My order is still pending!

[MAC_addict_77]

I ordered on the 10th and it still says pending. Any of you have a problem with shipping lately?
I want my stuff

 

[Isis]

WTH?? That's a long time! Call them up and find out what's going on.
That has happed to me too though, it's annoying, but sometimes it's just because they're slow on updating and the items have already shipped.

 

[mrstucker]

I called because I had the same prob - they cancelled my order because they hadn't received any of the paints

Looks like we might not get any at all here in Canada *sigh*.

 

[Isis]

Aw thats rough, I'm sorry to hear it. For being based in Canada MAC seems to be giving you all the short end of the stick.

 

[Eye<3Colour]

i ordered on friday, and its still pending. i also paid for second day ship too. guess i need call..

 

[PrettyKitty]

Quote:

Originally Posted by mrstucker I called because I had the same prob - they cancelled my order because they hadn't received any of the paints Looks like we might not get any at all here in Canada *sigh*.

I got my Paint set at the Pro Store and I'm in Canada, so yes we still have them here.

 

[rcastel10]

I ordered on the 10 also and my stuff was sent the 12. I don't know why yours is still pending.

 

[Eye<3Colour]

just called and my order was sent out today, even tho the website says still pending...

 

[toofaced]

I had the same problem today.....

Called CS , & they fixed it, waived the s/h, and are sending me a coupon for free s/h with my next order.

 

[stella.]

Quote:

Originally Posted by FairladyZ Aw thats rough, I'm sorry to hear it. For being based in Canada MAC seems to be giving you all the short end of the stick.

I don't think it's in Canada anymore. I live in the US and my box was shipped from Maryland, but it may be different if you live in Canada. When I last ordered, it said "pending" until a few hours before it arrived.

 

[Isis]

Quote:

Originally Posted by stella. When I last ordered, it said "pending" until a few hours before it arrived.

I said something similar to that in my first post here

Like I said, it's happened to me too with other online companies, like Guess.

 

[mjalomo]

Did you check at "My Account" at the MAC website? There is a tracking number that tells you what shipped & where it is. I e-mailed MAC the day I received the backorder notice and was told it was a gitch. Sure enough, once the tracking number showed up, the paints were listed. I'm still waiting though since they also shipped from Maryland.

 

[succubus]

Quote:

Originally Posted by stella. I don't think it's in Canada anymore. I live in the US and my box was shipped from Maryland, but it may be different if you live in Canada. When I last ordered, it said "pending" until a few hours before it arrived.

I live in Alberta and order a lot off stuff from the website, but mine all comes from Ontario. So yeah, it's still based in Canada.

 

[pale blue]

Oooh I ordered Friday and just checked my status and it went from Pending to Shipped (being delivered today)

MAC is VERY slow to update the Order Status. I usually get the shipping email after it's been delivered.

 

[MAC_addict_77]

I hope I get mine soon

 

[user3]

Did you try calling MAC? Also check you emails. Once there was a problem with my card and I had to call CS to give them the correct #.

 

[sigwing]

I ordered stuff on the 10th, too, got a shipping notice dated the 12th, and when I checked the tracking # on the MAC site under my account, it says it will arrive by UPS tomorrow, the 16th. It's never been wrong.

Have you checked the tracking info under your account?

 

[MAC_addict_77]

They finally updated my account. It should be here Thursday. I can't wait, I will use it all for the weekend

 

[liquidsirenhoney]

i ordered on friday and it didn't clear till tuesday....i got second day shipping too, it seems to take forever....regular shipping last time around took over a week...

 

[Kittie]

I ordered mine on the 10th and got it on the 15th.

Odd! I guess it's all the computer glitches and whatnot that they've been having. Probably a ton of people ordering, too.

Heh