Bad experience at MAC store...

[deathcabber]

Ok, I have to rant about this because it seriously pissed me off.

I went to MAC the other day with some cash...fulling intending to buy either a new fluidline, or a new eyeshadow. Well, I look around for about 10 minutes, and no one helps me. I look around for someone but they are all "busy". Someone finally comes up to help and I ask her how much are fluidlines...I only had $14 bucks and wanted to be sure I had enough. She says "Uh, I dont know...let me check". So I ask her if I can look at the other side of the counter where the brushes and overflow tray of eyeshadows are. Its not like a normal counter, where only the MUA are allowed. Its like in the middle of the store, but I am just polite like that and ask anyways. She says "yeah thats totally fine".
So she walks away and Im just opening up eyeshadows looking at them, not testing them or anything. Five minutes go by, and she doesnt come back. Another gal comes over and in a very rude voice says, "Im going to have to ask you to step around to the other side of the counter". I say " Im sorry, I asked the other girl before doing so and she said it was fine..." She says "Um, no" and rolls her eyes! I was all polite and she says that?!?!
Well, I didnt say a word to her, and walked my ass out of the store. I wish I had said something. I am never going there again. They have been rude there before but that was ridiculous. She made me feel like a complete loser. There is a MAC pro store a little further away, but they are always nice so Im going there from now on instead. Uggg. Anyways, I even wrote to CS about it to see if I get any response. Thanks for listening to me rant

 

[Hikaru-chan]

Why is it some MA are total Bitches? The girls at the my local Selfriges counter are always rude to me (and I always complain to Head Office).
Did you try speaking to the counter manager maybe she's doesn't know about her staff being rude.

 

[Sushi_Flower]

I've had bad experiences too.. It's horrible when it puts you off the whole place. Thankfully some of them know me now and i go by them mostly now.

 

[Defiantsnow]

It is terrible how a nasty MA can turn you right off. I go out of my way to go to a MAC counter that is friends when I have one closer where they are not helpful.

 

[midnightlouise]

That stinks! That's exactly what I would have done, too. It's best to be polite so that you can make the rude person come off looking even worse in front of the other customers

There are alot of really nice MAs but there are alot of snotty ones, too, and I wonder if MAC knows how much $$ they lose every year because of some of their hateful salespeople?

 

[Incus]

Quote:

Originally Posted by Hikaru-chan Why is it some MA are total Bitches? The girls at the my local Selfriges counter are always rude to me (and I always complain to Head Office). Did you try speaking to the counter manager maybe she's doesn't know about her staff being rude.

Are you talking about the london selfridges by any chance???? I went to the MAC counter there once, but they are so damn rude. I now shop at the counter in bank- all the MA are really sweet there, totally friendly and really helpful. If ur in london, u should check them out.

 

[vloky]

That's horrible! They should have to take personality tests before becoming ma's because nice staff would equal more sales. Nobody wants to be treated like that.

 

[Starbright211]

Don't worry you will find YOUR MAC Artist soulmate soon...

She/He is out there waiting for you!!!

 

[Dreamergirl3]

I hate that too! Usually for me though, when I go to actual stores like a MAC store, Stila, or even a big retailer like Sephora everyones usually pretty nice to me. Its only when I go into big department stores like Macy*s or Nordstrom with different cosmetic counters, that the MAs are so mean! I asked for a mini makeover with neutrals one time, and the MA was like, "Um, I'm sorry but we're sort of busy and only have time for customers that are actually going to make a purchase afterward" I was so mad! I had 60 bucks cash at the time...oh well, its their loss!

 

[TrusyMyEyes]

MAC Pro Store in LA, sucks as well. Im so on a low with MAC right now. Im taking about $100 worth of stuff back. They totally screwed over when they made me feel like asking for help or advice was bothersom.

Im such an addict too, but like one MA totally made me feel like my eyeshadow combo today sucked or it was too bright whatever he said. I had amber lights and cranberry on. He said it needed dept it was too frosty. I guess thats cool. I should get some more mattes, which im gong to do, but than he proceeded to make me over with some drag queen look. Nothing against guys, but he was a man wearing make up and his stuff wasn't that hot either. Grrr! Im going to ask for help only from folks who I like how they look and what they are representing! Causee he was totally representing some wac, I know it all stuff.

 

[AlliSwan]

I have ONE nice MA at my counter, and it wasn't until recently that the other girls stopped being stuck-up b*tches to me. You shouldn't have to show your face a lot and spend tons (both of which I do) just to get decent service.

 

[user2]

Argh I know what you're talking about!

I had that one time at the Berlin Pro Store and when I saw her at my beloved counter she was very very friendly to me because 2-3 MAs came to me, said hi and asked me how I am because they knew me a lot longer than she did!

