstick in reality you only need enough to get on your lips - i only turn mine up a little bit past the angle.
miss0annette
Well-known member
I know, right! In my email to them I used the word glitch which is probably why they wrote this to me.
trina11225
Well-known member
lol don't I.subscribe to your ass on your tube. Blue lippiess looking good on you.
miss0annette
Well-known member
No, it's not just you.
When I first got my RRW it was kind of funky. I wonder why only the Riri lipsticks are doing this.
elegant-one
Well-known member
I'm glad you threw that word out to them because its interesting to see the response.
I wondering if now, MAC is thinking that perhaps they over-reacted.
Luscious V
Well-known member
I'm new here . I'm still debating if I should buy riri boy
No call back from the supervisor, so I called again and spoke to a different supervisor since the first one had left for the day. I was told my prior orders cancelled because I exceeded my SKUs for the day (understood). Now that they see that my replacement orders kept me within my limit, they have sent a request to corporate (so they say) to have my orders reinstated. Hopefully, I'll get an update by Monday. As far as the holds on my PayPal funds, she is going to send word to the group that works with banks and they would let PayPal know to release the funds. We'll see what happens. Overall, the conversation was very pleasant and I'm hoping for the best, but prepared for nothing at all to come of it.
lilinah
Well-known member
Quote: Originally Posted by elegant-one
Sounds like management is saying that those who ordered through the link did not even deserve to get a cancellation notice
nasty Estee Lauder better step up to the plate & start splainin & apologizing
MAC, you got some 'splainin' to do!
Sounds like management is saying that those who ordered through the link did not even deserve to get a cancellation notice
MAC, you got some 'splainin' to do!
Richelle83
Well-known member
Now this means we can order more than 1 lipstick per order. Thanks MAC -_-
