Pissed off at Ulta
- Thread starter astronaut
- Start date
DontFeedtheZebr
Member
That's deplorable. First of all, despite it being right there in writing, she had no reason to cop that attitude with you, as Ulta’s mission statement is to please the customer, whether he or she is justified (I know this as I USED to work there, but alas, they must have a condition called ‘bitchy-manageritis’, as mine was a total c*nt and I quit to purse a career in my collegiate field).
I would call the 1-800 number listed on the site, and if you ask to speak to someone about your experience. They’re really good about getting back to you and actually try to rectify any of their staff’s behavior. It also helps if you have a name of this woman so they can take disciplinary action against her.
I hope that helps and good luck on your quest to get it rectified (and don’t be afraid to tell them you’re willing to shop elsewhere and pass this incident along to other potential customers...)
Best of luck.
I would call the 1-800 number listed on the site, and if you ask to speak to someone about your experience. They’re really good about getting back to you and actually try to rectify any of their staff’s behavior. It also helps if you have a name of this woman so they can take disciplinary action against her.
I hope that helps and good luck on your quest to get it rectified (and don’t be afraid to tell them you’re willing to shop elsewhere and pass this incident along to other potential customers...)
Best of luck.
iluffyew769769
Well-known member
That sucks. I agree try calling their corporate headquarters They should do something to make you happy. It was a $119 iron not a $5 E/S or anything like that...
jennifer.
Well-known member
what dumb ass can't understand and accept the policy especially when it's printed all over rolls of their own receipt paper?? i'd be super pissed too!
although it's not related merchandise wise, i actually did a return today at michael's and their receipts state the same thing. and what i purchased was done so back in jan. of this year and i got store credit no problem.
girl at ulta sounds brilliant.
although it's not related merchandise wise, i actually did a return today at michael's and their receipts state the same thing. and what i purchased was done so back in jan. of this year and i got store credit no problem.
girl at ulta sounds brilliant.
HeavenLeiBlu
Well-known member
Quote:
I'm not trying to come at you personally, iluffyew, but I wouldn't give a damn what the value is... it's my money and company policy is company policy! I don't care if I spent 99 cents in that bitch, it's the employee's duty to follow published policy whether they like it or not. And wouldn't it have been easier to just do the exchange or issue the store credit instead of quibbling with Astronaut?
Astronaut, I do find it a bit odd that you waited so long, but that doesn't negate your feelings on how you were treated, esp when that manager was in the wrong. If it is somehow true about the 90 day thing, it seems like she should have been able to direct you to that policy somewhere in the store.
Originally Posted by iluffyew769769
That sucks. I agree try calling their corporate headquarters They should do something to make you happy. It was a $119 iron not a $5 E/S or anything like that... |
I'm not trying to come at you personally, iluffyew, but I wouldn't give a damn what the value is... it's my money and company policy is company policy! I don't care if I spent 99 cents in that bitch, it's the employee's duty to follow published policy whether they like it or not. And wouldn't it have been easier to just do the exchange or issue the store credit instead of quibbling with Astronaut?
Astronaut, I do find it a bit odd that you waited so long, but that doesn't negate your feelings on how you were treated, esp when that manager was in the wrong. If it is somehow true about the 90 day thing, it seems like she should have been able to direct you to that policy somewhere in the store.
KikiB
Well-known member
ULTA is notoriously bad in some cases. I don't want to make a sweeping generalization but there was a case in which a friend of mine was accused of stealing even though she didn't, by the jacket she was wearing!
But yes, I am a big fan of people speaking up about their experiences-positive and negative. It got to the point in our company where we had to have a meeting all about the customer experience. Also if you get complaints, you have to have an all-store meeting to discuss that and find ways to remedy the problems. It is a valuable tool for us though. Also if you feel you get great customer service ANYWHERE, email or call the corporate for that company. Too many people just focus on the bad, but they want to hear the good too.
But yes, I am a big fan of people speaking up about their experiences-positive and negative. It got to the point in our company where we had to have a meeting all about the customer experience. Also if you get complaints, you have to have an all-store meeting to discuss that and find ways to remedy the problems. It is a valuable tool for us though. Also if you feel you get great customer service ANYWHERE, email or call the corporate for that company. Too many people just focus on the bad, but they want to hear the good too.
