swoosh_uk begs for positive feedback
So here's some news on the situation - for anyone still reading this thread. I thought I'd post the emails exchanged between myself and
swoosh_uk because I want to make a point here: no one should leave positive feedback for a fake MAC seller on eBay even if they get their money refunded to them.
MY EMAILS ARE IN PINK
SWOOSH_UK'S RESPONSES ARE IN GREEN
[FONT=Arial, Verdana]I paid for this item in full on 30 April with Paypal (see transaction 8HT97215TP189283J on Paypal). I requested and was given a refund by you - which I thanked you for! Why have you opened a pay dispute?[/FONT]
[FONT=Arial, Verdana]
Response:
[/FONT]
Dear customer:
I will see to this.Please contact with me if any other unpaid reminder turns up.Sorry for the inconvenience.
Thank you.
A few minutes later this came too[FONT=Arial, Verdana]
:
[/FONT]
Dear customer:
Could you please leave me positive feedback.Let's come to an mutual benifit end.
Thank you.
I was pretty annoyed at this cheeky behaviour so I left him an immediate negative, which reads:
FAKE MAC PIGMENT-TOTALLY UNSAFE TO USE-REFUNDED BUT UNPAID STRIKE AFTER REFUNDHis response:
UNTRUE!! if i left strike, you wouldn't even be able to leave any feedback.[FONT=Arial, Verdana]
[/FONT][FONT=Arial, Verdana]My response: [/FONT]You STILL sell fake makeup that is UNSAFE TO USE. Negative to warn others.
He's right that I couldn't leave feedback if I'd had an upaid item strike against me. What I meant to say is that he opened a pay dispute, but I ran out of characters, so I just simplified and said 'strike'.
Anyway, I sent him this:
[FONT=Arial, Verdana]I left you a negative because you sold inauthentic products - and continue to sell inauthentic products. Inauthentic makeup products have not passed rigorous safety standards and therefore are dangerous to use. Other bidders need to be aware of your fake products for their protection. I do not owe you a positive or neutral feedback on eBay just because you refunded me. Selling fake makeup products as genuine brand-name products is against eBay seller trading and UK law, and I will contact my local Trading Standards office about you. [/FONT]
Then he sent this:
[FONT=Arial, Verdana]Dear buyer, I sent you the refund on the same day as you claimed. Yet, I received your -tive feedback today. You said I left you non-paying strike. If I left non-paying strike, you wouldn't be able to leave any feedback. It must be some misunderstanding. I will check with eBay and remove the strike if by any chance it had been left. Please consider to remove the -tive feedbacks from both of our accounts. I have sent you mutual withdraw form. Please see. We can also come to an agreement. I will be expecting your reply. Thank you very much for your time. [/FONT]
I received a "Mutual Feedback Withdrawal Form" which I promptly ignored. He left negative feedback on my hitherto perfect feedback record.
I got this in my inbox last night:
[FONT=Arial, Verdana]Dear buyer, now I see the problem. eBay sent you a payment reminder. It is an automatic setting, any item which is not paid after 7 days, eBay will send a reminder. It was not a strike, I never strike people even they do not wish to pay at all. I have close the payment reminder. You can see that on your ebay as well. Please consider remove the feedbacks now as your refund was issued and misunderstanding is now resolved. I do apologise for this confusion. Thank you for your time.[/FONT]
[FONT=Arial, Verdana]
[/FONT]That really annoyed me because I paid him promptly and received a refund. He claims something went wrong with eBay because the refund meant eBay thought I hadn't paid him. So I responded:
[FONT=Arial, Verdana]You still don't get it. You sell fake MAC products that people use on their faces. Your product has NOT been tested for safety and could've hurt me if I used it. I'm leaving you negative feedback because you sell fake MAC products and you opened a payment dispute after I paid you promptly and AFTER you refunded me. By eBay standards I cannot leave you positive feedback![/FONT]
And this morning the final piece of email:
Dear customer:
Kindly could please withdraw the negative one for me.You know the feedback is very important to a ebay seller.You can see i have refunded you when you complain with me.Kindly please tell me what should i do to save myself on this issue.If some compensation can make you a little happier i will do.
Thanks for your patiance.
I hate eBay's policy that even if someone sells you something inauthentic or awful, or screws you over completely in a sale, you can get negative feedback for standing up for yourself. I realise there is a balance, but there should be some mechanism so that sellers can be properly punished and warned against without having to sacrifice one's own reputation in the eBay Marketplace. Nevertheless, you can see how desperate these people are to continue selling fake products. I urge anyone who's been ripped off by a fake eBay seller to stand up for themselves and
leave the negative feedback - NOT a neutral - even if they were lucky enough to get a refund from the seller without Paypal intervention. Otherwise, the seller will keep doing what they're doing, ripping off more people.
Anyone want to help me craft a good response on just exactly what he needs to do to get a positive out of this?
