BloodMittens
Well-known member
Alright, so I'm basically raging here. Why? Because I bought a Sidekick ID from Mobile Solutions, I didn't like it, and I returned it the next day.
I paid for the phone in cash. And then I needed some sort of card to swipe, well I gave them my old debit card from my mom's account. So then when I went to return it, I told them "Don't put it back on the card because my mom is cancelling that account!"
They wrote on there not to put it back to the account blah blah. And then they told me I would get a check back in 4-6 weeks!! 4-6 weeks for a check?! What the hell!?! Well I said "Yeah... alright whatever." and didn't think much about it. Well... 4 weeks rolled by, no check. I called back and then they fed me a line of bullshit about how it's not 4-6wks but 6-8wks.
Now I'm sorry. But it doesn't take 6-8 weeks to write a check or print one up and do paperwork and send one out. I asked them if they could tell me if the check was in processing or not. They told me they couldn't tell me ANYTHING!
So I was patient. I waited... and waited... and finally 8 weeks rolled past and SURPRISE! No check.
I called, and called and called the customer service line and left messages for three days until finally I had enough and got really angry with the customer service lady. I told her I was sick of waiting for my $200 and told her I had bills to pay and this is bullshit. So she gave me to a corporate person and she told me they had been TRYING to put my money back on the card! THE CARD! The account that was CANCELED.
Argh. So I told her okay, and asked her how fast she could send it to me. She told me she could get it to me in three days. THAT was BETTER.
And then... three days roll by. Then four. Then five. No check. Me = FREAKING OUT.
I called them. And they told me they sent the check to the wrong address. How they did that? I'm not sure. Because everytime I was on the phone with them I had to give my address.
I marched myself up to the Mobile Solutions store in the mall and told them I was being very very patient. But 10 weeks for a check? That's ludicrious.
The manager told me he was going to have the check sent to the store and would call me on my cell phone to pick it up. I believe him because I went through junior high and high school with the kid, so he better be telling me the truth.
All in all. Don't EVER. EVER get a phone from Mobile Solutions. And if you do, DON'T USE CASH!
I paid for the phone in cash. And then I needed some sort of card to swipe, well I gave them my old debit card from my mom's account. So then when I went to return it, I told them "Don't put it back on the card because my mom is cancelling that account!"
They wrote on there not to put it back to the account blah blah. And then they told me I would get a check back in 4-6 weeks!! 4-6 weeks for a check?! What the hell!?! Well I said "Yeah... alright whatever." and didn't think much about it. Well... 4 weeks rolled by, no check. I called back and then they fed me a line of bullshit about how it's not 4-6wks but 6-8wks.
Now I'm sorry. But it doesn't take 6-8 weeks to write a check or print one up and do paperwork and send one out. I asked them if they could tell me if the check was in processing or not. They told me they couldn't tell me ANYTHING!
So I was patient. I waited... and waited... and finally 8 weeks rolled past and SURPRISE! No check.
I called, and called and called the customer service line and left messages for three days until finally I had enough and got really angry with the customer service lady. I told her I was sick of waiting for my $200 and told her I had bills to pay and this is bullshit. So she gave me to a corporate person and she told me they had been TRYING to put my money back on the card! THE CARD! The account that was CANCELED.
Argh. So I told her okay, and asked her how fast she could send it to me. She told me she could get it to me in three days. THAT was BETTER.
And then... three days roll by. Then four. Then five. No check. Me = FREAKING OUT.
I called them. And they told me they sent the check to the wrong address. How they did that? I'm not sure. Because everytime I was on the phone with them I had to give my address.
I marched myself up to the Mobile Solutions store in the mall and told them I was being very very patient. But 10 weeks for a check? That's ludicrious.
The manager told me he was going to have the check sent to the store and would call me on my cell phone to pick it up. I believe him because I went through junior high and high school with the kid, so he better be telling me the truth.
All in all. Don't EVER. EVER get a phone from Mobile Solutions. And if you do, DON'T USE CASH!