Sexya(TM)?Princess
Well-known member
yea def dont give up on this. i bet she didnt even call the reg. manager.
either way complain about the manager that helped u. she sounds rude.
she wouldve told u the 90 days thing b4 she even left to make the call if thats their policy. why would she waste her time asking a question she alreadys knows the answer to.
either way complain about the manager that helped u. she sounds rude.
she wouldve told u the 90 days thing b4 she even left to make the call if thats their policy. why would she waste her time asking a question she alreadys knows the answer to.
astronaut
Well-known member
Quote:
The reason why I waited so long was because I didn't have reason to use it yet. I had just gotten a perm, and found a youtube video of a girl teaching how to curl hair with a flat iron. It looked great and it only took her 10 minutes to do her whole head! I had never known that could be done before as it used to take me at least an hour to curl my hair with a traditional curling iron and it didn't even look good. That's why I opted to get a perm in the first place. I liked curly, wavy hair, but couldn't spend that long to achieve it every time.
So when I learned about it, I immediately went out to get a flat iron to try it out. I wasn't happy with my perm as it took so long, was stinky, expensive, didn't look as nice as I hoped, and really damaged my hair. I was thinking, "OMG, I could have done that this whole time and I wouldn't have had to deal with this perm?! Got to try it NOW!" It took 10 minutes to style my hair with the perm anyway. I jumped straight to an expensive one because after my perm wore off, I planned to use it daily.
I wanted to see if I could really do it myself. I tried it once when I got home (flattened my hair with it, and tried curling it again) and it really did work. So I put it away, since what's the point of curling my hair when it was already curly from the perm?
And now I'm using it and realized it's not as efficient as it can be for curling.
| Originally Posted by HeavenLeiBlu
Astronaut, I do find it a bit odd that you waited so long, but that doesn't negate your feelings on how you were treated, esp when that manager was in the wrong. If it is somehow true about the 90 day thing, it seems like she should have been able to direct you to that policy somewhere in the store. |
The reason why I waited so long was because I didn't have reason to use it yet. I had just gotten a perm, and found a youtube video of a girl teaching how to curl hair with a flat iron. It looked great and it only took her 10 minutes to do her whole head! I had never known that could be done before as it used to take me at least an hour to curl my hair with a traditional curling iron and it didn't even look good. That's why I opted to get a perm in the first place. I liked curly, wavy hair, but couldn't spend that long to achieve it every time.
So when I learned about it, I immediately went out to get a flat iron to try it out. I wasn't happy with my perm as it took so long, was stinky, expensive, didn't look as nice as I hoped, and really damaged my hair. I was thinking, "OMG, I could have done that this whole time and I wouldn't have had to deal with this perm?! Got to try it NOW!" It took 10 minutes to style my hair with the perm anyway. I jumped straight to an expensive one because after my perm wore off, I planned to use it daily.
I wanted to see if I could really do it myself. I tried it once when I got home (flattened my hair with it, and tried curling it again) and it really did work. So I put it away, since what's the point of curling my hair when it was already curly from the perm?
And now I'm using it and realized it's not as efficient as it can be for curling.
deven.marie
Well-known member
I work at ulta and people come in all the time with returns after the 60-day period, and the managers usually give them store credit with no problem. sorry this happened to you, it shouldnt have, i guess that manager was just being bitchy.. (mine can be too) she should've just given you store credit regardless.
but dont hate on ulta! we are nice people, i promise!!
just not the managers
unfortunately they're the ones who handle returns.
but dont hate on ulta! we are nice people, i promise!!
just not the managers
eastsidesunset
Well-known member
Just call corporate. No matter what has happened in the store in the past, corporate has always set the situation straight for me. Seriously, they went so far as to email a copy of a lost receipt to the store of my choice so I could do a return on a big ticket item (I never got the receipt when I made the purchase, but it was the christmas season and I was just thankful to get out of the store, lol). Inform them of what happened (give names if you can) and ask them to suggest another store for you to do the return at.
By the way, next time someone pulls that shizz, just walk away, get the item you want to exchange for, and ask her to just do the exchange for you instead of bothering with returns/store credit. I worked retail, and a lot of times, when someone would argue over giving a customer a return or store credit, it was because there were so many steps involved in doing it they didn't want to (read: were too lazy too).
By the way, next time someone pulls that shizz, just walk away, get the item you want to exchange for, and ask her to just do the exchange for you instead of bothering with returns/store credit. I worked retail, and a lot of times, when someone would argue over giving a customer a return or store credit, it was because there were so many steps involved in doing it they didn't want to (read: were too lazy too).
Obreathemykiss
Well-known member
I'd call corporate. Currently, I work for a company with a very popular product and people call corporate for everything!!! I get these calls and letters...Sometimes it's complaints with agents/customer service, sometimes policy, etc. 9/10 if the person is reasonable and has a good attitude, we help them with what they need to resolve their issue. More than likely they'll let you exchange the product with no problem. And screw that chick's attitude! I would have just let you do it if it were me!
stacylynne
Well-known member
Call corporate. They will take care of it for you.
