Not the right item

[Lyd08]

I ordered a few things from the UK website and instead of receiving a certain eyeshadow.. I got a lipstick! (which I think would look terrible on me)
I've emailed them - but I'm not sure where to go from here.
I'm all new to this! Any advice would be great.
Thanks

 

[hb21]

I find they sometimes take a few days to reply to emails. Perhaps try phoning the customer service number on the top of the paperwork that came with the order? I did that when they didn't send all of my order and they were really helpful.

 

[Lyd08]

Ohh thanks, I'll try that.
Did you get your stuff?

 

[hb21]

No because the blusher had sold out although it wasn't saying that on the site when I ordered it and it obviously let me order! But they did refund me. To be honest, I think the website can be a bit useless like that, for moonbathe they've got all of the swatches the wrong way round. I hope you get it all sorted out though! I just received an order from them and everything was right this time