Sigma Brushes

[batgirl0711]

Thats why I submitted pictures of my brush to them so they could see that I wasn't lying about what happened. I just think overall its a waste of time and money to get a few dollars back. I am so over sigma, I hope the change their ways for future customers but honestly I wont ever buy from them again. I am only using the brushes now because I bought them and don't want to waste more of my money (and now more brushes are shedding when I apply anything).

 

[malaviKat]

Quote:

Originally Posted by batgirl0711 Thats why I submitted pictures of my brush to them so they could see that I wasn't lying about what happened. I just think overall its a waste of time and money to get a few dollars back. I am so over sigma, I hope the change their ways for future customers but honestly I wont ever buy from them again. I am only using the brushes now because I bought them and don't want to waste more of my money (and now more brushes are shedding when I apply anything).

Has the shedding been that bad? Maybe it's because they're handmade (as they claim) and not a mechanized process. Perhaps that's why the quality has been so varied. I haven't had any shedding with mine. In fact, the only shedding (which has been minimal) in my experience has been of my MAC face brushes (#187, 109, 182 etc.)

It's really unfortunate that they've been so terrible for you but I understand where you're coming from. I would have been very frustrated and upset if my experience had been similar.

 

[Ggxox]

I don't like the fact that the numberings and descriptions are copied from MAC either. They seem too good to be true at the price? I don't know, maybe I am cynical, haha. Every single guru on youtube seems to be giving them away with a contest lately.

xoxo

 

[batgirl0711]

Quote:

Originally Posted by malaviKat Has the shedding been that bad? Maybe it's because they're handmade (as they claim) and not a mechanized process. Perhaps that's why the quality has been so varied. I haven't had any shedding with mine. In fact, the only shedding (which has been minimal) in my experience has been of my MAC face brushes (#187, 109, 182 etc.) It's really unfortunate that they've been so terrible for you but I understand where you're coming from. I would have been very frustrated and upset if my experience had been similar.

the shedding gets worse as the days go one. for the first week or so mine didnt shed at all and now my 150 is just going bananas. I stopped using it because its a pain to try and get all the little bristles off my face. My 187 doesnt shed though and thats what I use a lot.

 

[batgirl0711]

Interesting turn of events, so today I go to my post office box to get my mail and I have a package from Sigma. Aww they sent me a replacement SS224 without my knowledge or consent. And guess what else, this brush is also defective

I opened it up and pulled the brush out and let out a gasp and the mail man thought something bad happened and I showed him the brush and he thought it was a joke. Seriously who sends out a defective brush to replace a defective one, only sigma would! There are about 10-15 bristles that are so bent its sad.

I sent them an email thanking them for sending me another one of their so called high quality brushes. I really hope they stop wasting my time

 

[KIT]

So glad i read these comments. i was going to buy my sister the set, but seems like the cons weigh out the pro's in this case. Not worth taking a chance. Like they say, " You get what u paid for".

 

[nichollecaren]

Quote:

Originally Posted by batgirl0711 Interesting turn of events, so today I go to my post office box to get my mail and I have a package from Sigma. Aww they sent me a replacement SS224 without my knowledge or consent. And guess what else, this brush is also defective I opened it up and pulled the brush out and let out a gasp and the mail man thought something bad happened and I showed him the brush and he thought it was a joke. Seriously who sends out a defective brush to replace a defective one, only sigma would! There are about 10-15 bristles that are so bent its sad. I sent them an email thanking them for sending me another one of their so called high quality brushes. I really hope they stop wasting my time

Unless I misunderstood your post, it doesnt seem that the brush is "defective", it sounds like it had a rough trip in the mail...nothing that a wash and reshape shouldnt fix.

I'm sorry, that pic was very blurry.

I think its awesome they sent u a second brush without even telling u about it. I don't know, maybe I am biased because my experience with them has been so off the chain. I own a few of their brushes and they are my favorites by far, and the quality far exceeds what I paid for them...it seems to me you have already decided that sigma is crap, and nothing they do after that point will ever change your mind. I understand disappointment, but if they have replaced your brush without question and the only thing wrong with it is a few bent hairs...I would accept that their CS is trying to make up for where they messed up, and at least give them some credit for that. It would probably been easier (and cheaper) for them to refund your money. I think the sending of a second brush was an attempt at achieving your satisfaction.

Thanks for telling us that though. I was getting wary when I realized that they have quality control issues. But now that I know they will replace brushes without question, I will buy that travel kit i've been eyeing.

 

[batgirl0711]

Its because I keep complaining to them. It has taken me over 20 emails to them to get them to send me something and frankly I have received MANY brushes from them and none were like this. I did wash it and its not fixed and I tried drying it in a brush guard and still its bent. It IS defective. This company is a waste of money!!!

Sorry this picture is blurry, I have a shaky hand since i had surgery on it to repair a torn ligament.


