Originally Posted by Mabelle
i admit, i returned "talent pool" the other day. After i brought it home i realized it looked a lot like blue absienth, which i dont use all that much. I told the mua that i never opened in. never swatched it and to pleassseee not throw it out. She said that with shadows its pretty easy to tell him something had been used or not. She looked at it, and said that it obviously hadnt been used, and put it back. I did an exchange anyway, but i just hate doing returns if i think a perfect good product will go to waste because i made a bad call. |
| Originally Posted by Sass E
I recently started using MAC again at the launch of the Naughty Nauticals release, I went in there with an idea of what I wanted to buy already and to maybe add a few things after my "appointment". I must say that the MUA that did my make up didn't listen to me at all, even after asking me what look I was I was hoping to achieve at my appointment!..lol. She didn't use any of the products for the look I asked for and when I voiced my concern about the foundation match she just ignored me. I bought $100 worth of items only to find when I got home that she put in the products SHE thought worked on me not the ones I had asked for. I wanted an NC40 studio fix fluid and she put in an NC35. She also put in the Loose Mineralized Foundation (the one with the puff) instead of the med/dark translucent finishing powder. I was so upset after I realized what she had done. I also had asked for a Spice lip liner. Granted I haven't used MAC in a really long time so I had no idea they had changed the color formula so that went back as well. I did go to a different counter and after asking for foundation samples and meeting a much nicer MUA, I eventually got what I needed. I just don't see why I should have to sit on $100? I've read a lot of these responses and I must say that I am surprised that the general tone is to make those of us who do legitimate returns feel bad about it or talk us into keeping an item because returns get trashed and sales numbers are reduced. I'm not trying to be harsh but that's standard for MUC's and retail sales overall. My husband is in sales and when items are returned they are destroyed or used as samples (like brushes) and his commission earned for that sale is deducted from his paycheck. Unlike you ladies/gents he doesn't get a chance to make up that number if a return is made. My husband leaves our home 6 days a week and works hard for the pay check he earns every month and if I'm spending that hard earned money I want to get the best value/product for the amount I'm spending. More importantly the product I am seeking not what someone is trying to force on me. I know this is an audacious post for a newbie but it's very disheartening to see such banter. |
| Originally Posted by II3rinII
if you buy from girl "x" and then return it , the return is in her name, those numbers go to corporate, without a reason attatched. so to corporate she looks like a bad salesperson when she has continuos returns, no matter the reason behind it. her numbers and AUS could suffer, and these are things that artist get written up for. i know you say you usually buy more, but it doesnt even out. for instance, back when i was at a counter a lady bought studio tech from me, turns the corner and realizes fashion fair is behind us and wants to return the tech and go get fashion fair. so it was the first transaction, when i sold it to her my sales were $25, when i did the return, my sales didnt go back down to 0, they went to -$25, so now im in the hole, so the next foundation i sold only brought me back up to 0. it was really annoying. our numbers are important to us, because thats what corporate sees. we dont take the return personal - we just know it affects us when it comes time for reveiws. try to be more carefull when you shop, every return has to be trashed, waisted product leads to price increases (which just went into effect this week, everything is up either .50 or $1). |
| Originally Posted by Sass E
If returns are looked down upon, why does MAC offer a return policy at all? |
| Originally Posted by mochajavalatte
