I'm not happy Mini Haul
- Thread starter Ms. Z
- Start date
Ms. Z
Well-known member
They made a mistake, I was not sent Kei L/G, I was sent Glamoursun!
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Originally Posted by ZLoves2Shop 
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lovejam
Well-known member
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You know, MAC online is really dropping the ball with my order, too. I'm very frustrated with them right now. They're handling things very poorly, and treating me like my patronage simply is not important to them.
| Originally Posted by ZLoves2Shop They made a mistake, I was not sent Kei L/G, I was sent Glamoursun! |
You know, MAC online is really dropping the ball with my order, too. I'm very frustrated with them right now. They're handling things very poorly, and treating me like my patronage simply is not important to them.
Ms. Z
Well-known member
Now I have to pay to ship it back and the Kei L/G is SOLD OUT, I understand mistakes happen, but they didn't even appologize.
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| Originally Posted by lovejam You know, MAC online is really dropping the ball with my order, too. I'm very frustrated with them right now. They're handling things very poorly, and treating me like my patronage simply is not important to them. |
bottleblack
Well-known member
Wow, that's awful...I hope I was sent the correct items!
lovejam
Well-known member
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They should at the very least apologize, but ideally they should give you a freebie lipgloss of your choice or something. I mean, yeah, mistakes happen, but they should be willing to at least try and make up for them.
| Originally Posted by ZLoves2Shop Now I have to pay to ship it back and the Kei L/G is SOLD OUT, I understand mistakes happen, but they didn't even appologize. |
They should at the very least apologize, but ideally they should give you a freebie lipgloss of your choice or something. I mean, yeah, mistakes happen, but they should be willing to at least try and make up for them.
Bootyliciousx
Well-known member
u ladies should try gloss.com for mac then
i only oredrerd from the offical mac online 2 times, the rest gloss
however when u order at gloss u dont get the postcard with the order
i only oredrerd from the offical mac online 2 times, the rest gloss
however when u order at gloss u dont get the postcard with the order
brandiisamonkey
Well-known member
why should you have to pay to ship it back?! it was their mistake! Plus now you cant even get the item you originally orderd! Ive never had that happen to me but I think thats redicilous!
carol
Well-known member
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The last time (and only time) that happened to me, I e-mailed customer service. They were really nice about it. And shipped me the correct item, no questions asked. And told me to keep the wrong item, free of charge.
Of course, I'm not sure how they'd handle it now that the correct item is sold out. Maybe they have a small stock they keep for these types of situations?
| Originally Posted by ZLoves2Shop Now I have to pay to ship it back and the Kei L/G is SOLD OUT |
The last time (and only time) that happened to me, I e-mailed customer service. They were really nice about it. And shipped me the correct item, no questions asked. And told me to keep the wrong item, free of charge.
Of course, I'm not sure how they'd handle it now that the correct item is sold out. Maybe they have a small stock they keep for these types of situations?
Ms. Z
Well-known member
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I wasn't so lucky, they insisted I ordered Glamoursun. I sent it back.
| Originally Posted by carol The last time (and only time) that happened to me, I e-mailed customer service. They were really nice about it. And shipped me the correct item, no questions asked. And told me to keep the wrong item, free of charge. Of course, I'm not sure how they'd handle it now that the correct item is sold out. Maybe they have a small stock they keep for these types of situations? |
I wasn't so lucky, they insisted I ordered Glamoursun. I sent it back.
carol
Well-known member
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In that case, do you still have an e-mailed copy of your order confirmation? It should list exactly what you ordered. Or check your order history on the site.
Sorry things didn't work out for you.
| Originally Posted by ZLoves2Shop I wasn't so lucky, they insisted I ordered Glamoursun. I sent it back. |
In that case, do you still have an e-mailed copy of your order confirmation? It should list exactly what you ordered. Or check your order history on the site.
Sorry things didn't work out for you.
ExquisiteImages
Well-known member
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I rather order from gloss.com too. Their processing time is super speedy. I usually get my order within 3-4 business days after ordering. Sorry about what happened to you.
| Originally Posted by Bootyliciousx u ladies should try gloss.com for mac then i only oredrerd from the offical mac online 2 times, the rest gloss however when u order at gloss u dont get the postcard with the order |
I rather order from gloss.com too. Their processing time is super speedy. I usually get my order within 3-4 business days after ordering. Sorry about what happened to you.
