Originally Posted by sparklingmuse omg...seriously thats happened to me before too! not online but in the live store. i bought some prep and prime lash. and when i got home to put all my stuff away i noticed that the box was EMPTY. it took me an hour to drive to mac and then it took me 2 hours to go back to the mall in traffic. and when i got back to the store they didnt even offer me a sample or anything for my like 3 hour drive there, home, and back.
and eveytime i go into the store they always mess up my order. they either add something i dont want or forget to add the things i do want. i love mac products but their customer service sucks...
sorry to hear that happened to u to
I understand your frustration, but the SAs are just humans..it happens, just imagine you had to look for a million products for a bunch of people..and sometimes things get even mixed up behind the registers and it's really not the persons fault. i feel that i need to check my bag of stuff before i leave the store...you wouldn't just blindly eat anything a server gives you in a restaurant, right? sometimes you order something without something and somewhere in the process the info is lost..human nature. check your bag & be happy