A lot of people forget also that MAC is subject to the return policy of the store that carries their product. They are simply vendors. If MAC doesn't agree to the return policy of said department store, they're not going to offer the product! I read this WHOLE thing and I think the general consensus is this: A) be a savvy shopper! 'nuff said b) DO NOT feel guilty returning something that was either artist mistake (yes we're human) or that just didn't work in real life for you, it would be nice if you swapped it out for something else so that MA doesn't 'lose a sale' but by all means it's NOT required. There are people out there who do return for illegitimate reasons; i.e. they steal testers. HOWEVER, I also know that our stores have a Loss Prevention department and it's their job to police them and MY JOB to alert them. SO if I KNOW something ain't right with a return I call my supervisor or LP. Those of us who have legitimate returns, don't feel bad,don't feel guilty. I had to suck up a $300 return one time in one day~what can ya do? It was FUN coming in that afternoon and I was -$300!! Yep! we go 'in the hole', not down to zero when there's a return. If you figure you start the day at $0 and have $0 in sales-you're at $0. Then the next transaction on your sales # is a return of $25 you are now negative $25...I hope that makes sense...And yes, we DO just have to throw all that perfectly fine product away
That MA who looked at the eyeshadow, deemed it unused and put it back on the shelf??? SHAME ON HER! BAD MA! LOL |
| Originally Posted by kmae
I returned something once... it was one of their foundations with spf. I really like the way it looked on me but when I got home my face was burning... allergic rxn. I went back the next day to return it and told them what happened. The MA doing the return seemed really rude about it as if she didn't believe me. I didn't even know they gave samples until today! Anyway I don't use any type of MAC foundation in fear of getting another rxn because it takes days to weeks for it to subside. I only go for l/s and e/s. |
| Originally Posted by MacArtist
I don't mind legitimate returns at all, I realize that some things just don't work for certain people. What bothers me is when people lie about why they're returning it and when people constantly return items at our location that they bought at another location out of embarassment. lol A lot of people will say they had a 'reaction' to the makeup and while I do believe that some may be allergic, I think what they actually had was a 'pocketbook reaction' (husband, bf, mother musta saw the receipt) lol !!! or maybe they had a day of retail therapy and overspent..all I ask is for honesty, I'd laugh right along with them over it...ah well |
| Originally Posted by TRASHdecor
Oh and... When an item is returned and tossed, where do they go? Literally a garbage? Or back to MAC headquaters? |
| And the item I returned was bought in a Macy's in Pennsylvania, and I returned it to a Florida Macy's. Does the original MA still get affected by it? |
| Originally Posted by kmae
Why doesn't MAC put plastic seals around their products like drug store brands, to know if has been used? That would save them a lot of money. |
| Originally Posted by II3rinII
ugh!! earlier this week i had a banging day! i had the highest sales and AUS and made my daily goal. the next day however a lday i helped the day before called in the morning asking if i was there, my co-worker said i wasnt, she asked when i was coming in she said she couldnt give that info. the lady then said "i bought a lotta stuff from her yesturday and i got home and it broke me out..." so kendra said "do you have your receipt?" she said she did and then kendra (cuz shes not one to hold back) said "so your trying to come in here before erin then right?" and the lady said yes! she came back and returned all $132 her face did not look broken out, she basically had a case of buyers remorse. what sucks is, i didnt push anything on her, she came in saying she wanted a lip color and something for the eyes as i was trying some lip shades on her she kept hinting towards having her face done up, she was older, probably 60, so i did a simple but pretty look on her and gave her some tips. i never pushed the products it was her who started pointing at everything i used saying she wanted it. when i rang her up she gasped at the price but never said "well let me put such and such back" there were even a few items that i wrote down for her "for next time" so she wasnt pressured to buy all at once, she couldve just gotten the eyeshadow and lip gloss like she originally planned. she even said she usually wears walmart makeup... so here she comes the very next day claiming "it" broke her out (pretty sure it was a lie, why return everything if one thing broke you out, i mean if a foundation broke me out i wouldnt return the gloss and shadow ya know) anyway i came in that day in the hole my AUS was a -$132 and so were my sales. it didnt help that it was an extremely slowwwwwwww day and all i was getting was little one item sales, it took most of the day to get out of the hole, so it had me in a bad mood. these are the returns we are talking about. i will gladly take back an honest/legitimate return. but please dont lie or make something up. if you spent to much id rather hear that, at least i know then it wasnt my fault youre returning the items. |
