How do I say I don't want their help?

[Dark_Phoenix]

I was at a MAC counter yesterday and the first MA who helped me kept being really pushy and totally ignored my telling her "I don't speak very much Norwegian". And she kept pressing on how great the new quads were (while I could barely understand her).

I asked one of the MA's I knew better (who spoke Arabic) if she could help me with finding a new neutral blush, but the MA who helped me to begin with told me I would have to be serviced by only her. I was frustrated and left.

Is it true that if one MA is helping me to begin with I have to have been helped by her?

How can I say nicely that I would like someone else's help?

 

[astronaut]

I know here in the states, you don't need to be helped by the same person I don't think. It's just a courteous thing to do I guess. If someone's been helping you the whole time and then it wouldn't be nice to then have someone else help you in the end to get credit for your purchase. I'm not sure how it works. I usually just go to my fav MA's and wait for them and kindly tell other people when they try to help me that I'm just waiting for [insert name here]. They seem to look disappointed since they know that I always go there and usually make big purchases lol. Anyway, there was this one time I just stopped by the mall because I really wanted some items and couldn't wait to contact my fav MA to ask when was the next time she worked. I had to have it NOW! lol. So one MA helped me get a Global Glow MSF. I said I wanted to look some more so she left me to continue doing a makeover. She told me that she was going to hold on to the MSF and to get her. When I was done looking and figured what I wanted, I wanted to come to her but I didn't want to interupt her while she was doing something with another customer. So there was this other MA who was doing absolutely nothing (This was near closing time so it wasn't busy in the least). So I asked her if she could help me (I really needed to go before the Sears entrance to the mall closed, or else I'd have to walk all the way around the mall from the outside

) So I had her help me with the rest and she grabbed the MSF from the other MA. She was yelling something to the other MA about something. I think maybe she gave credit of the MSF to her or something. I'm not sure how the whole thing works but yeah. I felt kind of bad about having another MA do my purchase but ... you gotta do what you gotta do!

That MA shouldn't have made you stick to her IMHO. Seems really rude. Now no one got any sales from you. As a customer, I think you have the right to choose which MA to help you! If you don't like them then you should be able to find someone else!

I'd say get the names of the MA's you like and whenever you go to MAC, and someone you don't like comes up to you, just tell them that you're there to see a certain MA (that's there of course lol). They shouldn't be pushy after that, or at least that's what I've experienced.

 

[panda0410]

I dont buy from SA/MA who are rude to me full stop. Whether I have seen them once before or a hundred times the day they start being pushy or rude is the day I tell them I no longer need their help.
There is zero rule that says you must be servied by only that MA - that is HER way of ensuring she makes her goal and gets credit for the sale. I dont shop to help MAs make their goals, and especially if they are being rude they DONT DESERVE your custom and you are not obligated to just be served by her either. If I were you the next time I go in there I would just be asking for assistance from someone else, or look for another MA and if she hassles you again complain to the manager. Shopping is supposed to be something you enjoy, not something to argue or feel minisculed over.

 

[amoona]

You don't have to shop with only one MA but if you're already being helped by someone then it's just the nice thing to do. In this case the chick sounds kinda nuts so whatever. If you have someone you perfer working with then let the MAs know off the bat and we'll leave you alone until that person can help you. If you have MA2 get you stuff while MA1 is busy then just make it known that MA1 has been helping you and has the rest of your things.

As coworkers we dont want to step on each others toes and accidentally steal anyone's sale. Plus there's no way to split up a sale and say that I got you a lipstick and someone else got you an eyeshadow.

 

[erine1881]

Quote:

Originally Posted by amoona You don't have to shop with only one MA but if you're already being helped by someone then it's just the nice thing to do. In this case the chick sounds kinda nuts so whatever. If you have someone you perfer working with then let the MAs know off the bat and we'll leave you alone until that person can help you. If you have MA2 get you stuff while MA1 is busy then just make it known that MA1 has been helping you and has the rest of your things. As coworkers we dont want to step on each others toes and accidentally steal anyone's sale. Plus there's no way to split up a sale and say that I got you a lipstick and someone else got you an eyeshadow.

you don't have to be serviced by only one MA. but definately let it be known that a different MA was helping you with some things if that's the case.

amoona, do you work at a store or a counter. i work at a macy's counter and we split sales all the time. if it is only one or two items, that MA will give it to the larger sale MA, but if both artists helped with many items, the sale gets split. when i go to a store to get my discount, i usually grab stuff myself, and whoever rings me up splits it between two different artists, so i guess both macy's counters and stores can split sales.

 

[Beauty Mark]

Does the Arabic speaking MA know Norwegian (I take it that you're in Norway)? If so, I'd ask if she would explain that you'd prefer getting help from someone you can talk to.

 

[Triskele]

If it's a language issue, I really don't see a problem with it. Yeah, it's the nice thing to do to help the MAs make their goals, but in the end, it would probably have ended up frustrating HER just as much as it frustrated you to try to communicate!