Hilly
Well-known member
Here is a complaint letter I just sent off to The Icing/Claire's.
Hello,
I am writing today about a complaint and poor experience I had at the Baybrook Mall, Friendswood, TX Icing store. I went to get my cartilage pierced today and it was an awful experience. I have had my ears pierced several times at Claire's in the past and had fine experiences. First off, the girl that was about to pierce me was very nervous as if she hadn't pierced many ears before. She wanted someone to come and watch her do it for accuracy. I had asked that the piercing be aligned with my other cartilage earring in the opposite ear. Although they were aligned, the piercing was not good. The post was coming out of the top of my ear rather than straight back. Displeased, the sales associate brought over the manager who said they could re-do it. The manager attempts two hard yanks to remove the earring from my ear. She was not even wearing gloves! She had dirty hands and was dealing with my fresh piercing which was now bleeding. I was in serious discomfort and all she could say was, we will take 20% off. I did not want to even try re-doing the piercing. It was highly unprofessional and unsanitary. Now my ear is swollen, warm, and painful. I did sign the waiver, but I also signed on with the confidence that the piercer (and manager) would be sanitary, courteous, and accurate with their work. I am extremely dissapointed.
/endrant
Hello,
I am writing today about a complaint and poor experience I had at the Baybrook Mall, Friendswood, TX Icing store. I went to get my cartilage pierced today and it was an awful experience. I have had my ears pierced several times at Claire's in the past and had fine experiences. First off, the girl that was about to pierce me was very nervous as if she hadn't pierced many ears before. She wanted someone to come and watch her do it for accuracy. I had asked that the piercing be aligned with my other cartilage earring in the opposite ear. Although they were aligned, the piercing was not good. The post was coming out of the top of my ear rather than straight back. Displeased, the sales associate brought over the manager who said they could re-do it. The manager attempts two hard yanks to remove the earring from my ear. She was not even wearing gloves! She had dirty hands and was dealing with my fresh piercing which was now bleeding. I was in serious discomfort and all she could say was, we will take 20% off. I did not want to even try re-doing the piercing. It was highly unprofessional and unsanitary. Now my ear is swollen, warm, and painful. I did sign the waiver, but I also signed on with the confidence that the piercer (and manager) would be sanitary, courteous, and accurate with their work. I am extremely dissapointed.
/endrant
