Can I exchange/refund ....

Blushbaby

Well-known member
what I bought from a MAC store at a MAC concession?

Bought a Tendertone from the Harlem store but am on my way to Macy's in a sec. Can I swap it at the MAC counter/s instore?
 

Blushbaby

Well-known member
Arrrrgh! I'll ask and if not, oh well, I'll just have to get to a MAC store. Thanks, I'm leaving now.
 

purrtykitty

Well-known member
Yeah, it never hurts to ask!
smiles.gif
 

Blushbaby

Well-known member
Purrtykitty you were right. I couldn't exchange. Damn MAC - I ended up spending more whilst I was there too!
 

lainz

Well-known member
if you buy something at a freestanding, it can be returned to ANY freestanding. but if you buy from a counter at a specific department store, it has to go back to that department store.
 

erine1881

Well-known member
Quote:
Originally Posted by purrtykitty
Probably not...the MAC counter in Macy's is part of Macy's not MAC.

its actually not part of macy's. i'm at a macy's mac counter, and we have our own rules and policys. we don't follow anything that macy's says/does.

but like everyone else said, if you buy at a store, you can only return/exchange at a store, a macy's counter at a macy's counter, nordies at nordies, etc.
 

abbyquack

Well-known member
I also think it depends on who your sales person is, because when I lived in NYC I did this a couple of times because Bloomingdales was closer than the freestanding, etc etc, and I was never denied an exchange, although they once did say "We're not supposed to, but since it's the wrong color I'll do it". It's been 1 1/2 yrs since I lived there though, and at least at Nordies, I've noticed they've somewhat gotten stricter on exchanges, although my sister over Christmas exchanged a lipglass at Nordies that had come from a freestanding w/ no problem. So yea, it really depends I think on who it is and how you word your exchange.

On a side note, the freestanding store will not exchange things from Nordies, Bloomies, etc. They have all your purchases in a computer and can look u up to make sure you bought it there.
 
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