Good luck
Good luck
astronaut
Well-known member
Quote:
I actually did have the product I wanted to exchange there! I myself just wanted an exchange and not a store credit since the two items were the exact same price. There were two hot pink boxes standing on the counter, one was mine, the other was what I wanted. The only time I brought up "store credit" was because that's what was stated on the receipt since the receipt didn't mention anything about exchanges.
| Originally Posted by eastsidesunset
By the way, next time someone pulls that shizz, just walk away, get the item you want to exchange for, and ask her to just do the exchange for you instead of bothering with returns/store credit. I worked retail, and a lot of times, when someone would argue over giving a customer a return or store credit, it was because there were so many steps involved in doing it they didn't want to (read: were too lazy too). |
I actually did have the product I wanted to exchange there! I myself just wanted an exchange and not a store credit since the two items were the exact same price. There were two hot pink boxes standing on the counter, one was mine, the other was what I wanted. The only time I brought up "store credit" was because that's what was stated on the receipt since the receipt didn't mention anything about exchanges.
Hilly
Well-known member
I've had shitty customer service from Ulta as well. I went to get my bangs trimmed (never been there for hair before...ever!) and if you were in the ulta club or whatever it is, you get like a percent off a hair cut. THey said I was lying and had been there before and refused to give me the discount for a measly $3!!! It caused such a scene in the store with a huge line of people. It was so embarrasing and the cut was terrible. I called cust service, they did shit. I called the store, the did shit. Eff Ulta! Worst customer service ever!!!!!
MxAxC-_ATTACK
Well-known member
I just went to Ulta this morning and the guy "colormatched" me and put on some SUPER THICK foundation... which I said I DID NOT WANT I said I wanted a Light powder that was easy for on the go.. something Fast to do when I am in a hurry or touchups during the day..
I could see the Brush strokes on my face when he was done and I looked like a plastic Manikin.
I could see the Brush strokes on my face when he was done and I looked like a plastic Manikin.
astronaut
Well-known member
Quote:
I'm waiting to be connected to a Rep with Ulta right now. It's taking a damn long time. I'm afraid they probably won't do anything. Ulta is a place that doesn't really pride itself when it comes to service.
| Originally Posted by Hilly
I've had shitty customer service from Ulta as well. I went to get my bangs trimmed (never been there for hair before...ever!) and if you were in the ulta club or whatever it is, you get like a percent off a hair cut. THey said I was lying and had been there before and refused to give me the discount for a measly $3!!! It caused such a scene in the store with a huge line of people. It was so embarrasing and the cut was terrible. I called cust service, they did shit. I called the store, the did shit. Eff Ulta! Worst customer service ever!!!!! |
I'm waiting to be connected to a Rep with Ulta right now. It's taking a damn long time. I'm afraid they probably won't do anything. Ulta is a place that doesn't really pride itself when it comes to service.
astronaut
Well-known member
Quote:
You're talking about Ulta CS right? LOL. We'll see how it goes with me.
| Originally Posted by eastsidesunset
Just call corporate. No matter what has happened in the store in the past, corporate has always set the situation straight for me. Seriously, they went so far as to email a copy of a lost receipt to the store of my choice so I could do a return on a big ticket item (I never got the receipt when I made the purchase, but it was the christmas season and I was just thankful to get out of the store, lol). Inform them of what happened (give names if you can) and ask them to suggest another store for you to do the return at. |
You're talking about Ulta CS right? LOL. We'll see how it goes with me.
purrtykitty
Well-known member
I really despise going into Ulta. One just opened here a few months ago. The first time I went in I swear I was practically in the back of the store before anyone even said "Hello" to me...and I'd wandered throughout the entire front of the store, mind you...a good 20 minutes before I was even recognized!! Now I pretty much refuse to even go in there. I'd much rather go to Beauty Brands which is a heck of a lot further away.
astronaut
Well-known member
So I was on hold for 95 minutes waiting for a CS rep.
http://img225.imageshack.us/img225/5174/photo34fv5.jpg
See that? It says 92:02
But anyway, I was finally connected. The CS rep was actually really helpful and sympathetic to my situation. I made sure to say I had the receipt, I bought it in February, about why I didn't start using it until recently (perm), and that I just wanted an exchange. I also mentioned that I bought it at another store and she said that it wouldn't have mattered. She sounded sort of angry at my experience. She told me that the exchange should have been made and the only time they could have refused it is if I abused the iron by banging it or whatever and not using it for it's intended use. Which in my case it was not as everything was in the box, unfilled register cards, used only a total of 3 times. She asked me if I dealt with a manager or SA and I told her that I believe the woman was a manager since she decided to take it up to the regional manager. She told me, "See if it was an SA, I would honestly have to tell you that a lot of times, most of them don't know what they're talking about". But, it was a manager (I strongly believe). So she tells me she'll put me on hold or call me back and I told her to just do whatever's easiest for her. So she gets me number, and calls me back fairly quickly. During that break, she called the store, and said that they said "OOhhh we know our policy, we would have done the exchange for her". And she also told me that the store manager was there right now and would notify the other managers about a girl wanting to exchange a hot pink t3 iron.