But to me 80% of the girls and boys at the Pro Store are totally uninformed, unmotivated and just strange! I remember the last time I went there I asked the manager (!!!) if the new Veluxe Pearls are already available, he said yes, I was surprised that they're already there and he walked over to the Lustrevisions!!! Then I had to pay the amount of something-.50 and I gave him a banknote! He asked me if I had 50 cents, I said no and he handed me over 50 1-cent coins!!!!!! I told him before I would buy something ...50 if that saves me from getting all those coins and he said "No it's ok!" It's OK???!! ! For you because you got rid of all your coins but not for me who walks home with a pretty heavy wallet! That drove me a little mad!!!

 

[aziajs]

Why Are They Such @$$holes!?!?!?!

I have had MORE than my share of negative experiences at MAC counters. I don't know which have been worse - the actual stores or the department store counters. They either ignore me, act like they don't want to be bothered or just have an all-around bad attitude. I love MAC and I will continue to shop there (although I must admit I am going thru a Bare Escentuals phase now; they have great eyeshadows!). I always seem to find one MA that I really like and then something happens and their hours get cut or they leave or I move. It's always something. Anyway, I know how you feel. But you should definitely talk to the store manager about it.

 

[LunaY]

The counter I usually go to has some friendly people, but the store I go to has some people that I don't like. I went in there once to ask for adivce on a color to get (which makes me nervous to do in the first place for some reason), and this girl just pointed out some thing and pretty much pushed me to buy it. I didn't, though, I just told her it wasn't what I had in mind. I mean, the talent they have and the love of makeup they have, you think they would love to help people pick out new shades! I would, if I knew the colors as well as they must.

 

[makeup_junkie]

Oh my goodness I had a bad MAC experience just the other day! I went to Nordstom specifically to go to the MAC counter (the MAC store is an extra 20 minutes away). I had a good idea of what I was going to get, so I was just standing around waiting for a MA to become available to help me. I was the only customer standing at the counter, and the two MAs were just standing with eachother chatting and whispering. After literally 15 minutes, one of the MAs came over to me and asked if I "wanted anything" in such a bitchy way that it seriously made me want to walk out with nothing (but I've developed such an affinity for the fluidlines....I just had to have more!). Once I told her what I wanted, she immediately perked up and went into happy-helpful mode. I spent about $215 (5 fluidlines, 4 eyeshadows, 2 lipglasses, stereorose msf, and 2 brushes), and I would have spent more because I wanted to get a few new lipsticks which I wanted some assistance chosing. When the MA asked if I wanted anything else, I said, "Well I wanted some new lipsticks but I don't have time anymore."

That's the last time I go to the Nordstrom counter. It's worth it to me to drive the extra 20 minutes to go the MAC store where I've never had a bad experience.

 

[CaliKris]

Quote:

Originally Posted by TrusyMyEyes MAC Pro Store in LA, sucks as well. Im so on a low with MAC right now. Im taking about $100 worth of stuff back. They totally screwed over when they made me feel like asking for help or advice was bothersom.

I agree about the LA Pro Store, I used to go there every weekend to just look around and play, but some of the girls/guys there are just too snobby for me. I do have to admit the Mgr. there is wonderful and about 3-4 of the girls there are great too. Other than that, I'll stick to my store down here in the "OC".

 

[Pink_Pixie]

ive noticed at the mac store that they will help all the white people first and then help me (im indian) even if Ive been there way before everyone else.

 

[shygirl]

I'm black so unfortunately I'm used to that treatment. BUT not to make this a racial issue. The customers at the freestanding store in Chicago get ignored a lot. There was one really cool MA the very first time I went in there. She was a little standoffish at first but then she warmed up. I haven't seen her again.

Some of the MAs at the Water Tower counter are snobby bitches but most of them are so awesome and sweet! One of them really took her time to show me how to apply false eyelashes. She was very patient and had me laughing. I only go to this counter during the week after work when it's not busy.

I wonder if it's the newbies that act snobby as in 'look at ME, I'm working for MAC, bitch!' I'd think that a veteran MA is more laid-back as though they don't need to prove themselves. It's kinda like how people who aren't used to having real status are the ones who are insecure and therefore act stupid. Think: the new boss that everyone hates (this person just has to let you know that they are in charge) or the celebrities or wanna-bes who have only been around for 2 months and act like divas (think: Omarosa).

 

[Janice]

Quote:

Originally Posted by shygirl or the celebrities or wanna-bes who have only been around for 2 months and act like divas (think: Omarosa).

 

[Viva_la_MAC_Girl]

OMG - I totally would have said something to her... or asked for the manager - what a bitch!!!!!