Tinkee-Belle
Well-known member
Ok.... so I live in Canada (Vancouver) and do most of my shopping over the border. A few weeks ago me and a friend ventured down to Seattle, as I was hoping to get a new Juicy bag. I had one in mind but everywhere we went seemed to be sold out of them. At one of the Nordstroms I asked the girl if they had the daydreamer in the plaid print (they had smaller bags like this) but they were sold out. But she said she could call another store and have one shipped, if I paid for it now. She was able to find one from another state. (There was only 9 left in the system!) I was super excited so I paid for it and she asked me if I wanted to have it shipped up to Canada or if I would wanna come pick it up. I was going to have it shipped but she said it would be faster if i came back next weekend, because it would be here in about 3 days. She said she would call me as soon as it got here. All in all she was really nice and SUPER helpful.
Anyways a week goes by and no phone call..... So I call Nordstrom and they said they havent recieved my bag yet. So I say no biggy and wait another week. They still havent called so I called back, and they say my bag is in the system but cant find it! I talked to the manager and she said she will definatly order me another one if she cant find it and she will call me back tomorrow. So ANOTHER week goes by with no call... now I am getting angry because I took this monday off work to go down and get it. So yesterday morning I call and they still cant find my bag, but the girl who originally sold me the bag was going to be in that afternoon. So the girl finally calls me back and says my bag is GONE. It got shipped to the store... but someone from within the store must have taken it! I asked if she had ordered another one and her answer was "No, Nordstrom doesnt carry that bag anymore, we cant get you another one sorry." When last week they said they were ordering one! So now I am going down there tomorrow (me and my mom took the day off anyways... might as well..) to speak with the manager. She said she will give me another Daydreamer for the same price but I wanted the plaid one. I think Nordstrom was completely unproffesional handling this. What should I do?? I dont really want them to get away with this but I cant stick up for myself very well at all.
And I REALLY wanted that bag and now there is no way of getting it
Anyways a week goes by and no phone call..... So I call Nordstrom and they said they havent recieved my bag yet. So I say no biggy and wait another week. They still havent called so I called back, and they say my bag is in the system but cant find it! I talked to the manager and she said she will definatly order me another one if she cant find it and she will call me back tomorrow. So ANOTHER week goes by with no call... now I am getting angry because I took this monday off work to go down and get it. So yesterday morning I call and they still cant find my bag, but the girl who originally sold me the bag was going to be in that afternoon. So the girl finally calls me back and says my bag is GONE. It got shipped to the store... but someone from within the store must have taken it! I asked if she had ordered another one and her answer was "No, Nordstrom doesnt carry that bag anymore, we cant get you another one sorry." When last week they said they were ordering one! So now I am going down there tomorrow (me and my mom took the day off anyways... might as well..) to speak with the manager. She said she will give me another Daydreamer for the same price but I wanted the plaid one. I think Nordstrom was completely unproffesional handling this. What should I do?? I dont really want them to get away with this but I cant stick up for myself very well at all.