So I also mentioned to her when she called me back, because I forgot since I was laying there waiting for 95 minutes..., that the woman also gave me an attitude and talked to me as if I were a delinquent. I also mentioned the 90 day crap that she pulled out of her butt and said that I'm not one to argue with a policy if it's stated in black and white on the receipt but I see nothing about 90 day anything and the CS rep agreed with me. I told her that she could have made it up for all I know and she told me "She did. We don't have anything in our policy about 90 days".
She advised me to report her once I go back to Ulta to the manager in charge, unless she happens to be the manager, and if so, to get her name and call CS back.
Also, she said that if they don't do the exchange, to call CS directly from the store.
So I will be back to Ulta later on today.
http://img225.imageshack.us/img225/5174/photo34fv5.jpg
See that? It says 92:02
But anyway, I was finally connected. The CS rep was actually really helpful and sympathetic to my situation. I made sure to say I had the receipt, I bought it in February, about why I didn't start using it until recently (perm), and that I just wanted an exchange. I also mentioned that I bought it at another store and she said that it wouldn't have mattered. She sounded sort of angry at my experience. She told me that the exchange should have been made and the only time they could have refused it is if I abused the iron by banging it or whatever and not using it for it's intended use. Which in my case it was not as everything was in the box, unfilled register cards, used only a total of 3 times. She asked me if I dealt with a manager or SA and I told her that I believe the woman was a manager since she decided to take it up to the regional manager. She told me, "See if it was an SA, I would honestly have to tell you that a lot of times, most of them don't know what they're talking about". But, it was a manager (I strongly believe). So she tells me she'll put me on hold or call me back and I told her to just do whatever's easiest for her. So she gets me number, and calls me back fairly quickly. During that break, she called the store, and said that they said "OOhhh we know our policy, we would have done the exchange for her". And she also told me that the store manager was there right now and would notify the other managers about a girl wanting to exchange a hot pink t3 iron.
So I also mentioned to her when she called me back, because I forgot since I was laying there waiting for 95 minutes..., that the woman also gave me an attitude and talked to me as if I were a delinquent. I also mentioned the 90 day crap that she pulled out of her butt and said that I'm not one to argue with a policy if it's stated in black and white on the receipt but I see nothing about 90 day anything and the CS rep agreed with me. I told her that she could have made it up for all I know and she told me "She did. We don't have anything in our policy about 90 days".
She advised me to report her once I go back to Ulta to the manager in charge, unless she happens to be the manager, and if so, to get her name and call CS back.
Also, she said that if they don't do the exchange, to call CS directly from the store.
So I will be back to Ulta later on today.
astronaut
Well-known member
OMG you guys! So I just got a voicemail message from the witch from Ulta. It was received BEFORE the CS rep called them. I guess she's working there right now. I should go over there and tell her she straight up lied to me about the 90 day rainbow policy. But anyway, she left a voicemail saying "Hi, this is Tonya from Ulta and I just talked with the bla bla bla bla bla and we can't do the exchange for you. It's been too long. SORRY!" The "sorry" was in a tone kind of like "tah tah loser!". She didn't know at the time that I was going to have the last laugh! I was so excited to get the voicemail and I was going to save it to play to the CS Rep or someone and I had to press 5. I FREAKING ACCIDENTALLY PRESSED 7!!!!!!!!!!!! "Message Deleted" ARGGGHGHGHDHKLDJFLSJLKFDJSFKJKL#%$#$#$%$#%#$! Just my luck!
I hate myself so much.
I even searched to see if I could revive the message, but it's gone to heaven. I learned that what I could have done was wait, DO NOT END THE CALL, go back to the main menu, listen to my messages again and it would show up and I'd have to save it. It's good to know for the future, but in my case, I can't get that very one important message.
I hate myself so much.
I even searched to see if I could revive the message, but it's gone to heaven. I learned that what I could have done was wait, DO NOT END THE CALL, go back to the main menu, listen to my messages again and it would show up and I'd have to save it. It's good to know for the future, but in my case, I can't get that very one important message.
