MA Rudeness/Bad MAC experiences/Rants

HustleRose

Well-known member
Quote:
Originally Posted by DirtyPlum
^ I agree. We are also told to allow customers a few minutes to browse before approaching them. Sometimes ppl can zone out and its best to actually ask them for help rather than assuming they can read minds (and body language sometimes I guess) and will know you are looking for help.

He should have been more aware though, esp if it was mega busy like you said it was.


well he wasn't very proper, and he kept glaring at me. i know he knew i needed help.
 

OfficerJenny

Well-known member
Quote:
Originally Posted by Eire3
OMG this is so funny!
Btw...i do notice that they have a very good online costumer service...
At my counter they don't give samples if you don't ask for them...I was embarassed to ask so the first three times i shopped there i didn't get anything...but then one time i asked (turning all red LOL) and the MUA gave me three full samples of pigment, one of glitter and one of face cleanser...just LOVE them!*___*


Yea I was nervous at first, but last holiday collection in 07 I was talking to my MA about warm eyes set and that it was sold out and he made me five samples of whatever pigments I wanted all the way to the top. He even pulled one of the vials out of the tester to put in a jar for me o_o
 

Mabelle

Well-known member
Re: ANOTHER bad MAC experience !

Quote:
Originally Posted by smith130
I'll put it like this if it works it works, I wet my beauty marked es to line with and I dont have any problems. Its def not ruined but thanks.

I was trained by NARS and using the shadows wet is fine and encouraged.
Which is nice bc singles cost almost double compared to MAC. Its a great selling point due to the versatility vs price.
Read here:Eyeshadow by NARS Cosmetics

And u never wet the pan. Just the brush.

Either way before Im an artist I'm a customer and I deserve an enjoyable shopping experience and didnt get even close.


Those really glittery chunky shadows don't make a fuss when wet, they seem to dry up normally. But most other textures get crusty. My "sketch" has a ring around it from when i used a wet brush on it (some of my MUFE shadows too). It still works alright, but still crusty yuckiness. Instead of wetting a brush and dipping into eyeshadow, i pack my brush with shadow and spray the loaded brush with fix +. works like a charm, and no crusty eyeshadow!

Thanks for the info about NARS shadows, i'm going to try using night porter wet!

But that thing about not B2Ming for LE is bull!!! Every counter i have been to has been keen gear about it. I swear there are like renegade counters out there making up there own rules. I think MAC needs to have some straight "across the board" rules for B2Ming!
 

Mabelle

Well-known member
Yesterday i went to the MAC in the bay at my mall. I had been going, almost exclusivly, to the free standing store upstaires since it opened, but deicded to see if my fav. MA was working.
Let me just start off by saying that the new girls at the bay counter seem pretty incompitent. I went in in Dec (26th?) at the end of the day. The counter was dead. I had a gift card and wanted to spend it. Earlier that week i had purchased the Spiced Chocolate quad, so i wanted to get another CoC quad if they had. I asked the MA, she said "no, we sent back all our CoC". I thought it was funny, cause i had been in like 4 days ago. I mentioned that and she was like, ya it was sent back. I didnt fully trust her (but ihad no reason not to) when she mentioned it to someoneelse. They were super confused. Finally i just asked her if she could check. She went in the backstore, nothing. I told her that earlier in the week they were in this drawer (i pointed) and sure enough there they were. annoying. Anyway, its been that kind of thing going on since the store opened.

Yesterday i was on my way to catch my bus, but passed by the Bay, so i poped in. They had all these LE shadows out (they usually have them tucked away). I saw Top hat and wanted it. Then i started debating bewteen Glamour Check and other things. Anyway, this really confused looking MA walks up to me and asks if i need help. I told her i would take Top Hat. Then i asked where the paint pots were (they changed the set up of the store). She showed me. And started muttering under her breath about bases and stuff. I asked her in her opinion, if you already have a netural base, would it be wiser to get blackground or another neutral( i dont own any paint pots). She starts goiung on about reubenesque.... clearly it's pink. I said, no, like this (painterly) or blackground. She didnt seem to understand. I said do you have blackground (at this point i was decided) she starts looking at blue and green pots. I had to tellher it was black. Finally she goes in a drawer, and pulls it out. its practicially empty. She said you want this? I said yes. Goes back and get a new one. Then im waiting in line at the cash, and i see a box of pigments. I asked if they were LE ones, she says yes. /i aks for Meuseum Bronze if they have it. She picked up every single colour including some yellow (?) and a silver glitter. Anyway, it took me forever to get rung up and the service was awful.
She had mentioned she was freelnce, but shit. I was so annoyed by the service.
 

