Returning question!

[user2]

After I sent one of the Tailormade palettes to a friend she noticed that one part of the grey shade cracked and spread itself all over the other ones!

Can I just return it at my counter and get a new one in exchange? The problem is that I lost the receipt! I searched everywhere for it, I even searched in my trashcan!!

 

[mspixieears]

Woah, that sucks. I'd definitely give it a shot, especially if the staff recognise your face. I assume you don't always try to return things, so you'd think they would want to help. I really hope they offer a replacement, it's not as if it even got used before it broke.

 

[Hikaru-chan]

If you don't have any luck at the counter call MAC Consumer Comunications as they will usually do something if your not happy.