MAC makeover from hell.... and how it quickly turned to heaven
- Thread starter Sparxx
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27dots
Well-known member
Quote:
But that isn't fair to the person paying for the makeover, imo. If someone is just learning surely they should stick to people who aren't paying.
Originally Posted by lah_knee
maybe the girl DID just start. i know it took me a while to get into the groove of doing makeup. even though i felt i was good at it, looking back, i think i was very narrowminded when it came to makeup. experience allows one to grow... doing makeup on different faces... different skin tones, eye shapes, bone structure. you just learn a lot more once you work for at least a year. |
But that isn't fair to the person paying for the makeover, imo. If someone is just learning surely they should stick to people who aren't paying.
frankenstain
Well-known member
The people at my counter try to get me to work there but I don't fill out the application cause I'm afraid I'll be like that girl.
That was very nice of the manager to give you that though. You turned out lucky.
That was very nice of the manager to give you that though. You turned out lucky.
User49
Well-known member
Wow this is so unfortunate! I'm really sorry you didn't enjoy yourself and have the worry of doing your make up in a hurry taken out of your hands. Hopefully the manager will have booked some time in to spend with this mua to practice her blending! Yikes! How embarrassing!
As a mac employee we put a huge emphasis on giving the customer what they want, not what we think would be amazing. You really have to investigate what the customer is looking for and meet their needs. After you have a general idea, you show the customer colours and get the okay. YOu don't just go willy nilly on someones face with what you think. Don't let it put you off, next time ask to have your make up done by the asst. manager or something. Say you've heard good things about her and specifically request her. Mind you if that happened to me, I have to admit I'd be reluctant to go back! What a shame! I'm sure if you contacted head office they would refund your voucher or at least send you another one or something?
We once had a mua at our counter leave a customer unhappy. I wasn't aware until before the make up application that this was the case and I was told to really listen because the girl who did her make up before didn't. After investigating it was clear how the make up could have easily gone wrong without asking the right questions. She asked for a smokey eye and what she really wanted was a VERY natural make up. It's really important to establish the look before doing it.
As a mac employee we put a huge emphasis on giving the customer what they want, not what we think would be amazing. You really have to investigate what the customer is looking for and meet their needs. After you have a general idea, you show the customer colours and get the okay. YOu don't just go willy nilly on someones face with what you think. Don't let it put you off, next time ask to have your make up done by the asst. manager or something. Say you've heard good things about her and specifically request her. Mind you if that happened to me, I have to admit I'd be reluctant to go back! What a shame! I'm sure if you contacted head office they would refund your voucher or at least send you another one or something?
We once had a mua at our counter leave a customer unhappy. I wasn't aware until before the make up application that this was the case and I was told to really listen because the girl who did her make up before didn't. After investigating it was clear how the make up could have easily gone wrong without asking the right questions. She asked for a smokey eye and what she really wanted was a VERY natural make up. It's really important to establish the look before doing it.
Jessica0984
Well-known member
I actually had a MAC Makeover for my wedding and It came out gorgeous. I don't see how the MA that started your makeup got hired either! I am sorry you had to go through that. But at least you got a great color out of it.
crystrill
Well-known member
Quote:
OMG YES!
I went to the store the other day and asked for KEEP IN TOUCH lipstick and the MA gave me TOUCH. I didn't notice until I got to the food court and went back. The MA reassured me that was the ONLY lipstick with the word TOUCH in it. And of course, when I was looking for it on the display it was no where to be found!!! I came home and checked and I was right, she was wrong. Being she's an MA, I figured she would know the names of things. Ugh.
For prom, MAC was supposed to do my makeup. I was running out of time and had it done at Fashion Fair instead. My appointment was at 6, and while we were leaving it was 6, so I should have just wiped the FF off and had MAD redo it.
But yeah, my foundation was too cakey and oiley. And now when I look back at pictures, too dark as well. Then she put on this lipgloss the SAME EXACT color of my LAVENDER dress. I wiped it off when I got home and used my MAC.
| Originally Posted by abbyquack
On a similar note, am I the only one who gets annoyed at *some* of the MAs that are just completely incompetent? I know there are a lot of good ones, but there are others who just know NOTHING about MAC. Like I went into my counter the day after Ungaro came out and asked for Pure Rose. The girl was new and didn't know what collection it came from, and went searching aimlessly in like 5 different drawers before telling me she didn't "think" they had that color. I was like "uhhh...are you positive?" and I told her it was from Ungaro and she just said "yes, I think we're sold out"- didn't consult with the other MAs or anything. I didn't make a stink about it even though I was sure they still had it, as it wasn't like THAT popular. WELL, funny how 2 weeks later, I went to the same counter and asked a different MA, and they still had plenty left! |
OMG YES!
I went to the store the other day and asked for KEEP IN TOUCH lipstick and the MA gave me TOUCH. I didn't notice until I got to the food court and went back. The MA reassured me that was the ONLY lipstick with the word TOUCH in it. And of course, when I was looking for it on the display it was no where to be found!!! I came home and checked and I was right, she was wrong. Being she's an MA, I figured she would know the names of things. Ugh.
For prom, MAC was supposed to do my makeup. I was running out of time and had it done at Fashion Fair instead. My appointment was at 6, and while we were leaving it was 6, so I should have just wiped the FF off and had MAD redo it.
But yeah, my foundation was too cakey and oiley. And now when I look back at pictures, too dark as well. Then she put on this lipgloss the SAME EXACT color of my LAVENDER dress. I wiped it off when I got home and used my MAC.
lah_knee
Well-known member
Quote:
you dont get a choice. lol... u get thrown into doing makeup; and makeup applications are our time off the "selling" floor. so one cant keep doing "free makeovers" all day :\ at our counter its a $50 purchase... its not like the person is paying an artist directly. i think the best thing is to clarify what the customer wants, and let her see it as we go... i agree thats where this artist went wrong. bad communication. i just think saying she shouldnt work for mac is a bit extreme.
| Originally Posted by 27dots
But that isn't fair to the person paying for the makeover, imo. If someone is just learning surely they should stick to people who aren't paying. |
you dont get a choice. lol... u get thrown into doing makeup; and makeup applications are our time off the "selling" floor. so one cant keep doing "free makeovers" all day :\ at our counter its a $50 purchase... its not like the person is paying an artist directly. i think the best thing is to clarify what the customer wants, and let her see it as we go... i agree thats where this artist went wrong. bad communication. i just think saying she shouldnt work for mac is a bit extreme.
MACForME
Well-known member
Wow, what a disaster. All I can say, is that when a client is upset, they NEED to quickly and tactfully express it. When i meet with clients, I ask them to PLEASE have a picture of something they like, we'll also talk about colors and things they DO NOT like.. They don't always know what "smokey" is or "natural" is. A clients idea and my interpretation of their idea isn't always the same either. I like to stop and show them the progress as I work. This makes the client feel involved and gives them an undeniable chance to speak up..
