I've only ordered from MAC once online. I just didn't want to drive the 12 miles to the nearest store, my one moment of laziness! Plus when I get in a store I go crazy...
I'm about 3 minutes from the nearest counter, and I hate it. Worse customer service ever... I don't know if it's because I go there and instantly know what I want and they don't like it... or what. Plus they never have what I am after. I'm 10 minutes from the nearest CCO, which I just discovered! And 20 minutes from a full store, where I've always had a good experience. And 1.5 hours by bus from the NYC Pro store... so luckily I have a lot around me so I usually get out to the stores.
Sephora is what I am bad with... one is 3 minutes from me, but I order online more than go into the store. I like all the free samples you get when you order online
But, to my defense, I reuse all the boxes and packing materials when I send packages to others