MAC UK really like the push the boat out don't they...

[vocaltest]

So I know we're all annoyed about the Colour Forms thing (parts of the collection missing etc), but now I've just realised that on the site free standard delivery on orders over £50? So, in the US, its free standard shipping, why not here?

It sounds so pathetic whining 'its not fair', but really, it isn't. Not only do we pay almost double what the US pays, but we don't get simple things such as free standard shipping, and we have missing parts of collections? And missing WHOLE collections (pro longwear lustre whatever its called, not interested in it anyway).

Is anyone else starting to get a bit fed up with this?

 

[glam8babe]

yeh im fed up too.. i feel we get treat like crap even though we spend loads on the brand

 

[melliquor]

I was fed up last month when they didn't know which collections were coming out and then the mixup with prices. I am beyond fed up now. I won't buy any Mac in the UK anymore. I am strictly getting it from the US. We get treated like shit here.

 

[ilovegreen]

I was having a good talk with the MUA's at one of the MAC stores and the UK really has no say what is released over here, it's all controlled by HQ in Canada.

 

[Luceuk]

I'm fed up too. It's kind of making me go off MAC a bit. I don't think I'll be spending as much as I have in the part year on future collections unless we get a Hello Kitty one

I wouldn't be able to resist that one.

 

[JesseVanity]

.....

 

[glam8babe]

yeh im glad they finally sorted the free shipping out.. saves us fishing around for codes and waiting for replies

 

[Shepherdess]

I agree with you there...I'm glad that everyone in the US can have a good experience with them over there. Shame that they're service sucks over here. I mean even things like getting a post card through the mail they don't know about. They really need to buck up their act over here (and everywhere else where they have the same issues)

 

[MAC_addiction<3]

Quote:

Originally Posted by JesseVanity Atleast there giving us free shipping for orders over £50, it's not hard for me to spend over £50 so atleast it's something. But I will never pay for shipping online again, I will make a thousand new accounts if I have to so I can use a free shipping code.

same here lol..dont think ive ever spent less than £50 so atleast thats something

but yea its definetly beyond a joke now what the US get compared to the UK

 

[LMD84]

i'm getting really fed up too, i'm going to the usa on 29th september and i can't wait because i'll be stocking up on items when i go so not only are they cheaper, i get to see the new collections in person and at leats i knoiw i'll be able to see the full collection! unlike with colorforms! why oh why did we not get the pigments online?!

 

[misstwiggwinkle]

Yeah that annoys me aswel. Like if you wanted one eye shadow. You cant justify spending £4 on delivery. That’s like an extra 40% of an eye shadow. You have to pay on top.

I wish they would give out percent codes off as a good will gesture to us, considering all the hundreds of pounds we spend.
Like 20% off or something, once in a while. Other stores do. To make up for the fact, our prices are so much dearer here. Im sure alot of us, would even buy more stuff, if we had a code like that. Instead of us thinking 'I wouldnt mind trying that'. We would end up buying it.
Sometimes I look at all my stuff, and I think "God I could have gone on so many holidayS for the amount I have spent on that".

Don’t get me wrong, I get a lot of enjoyment from it, and I feel like a kid waiting for Christmas , for my black box of MAC to arrive. I am on first name terms with the delivery man, he comes that much haha.
But it is getting a very expensive business these days. It would be nice of MAC to give us something back once in a while.

 

[red]

Quote:

Originally Posted by vocaltest So I know we're all annoyed about the Colour Forms thing (parts of the collection missing etc), but now I've just realised that on the site free standard delivery on orders over £50? So, in the US, its free standard shipping, why not here? It sounds so pathetic whining 'its not fair', but really, it isn't. Not only do we pay almost double what the US pays, but we don't get simple things such as free standard shipping, and we have missing parts of collections? And missing WHOLE collections (pro longwear lustre whatever its called, not interested in it anyway). Is anyone else starting to get a bit fed up with this?

Mac offers free shipping on certain collections, and occasionally (as the case now) they're offering free shipping until 8/23. But the norm is we pay shipping costs, $4.95 and it goes up based on the total order.

I don't understand, on the Colour Forms, the piggies are not available at all, not even at the Mac store?

 

[Millgrove]

Quote:

Originally Posted by red Mac offers free shipping on certain collections, and occasionally (as the case now) they're offering free shipping until 8/23. But the norm is we pay shipping costs, $4.95 and it goes up based on the total order. I don't understand, on the Colour Forms, the piggies are not available at all, not even at the Mac store?

The Mac stores aren't getting the Colour Forms collection at all here. None of it.

It is only available in the UK on-line from Mac and (I think in one Selfridges store in London).

Mac on-line only has the lip palettes, the eye palettes and brush sets. Nothing else.

Rubbish isn't it!

 

[Ang9000]

MAC hate us

I would boycott them if it wasn't for my Pro card. I hate paying delivery, but sometimes think, well it would cost me over £5 for a travelcard to get to a store. I will definately be spending less on collections though

 

[Merenwen]

Hey there. I think MAC doesn't hate just UK customers, but all non-NA customers.
We have exactly the same issues in France: free shipping over 60€, very expensive products (a lipstick costs 17€), some collections available only in one shop in Paris or not at all, prices going frequently up, B2M policies not the same in all shops... And on top of that, we have very few shops/corners.
Most of the MAC addicts I know (including myself) buy less and less MAC things and look for good alternatives, mineral make up or Shu for example.

 

[Patricia]

it's the same here in spain, prices are outrageous and we don't even have online shopping...

 

[Merenwen]

We DO have online shopping, but they make sooo many mistakes that girls don't even bother trying anymore and buy elsewhere!

 

[c00ki312]

even though im half an hour from a mac store, i prefer to shop online coz the MA's really have NO idea about some products and seem quite unhelpful sometimes. it takes the fun out of it! i must admit though, its quite easy for me to spend £50 on products (my average is £60!), but i want e/s in their pans so shopping online is not always an option.

and £4-something for shipping is kinda ridiculous considering how much we spend there!

 

[c00ki312]

Quote:

Originally Posted by Ang9000 MAC hate us I would boycott them if it wasn't for my Pro card. I hate paying delivery, but sometimes think, well it would cost me over £5 for a travelcard to get to a store. I will definately be spending less on collections though

thats EXACTLY how i justify it lol

 

[glam8babe]

Quote:

Originally Posted by c00ki312 even though im half an hour from a mac store, i prefer to shop online coz the MA's really have NO idea about some products and seem quite unhelpful sometimes. it takes the fun out of it! i must admit though, its quite easy for me to spend £50 on products (my average is £60!), but i want e/s in their pans so shopping online is not always an option. and £4-something for shipping is kinda ridiculous considering how much we spend there!

shipping is now free when you spend £50 or more