MandyVanHook
Well-known member
I didn't get mine until about an hour ago!I just keep checking my mail...Don't let me down, Sephora, our relationship is hanging by a thread here...
All Things Sephora
- Thread starter Bcteagirl
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Vineetha
Well-known member
Give them a call!! There are few mails that showed email delivery failure like mine and they gave it over the phone!!I just keep checking my mail...
VioletSparkles
Well-known member
Thanks, ladies.
Vandekamp
Well-known member
Awe. That's love.He's the only guy that my dad came out of his downstairs office to be with/meet
Having four daughters was well, stressful to him LOL!!!! My parents adored him.
mimi0701
Well-known member
Thanks for the kind words. If I don't get an email by tomorrow they will be getting a call from me.
elegant-one
Well-known member
Sure thing dear
elegant-one
Well-known member
DMcG9
Well-known member
I was at the mall tonight and went into Sephora to buy something and the code wasn't on my account. I just tried to complete a purchase online and nothing came up again either and they haven't contacted me via email either even though I spoke with CS this afternoon. Guess I'll be calling back tomorrow and ordering what I want over the phone.
What a ridiculous process.
What a ridiculous process.
elegant-one
Well-known member
What are you going to get Mandy? You look soooo pretty in your new pic!
elegant-one
Well-known member
I made the cs gal send me an email with the code in it while I was on the phone with her instead of just telling me what it was over the phone....after all, she couldn't get anything else right so
DMcG9
Well-known member
My CS agent wouldn't even give me a code... she said it was a credit or something. WTF man. Sorry, I am feeling burned. I am calling back right now.So awful! Sorry you had to go through that
I made the cs gal send me an email with the code in it while I was on the phone with her instead of just telling me what it was over the phone....after all, she couldn't get anything else right so
boschicka
Well-known member
Email delivery failure? Only for a $50 code. The spam they send all day long made it through though, didn't it? Sephora!!!Give them a call!! There are few mails that showed email delivery failure like mine and they gave it over the phone!!I just keep checking my mail...Don't let me down, Sephora, our relationship is hanging by a thread here...
boschicka
Well-known member
That stinks. Good luck! Take no prisoners!So awful! Sorry you had to go through that
I made the cs gal send me an email with the code in it while I was on the phone with her instead of just telling me what it was over the phone....after all, she couldn't get anything else right so
My CS agent wouldn't even give me a code... she said it was a credit or something. WTF man. Sorry, I am feeling burned. I am calling back right now.
Shars
Well-known member
I'm saying right!!! Sometimes I get 2 emails a day but they can't give me my $50 card. I refuse to order over the phone, too. I want my Ebates Cash Back!
elegant-one
Well-known member
I would feel just like you. Definitely call right away.
elegant-one
Well-known member
Vineetha
Well-known member
Right??? They send me min 2 mails a day!! The $50 credit doesn't work like a GC! Ebates won't apply to up to the 50 dollars!! You won't get points for the purchase up to 50 points!! It can only be used once like you cannot split it! For eg if you get a lipstick for 32 dollars the remaining 18 dollars cannot be used at a later point! It has to be single order! The order cannot be returned/ exchanged at the store!! You have to call a specific line for that !! You cannot combine another code with it because it applies as a code!! :loco: :haha:
squirtlesquad54
Well-known member
Is anyone participating in the sephora sweeps contest on Instagram? :flower:
Shars
Well-known member
That is sooo stupid!The $50 credit doesn't work like a GC! Ebates won't apply to up to the 50 dollars!! You won't get points for the purchase up to 50 points!! It can only be used once like you cannot split it! For eg if you get a lipstick for 32 dollars the remaining 18 dollars cannot be used at a later point! It has to be single order! The order cannot be returned/ exchanged at the store!! You have to call a specific line for that !! You cannot combine another code with it because it applies as a code!!
DMcG9
Well-known member
Just got off the phone with CS and they said my account showed I was sent an email with a code this afternoon but I never received it (checked inbox, spam, and the trash just in case). I was issued a new code over the phone and if the one that was sent in an email ever arrives it will be deactivated.
You better believe I immediately went to the Sephora site to spend that code so hopefully that is the end of my CS dealings for a looooooong time.
I will say that the agents I spoke with were nice and appeared to be doing their best to figure out what was going on but it sounds like their entire system is old, slow, and frustrating for them to navigate as well. The entire Epic Rewards situation including the attempts to remedy the anger just seem set for disaster.