chellebreezy

Well-known member
ok so i think today was one of the worst experiences i've ever had at MAC. i went to my local counter at the mall and i tried to do back2mac. i just recently did a MASSIVE haul and depotted the eyeshadows and put them into palettes so i had plenty of those eyeshadow packagings and not to mention some other empty mac packaging. i get to to the counter and i'm super excited to pick out some lippies. the MA gave the bag that i had that i want to turn in to her manager and told me to look around so i did. but then a couple of minutes later the manager at the counter came up to me with this HUGE attitude and told me that i couldn't do back2mac because the packaging had this "RT" stamp, which i guess meant that they were testers. i'm looking at her confused because i didn't know what she was talking about. she then explained that because they were testers she couldn't take them. she then went on to question me asking me where i had gotten them or if i had gotten them from someone else. she was pretty much making it seem like i had stolen the testers from the stores and tried to turn them in. i was soo upset! i told her that i had just recently bought some of those eyeshadows from that EXACT counter just a week ago and that i still had the receipt. but she quickly shot me down saying she couldn't do anything about it and gave me back the bag. i was sooooo pissed off! now i'm stuck with all these old MAC packaging that i can't even turn in!
 

GreekChick

Well-known member
Quote:
Originally Posted by Mabelle
Yesterday i went to the MAC in the bay at my mall. I had been going, almost exclusivly, to the free standing store upstaires since it opened, but deicded to see if my fav. MA was working.
Let me just start off by saying that the new girls at the bay counter seem pretty incompitent. I went in in Dec (26th?) at the end of the day. The counter was dead. I had a gift card and wanted to spend it. Earlier that week i had purchased the Spiced Chocolate quad, so i wanted to get another CoC quad if they had. I asked the MA, she said "no, we sent back all our CoC". I thought it was funny, cause i had been in like 4 days ago. I mentioned that and she was like, ya it was sent back. I didnt fully trust her (but ihad no reason not to) when she mentioned it to someoneelse. They were super confused. Finally i just asked her if she could check. She went in the backstore, nothing. I told her that earlier in the week they were in this drawer (i pointed) and sure enough there they were. annoying. Anyway, its been that kind of thing going on since the store opened.

Yesterday i was on my way to catch my bus, but passed by the Bay, so i poped in. They had all these LE shadows out (they usually have them tucked away). I saw Top hat and wanted it. Then i started debating bewteen Glamour Check and other things. Anyway, this really confused looking MA walks up to me and asks if i need help. I told her i would take Top Hat. Then i asked where the paint pots were (they changed the set up of the store). She showed me. And started muttering under her breath about bases and stuff. I asked her in her opinion, if you already have a netural base, would it be wiser to get blackground or another neutral( i dont own any paint pots). She starts goiung on about reubenesque.... clearly it's pink. I said, no, like this (painterly) or blackground. She didnt seem to understand. I said do you have blackground (at this point i was decided) she starts looking at blue and green pots. I had to tellher it was black. Finally she goes in a drawer, and pulls it out. its practicially empty. She said you want this? I said yes. Goes back and get a new one. Then im waiting in line at the cash, and i see a box of pigments. I asked if they were LE ones, she says yes. /i aks for Meuseum Bronze if they have it. She picked up every single colour including some yellow (?) and a silver glitter. Anyway, it took me forever to get rung up and the service was awful.
She had mentioned she was freelnce, but shit. I was so annoyed by the service.


Are you talking about the Pointe-Claire counter?
 

Mabelle

Well-known member
Yes. I see that you're a MAC artist, and if you work there, i hope i didn't offend you. I've just had a couple bad experiences there back to back (i always had GREAT experiences there before). So maybe i'm just getting picky/ was spoiled. All the girl that i used to see there were 100% on top of everything. Every time i've gone in since before xmas, the mua seemed to indifferent as to the sale or... i duno. It's kind of a bummer.

Maybe i'm just going in at the wrong times, or am being helped by the wrong people, i duno.
That last one was kind of annoying though. Like i said, i know she was freelance, but she was really slow and didn't seem to know too much about the product. Also, she was muttering like crazy and i couldn't understand.
Either way, i got some GREAT product that day. I never thought i'd find museum bronze again.
 

Willa

Well-known member
Mabelle I thought you were talking about the downtown downstairs The Bay counter

Never been in Pointe Claire tho
 

M.A.C. head.

Well-known member
Quote:
Originally Posted by chellebreezy
ok so i think today was one of the worst experiences i've ever had at MAC.

She was just being pissy. I would have asked for the HR number, but that's me.

Try going to a different store, SOMEone will take them.
 

Mabelle

Well-known member
Quote:
Originally Posted by Willa
Mabelle I thought you were talking about the downtown downstairs The Bay counter

Never been in Pointe Claire tho


ive never been to that counter. When i go downtown and visit mac, i usually truck on up to the pro store.

Like i said, i could just be going at the "wrong times". I don't want to give the counter a bad name, i've just had a couple not so fantastic expiriences there in the last two months.

