user79
Well-known member
How hard can it be to set up a freaking online MAC store that can ship to other countries within Europe? You would think that Estee Lauder is such a huge company that they could get their bloody act together and ship their damn products to other countries as well, besides Germany and the UK. If there are e-retailers that ship stuff from the USA all the way to Europe, and this is like tiny companies like mineral makeup or brush companies, how the hell can it be that a company like Estee Lauder can't get themselves organized to have a European website where they can ship the product to the neighbouring countries as well? Sure, the main countries in Europe have the online ordering, but the smaller countries do not. If they can't have more freestanding stores and locations, at least set up a propper blingin' webshop!! Is this really that difficult?? Click on the damn lipstick, put it in your shopping cart, go to check out with your credit card, and bam - done! And no, I don't want to have to call long distance and then pay an exorbinant surcharge for shipping to place an order from Germany.
Seriously, this cannot be so hard!! I am so frustrated. I don't even have a MAC counter anymore here (although hopefully a new location will re-open soon because I am getting very impatient), and I'm having to either order through other people now, or trawl through the CB. Which is great, I mean I am getting a lot of great deals that way. But it shouldn't be this hard to buy MAC products, it should be easy and attractive to the customers.
I's just beyond annoying that we have to first of all pay like double the price for MAC here compared to N. America, and we get about a quarter of the service here in Europe. We don't even get the damn postcards here! And sometimes the stores don't even have all the fun promotional stuff in their stores.
Seriously, I am just fed up of constantly getting the short end of the stick. On the one hand I feel like we're being ripped off, and on the other hand we're not given good customer service. There has been one European collection, to my knowledge.
OK, yes, this post does have a sense of entitlement, but honestly, when you are paying that much for the same MAC products, I think we in Europe should be given the same service at the very least.
Rant over. Phew, I just needed to get that out of my system.
Please feel free to add your thoughts...
Seriously, this cannot be so hard!! I am so frustrated. I don't even have a MAC counter anymore here (although hopefully a new location will re-open soon because I am getting very impatient), and I'm having to either order through other people now, or trawl through the CB. Which is great, I mean I am getting a lot of great deals that way. But it shouldn't be this hard to buy MAC products, it should be easy and attractive to the customers.
I's just beyond annoying that we have to first of all pay like double the price for MAC here compared to N. America, and we get about a quarter of the service here in Europe. We don't even get the damn postcards here! And sometimes the stores don't even have all the fun promotional stuff in their stores.
Seriously, I am just fed up of constantly getting the short end of the stick. On the one hand I feel like we're being ripped off, and on the other hand we're not given good customer service. There has been one European collection, to my knowledge.
OK, yes, this post does have a sense of entitlement, but honestly, when you are paying that much for the same MAC products, I think we in Europe should be given the same service at the very least.
Rant over. Phew, I just needed to get that out of my system.
Please feel free to add your thoughts...
