Wontpayretail23
Well-known member
I e-mailed MAC over 5 days ago about how my new Dame in a Dress Lipgelee is leaking at the top already. No response. Think it's because of the holidays or should I just call the customer service number?
No Response from MAC...
- Thread starter Wontpayretail23
- Start date
jasper17
Well-known member
Quote:
I'd say give it a few more days since things are taking longer with the holidays.
| Originally Posted by Wontpayretail23 I e-mailed MAC over 5 days ago about how my new Dame in a Dress Lipgelee is leaking at the top already. No response. Think it's because of the holidays or should I just call the customer service number? |
I'd say give it a few more days since things are taking longer with the holidays.
Latexxx
Active member
I'd give it a few more days, too. I emailed them about a problem I was having with Peacocky, specifically that it was described as purple on the website, but when I got it, it was bright blue. They took awhile (at least a week and a half, I think), to get back to me, but when they did, they apologized and offered to send me an equal-valued item of my choice. Good luck
shopgirl151
Well-known member
Did you provide your address when you filled out the form? I did that once when I had a problem, and I never heard back from them. I was ready to swear off MAC entirely, because it had been over a month, and then one day, a replacement item plus some other freebies showed up in the mail with a personal letter apologizing for my complaint.
You never know how they are going to respond, but I would say give them some more time.
You never know how they are going to respond, but I would say give them some more time.
bluegrassbabe
Well-known member
I emailed them a few day after WTL was released with a problem, and still haven't heard back.
marshmallowfluffy
Well-known member
Can I offer a suggestion? If your lipgelee isn't broken at the top this should help.
Hold the tube with the applicator pointing up and let the air bubble in it rise to the top.
Squeeze the air out until product starts coming out of the applicator.
Hold the tube there, do notrelease and let any more air into it, and place the cap on tightly.
Getting the air out sometimes stops the seepage of product.
It is also important to make sure the cap is wiped clean and there is no gelee in the cap or on the threads of the tube...it will seal more tightly.
This works with clear lipglass, too.
HTH
MMF~
Hold the tube with the applicator pointing up and let the air bubble in it rise to the top.
Squeeze the air out until product starts coming out of the applicator.
Hold the tube there, do notrelease and let any more air into it, and place the cap on tightly.
Getting the air out sometimes stops the seepage of product.
It is also important to make sure the cap is wiped clean and there is no gelee in the cap or on the threads of the tube...it will seal more tightly.
This works with clear lipglass, too.
HTH
MMF~
fireatwill
Well-known member
Again. Dont expect an answer right away. My sister works at Burberry and her customer assistance people dont even go back till next week.
samtaro
Well-known member
Hi,
Well, for starters, they're getting back to other people: http://www.livejournal.com/community...757#t156090757
So I have every right to be concerned. The MAC people are back, and I emailed them a week ago...this girl emailed saturday and got a responce right away.
Well, for starters, they're getting back to other people: http://www.livejournal.com/community...757#t156090757
So I have every right to be concerned. The MAC people are back, and I emailed them a week ago...this girl emailed saturday and got a responce right away.
iheartjuppy
Well-known member
Mac
I'd write them again - I wrote to them the other day and they wrote back within a few hours.
I'd write them again - I wrote to them the other day and they wrote back within a few hours.
Isis
Well-known member
Quote:
wow a week ago??? I just email mac pro again yesterday and got a response today.
Email them again! or try to get a live chat.
| Originally Posted by samtaro So I have every right to be concerned. The MAC people are back, and I emailed them a week ago...this girl emailed saturday and got a responce right away. |
wow a week ago??? I just email mac pro again yesterday and got a response today.
Email them again! or try to get a live chat.
samtaro
Well-known member
Quote:
Yep, more than a week ago. I emailed them again. The livechat girl said she couldn't help, but gave me the number for corporate consumer communications, so if they don't get back to me I'll call there.
I feel almost discriminated against. I had a huge problem with an order before Christmas (two items were missing, the re-ship never got to me, they made me a bunch of promises that didn't get kept), so I feel like their ignoring me now. And I'm not very happy about it! Both Lipgelles that burst on me were darn near new!!!
| Originally Posted by FairladyZ wow a week ago??? I just email mac pro again yesterday and got a response today. Email them again! or try to get a live chat. |
Yep, more than a week ago. I emailed them again. The livechat girl said she couldn't help, but gave me the number for corporate consumer communications, so if they don't get back to me I'll call there.
I feel almost discriminated against. I had a huge problem with an order before Christmas (two items were missing, the re-ship never got to me, they made me a bunch of promises that didn't get kept), so I feel like their ignoring me now. And I'm not very happy about it! Both Lipgelles that burst on me were darn near new!!!
Isis
Well-known member
That's unbelieveable. I don't blame you either for feeling mistreated, since that certainlly is no way to treat a customer.
Call them anyway, don't wait any longer for a response. This shouldn't have been drug out like it has been. And make sure you tell them about that re-ship issue too.
Call them anyway, don't wait any longer for a response. This shouldn't have been drug out like it has been. And make sure you tell them about that re-ship issue too.
