Oh, Monsy, I do feel your pain. They are in fact some pushy rude and disgruntled folks who will cut in front of you etc but I think a lot of folks are generally happy . Retail staff do get overburdened with the extra demands though, higher sale volume, longer hours, telephone calls and people with numerous inquiries just being plain cheap and wasting your time! The underlying pressure, burden and sense of obligation to fulfil the needs of close family and friends may cause some people to become insensitive and develop a cut-throat mentally. In many instances they have good intentions but just go about it the wrong way. I do understand both perspectives though. On a different cheerful note, congrats Medgal! Finally baby is on its way home to mama ( and I played no active role in that one )