Frankly I did not consent to them sending me anything, and I really do not like the way they are handling this. I should have been notified of what they did.

 

[Ode to Joy]

Well, I understand batgirl's disappointment because it's their responsability to pack their brushes safely. I mean if I swap something on MUA I do my best to pack the items so they won't get damaged and that's a simple thing to do...

 

[malaviKat]

Quote:

Originally Posted by batgirl0711 Interesting turn of events, so today I go to my post office box to get my mail and I have a package from Sigma. Aww they sent me a replacement SS224 without my knowledge or consent. And guess what else, this brush is also defective I opened it up and pulled the brush out and let out a gasp and the mail man thought something bad happened and I showed him the brush and he thought it was a joke. Seriously who sends out a defective brush to replace a defective one, only sigma would! There are about 10-15 bristles that are so bent its sad. I sent them an email thanking them for sending me another one of their so called high quality brushes. I really hope they stop wasting my time

I have found that the brush guards Sigma places on their brushes to "protect" them during shipping can snag on one or two (or a few) hairs in the process, resulting in bent hairs upon arrival. I store many of my brushes in their guards and even being as careful as I am, this sort of thing can happen. enKore has also remarked that the brush guards which come standard with his brushes result in static-laden bristles (and that brushes should be washed to remove static before use).

I suppose it is possible that your bristles remain completely bent even after washing/drying but my MAC 224 has bristles that do that and it hasn't compromised the performance of the brush.

I am sorry to hear about your shedding issue though. That truly does suck and I can understand why that might damage consumer confidence. I have two SS150s (one I bought before just to see if I liked Sigma, and one I got in the 12 piece). Neither of them shed, though admittedly I only use the first one on a regular basis. I have never used my SS187 though so I can't comment on that. Heck... I don't even use my MAC187. (Would someone PLEASE explain why this brush is the greatest thing since sliced bread?)

LOL

 

[mynameisanna]

the same thing happened with some of the brushes i got and the brush guards. they were bent and it took a couple of washes to get them straight when drying..
all in all though they seem like pretty good brushes especially if you're just starting out. i don't really think they're that comparable to MAC brushes though..

 

[franken_stein]

Just last week I got the black travel kit from Sigma. I'm actually quite happy with it! I decided to get it because I have very few good quality brushes right now and I thought having that kit would cover a bunch of the basics, and it was cheaper than the full set. (Though, in retrospect... the full set without the brush roll isn't that much more expensive than the travel. Eh, oh well.)

I read a lot of reviews (including the ones right here!) and watched a BUNCH of videos about these before deciding to go for it. It's weird, so many people seem to have such varying experiences - bad smell, no mention of the smell, shedding or not... That was odd to me.

I guess I'm one of the ones who got lucky. I washed all brushes and didn't get much shedding at all. I've now used them several times and spot cleaned them with no shedding or dye running out. Also, the travel case did have a bit of a leathery smell which also got on the brushes, but... to me it really wasn't that strong or that bad.

Sadly people seem to be having different experiences, as I said. My personal take would be to invest in a set if you need the basics like me, since they're good quality and cheaper than MAC.

 

[numpylicious]

I really wanna have a play with these brushes and see if they're as good as everyone says for myself!

But what with living in the UK postage will be quite expensive

 

[nichollecaren]

A few ppl on here have them on sale for less...check out the clearance bin. You MUST try the SS150 brush.

 

[Shypo]

I'm going to take the plunge on the pink travel kit and one of the SS224s. I'm not that concerned about what they call them - I'm more interested in the brush performance and durability.

If I have any issues at all I'll post them here.

 

[batgirl0711]

I have been using those brush guards that EnKore Recommends because they are way better than the ones sigma sends.

I really wish the quality was better, but you get what you pay for

I got the MAC travel set from the Graphic Gardens collection and honestly all the brushes in that set are way better than the sigma ones in their full size sets

 

[malaviKat]

Whatever happened to the ss109? Are they redesigning it like they did with the ss187? I know that a lot of people said the brush could use more density and that it just didn't buff as well as MAC's 109....

 

[nichollecaren]

^^I heard it shed like crazy!

 

[malaviKat]

Quote:

Originally Posted by nichollecaren ^^I heard it shed like crazy!

I remember people not being at all pleased with it. It was one of the brushes I was thinking about picking up when I decided to evaluate the company for myself, but I opted for the 150 instead (and that brush totally sold me). Still... I hope that 109 comes back and is actually decent. I have a MAC109 already and I love it but I'd love to have a second one for foundation or contouring (or general laziness when I don't feel like washing my brushes). Maybe I'll just suck it up and pick up another MAC.

Still don't know what to do with my 187s though. What a waste!

 

[nichollecaren]

yep, I already bought a backup of my SS150...dont even care what the MAC one is like. Awesome brush!