When i was at my counter we were never open macys extended hours because we didn't have the staffing for it. If macys was open, let's say, 6-11, which is probably tomorrow's hours, we'd be open 9-9 or maybe 10. We only had a staff of 6 perm employees, so we just couldn't do it. We either staffed the counter fully during the busy hours, or understaff it the entire store hours and have upset customers and a mile long line of people needing help, which just wasn't an option. So it was come in a few hrs after opening (cuz customers don't come to mac for deals cuz there aren't any) and leave an hr or two before closing, when it's dead.