I'm wondering if my fav. MA still works in fairview. I havent seen her since before xmas, but i'm not around much anymore.
 

sharkbytes

Well-known member
You know, there's a lot of people who keep posting in here about how unfair these posts are to the MAs/MAC/etc. I really don't get it...I thought the whole point of this thread was for customers/consumers to rant and rave. If I'm not mistaken, there's a similar thread for the MAs to rant and rave at will about odd customers and gripes as well, so it isn't like there's just nowhere for everyone to let off steam. Service is bad sometimes, it helps to tell other people who understand. Doesn't mean we all want to be treated like Queens whenever we're at a counter. Just like customers are crappy sometimes too. *shrug*

Besides, some of these stories are flat-out hilarious....like the fallout pigment sample
smiles.gif
 

GreekChick

Well-known member
Quote:
Originally Posted by Mabelle
Yes. I see that you're a MAC artist, and if you work there, i hope i didn't offend you. I've just had a couple bad experiences there back to back (i always had GREAT experiences there before). So maybe i'm just getting picky/ was spoiled. All the girl that i used to see there were 100% on top of everything. Every time i've gone in since before xmas, the mua seemed to indifferent as to the sale or... i duno. It's kind of a bummer.

Maybe i'm just going in at the wrong times, or am being helped by the wrong people, i duno.
That last one was kind of annoying though. Like i said, i know she was freelance, but she was really slow and didn't seem to know too much about the product. Also, she was muttering like crazy and i couldn't understand.
Either way, i got some GREAT product that day. I never thought i'd find museum bronze again.


Don't worry, you're not offending me one bit!
th_LMAO.gif


I was just wondering if it was Pointe-Claire because the new freestanding store opened upstairs from it and you mentionned it. I just wanted to confirm.
I don't work at that counter...
but I know the MUA's there and they're awesome! It's been moving alot at that counter, especially since the freestanding store opened as well.
There's one artist who used to be there who is now at Anjou, another one at Carrefour, etc...
The person who helped you around Christmas was probably only doing a shift for the holidays. I'm pretty sure you'll find your old crew soon enough because the freelancers were only there temporarily.
But yes, I know exactly which artists you're talking about and they're awesome! They're known as the original Pointe-Claire crew (before the store opened).
 

GreekChick

Well-known member
Quote:
Originally Posted by Willa
Mabelle I thought you were talking about the downtown downstairs The Bay counter

Never been in Pointe Claire tho


You have to! The MAC @ the Bay Pointe-Claire is an awesome counter, design wise. It's an old school counter and I hope it stays that way because it's so beautiful.
 

Mabelle

Well-known member
Quote:
Originally Posted by GreekChick
You have to! The MAC @ the Bay Pointe-Claire is an awesome counter, design wise. It's an old school counter and I hope it stays that way because it's so beautiful.

They just flipped the tables around, so they're no longer up against the walls. Honestly, it was kind of jarring when i went in! i felt so disoriented. I'm sure i'll get used to it, but i kinda just stood there with an open mouth for a while. I had to ask where the paint pots were, i was so confused.


My fav MA is Chantal, do you happen to know if she's still there? I used to work in the mall, so before the store opened i was there all the time. But i no longer work at the mall, and usually opt for the store instead of the counter (for palette eyeshadows), but if she's still there, i'll be sure to pop in more. She was always so flippin fantastic. I've written to corporate a couple times about how wonderful she is.

Thanks for the info on the counter! btw
 

GreekChick

Well-known member
Yes Chantelle! She's always smiling and is pure entertainment. She knows her products well! I'm pretty sure she still works there, though haven't seen her for months.
Jasmine is very nice as well! I spoke with her the other day, she still at Pointe-Claire.
 

Willa

Well-known member
Quote:
Originally Posted by GreekChick
You have to! The MAC @ the Bay Pointe-Claire is an awesome counter, design wise. It's an old school counter and I hope it stays that way because it's so beautiful.

I would, but I live in Rosemont, so it would be far from home
lol.gif
 

chellebreezy

Well-known member
Quote:
Originally Posted by M.A.C. head.
She was just being pissy. I would have asked for the HR number, but that's me.

Try going to a different store, SOMEone will take them.


what's a HR number? is that like a customer service line or something?
 

Mabelle

Well-known member
Quote:
Originally Posted by GreekChick
Yes Chantelle! She's always smiling and is pure entertainment. She knows her products well! I'm pretty sure she still works there, though haven't seen her for months.
Jasmine is very nice as well! I spoke with her the other day, she still at Pointe-Claire.


Awesome!
It's funny you should mention Jasmine. I went to high school with her, we weren't friends, but we didn't dislike each other either (at least i didn't dislike her), so whenever i go there and she's working i feel too awkward to ask for her help. I just wait for another MA. I kinda get the impression she feels the same way. lol.
 

GreekChick

Well-known member
Lol!!!!! That's funny!
She's been with MAC for a while too, I think she's been with the company for 5 yrs...
 

Mabelle

Well-known member
Yea, she's been there for a while.
Btw, i went to the store yesterday, and one of the former counter girls (i don't know her name!) said Chantal is gone!!! I was so upset. Apparently she's mostly freelancing, i duno if it's with mac or not.
She did my makeup once, and left me with such a lasting impression. The day she did (lkie3 years ago) i was like, wow, i need her to do my makeup for my wedding.
It seems a lot of the counter girls are moving up to the store now.
 
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