Tipping your MAC MA?
- Thread starter AlliSwan
- Start date
browneyedbaby
Well-known member
Quote:
I'm pretty sure that's true, I've heard the same.
Originally Posted by kymmilee
i've heard that they're not allowed to accept tips. i don't know for certain if there's any truth to that, though |
I'm pretty sure that's true, I've heard the same.
GreekChick
Well-known member
It really depends on the region. At our counter we accept it, but I'm going to have to check in on that to make sure if we,re allowed.
I've never heard of not being allowed to accept tips. We get tipped all the time. We, of course, don't expect one, but it's nice when we get one. I don't think the customer is ever expected to tip since they are usually making a significant purchase. That's why anyone out there who complains about the $50 purchase...keep in mind that that is a pretty awesome deal. At a salon or something, you don't get any product for your money and you are definitely expected to tip.
erine1881
Well-known member
we accept them at my counter. your best bet is to ask your artist if they accept tips or not. if they do, tip whatever you feel they deserve. people usually tip $5-$10 for a full face at my counter. it depends on the circumstances too. if you were a walkup and they were able to squeeze you in, if it was for a special event, etc. if they don't accept tips, there ya go, no worries.
amoona
Well-known member
Wow we were always told it was against MAC policy to accept tips they even showed us in writing. However we are allowed to accept them if we let the customer know that the money will be put towrds are funds for the SF AIDS Walk or Viva Glam campaign (depending on the time of the year). I really wish we could accept tips.
Bernadette
Well-known member
Quote:
Same here, it was my understanding that it is a company-wide policy. It's always a nice gesture to fill out a customer comment card or even go on-line and sned a nice e-mail about a MA when you have a great experience
.
| Originally Posted by amoona
Wow we were always told it was against MAC policy to accept tips they even showed us in writing. |
Same here, it was my understanding that it is a company-wide policy. It's always a nice gesture to fill out a customer comment card or even go on-line and sned a nice e-mail about a MA when you have a great experience
Meryl
Well-known member
Quote:
I'm glad you reminded me about this.
When I thanked my MA for helping me pick out a great product, she gave me her card and asked that I call the 1 800 number and tell them about my positive experience.
I meant to do it, but got lazy. What is the point to that? Do the MAs, in particular the MA that helped me that day, benefit in some way?
I will definitely email if you say it helps them in some way.
| Originally Posted by Bernadette
It's always a nice gesture to fill out a customer comment card or even go on-line and sned a nice e-mail about a MA when you have a great experience
|
I'm glad you reminded me about this.
When I thanked my MA for helping me pick out a great product, she gave me her card and asked that I call the 1 800 number and tell them about my positive experience.
I meant to do it, but got lazy. What is the point to that? Do the MAs, in particular the MA that helped me that day, benefit in some way?
I will definitely email if you say it helps them in some way.
palatial
Well-known member
Quote:
Once i sent an email about an MA who gave me some great help in picking out foundation and stuff, i included her name and the counter we were at. anyway i saw her some time later but she remembered me and the situation, and she was so happy to see me! she thanked me a lot and said that her managers got the comment, and congratulated her and it worked out really well for her. i felt really good that my comment actually got to the right people
| Originally Posted by Meryl
I meant to do it, but got lazy. What is the point to that? Do the MAs, in particular the MA that helped me that day, benefit in some way? I will definitely email if you say it helps them in some way. |
Once i sent an email about an MA who gave me some great help in picking out foundation and stuff, i included her name and the counter we were at. anyway i saw her some time later but she remembered me and the situation, and she was so happy to see me! she thanked me a lot and said that her managers got the comment, and congratulated her and it worked out really well for her. i felt really good that my comment actually got to the right people
amoona
Well-known member
When we get a compliment on the website that's a BIG DEAL! It's read by all our managers, trainers and regional manager too. It really helps when it comes time to reviews and stuff. It's really hard to get people to do them though because they honestly just forget when they get home.
If it's any incentive though they usually send you something for free haha. Always write a compliment for your MA if you had a good experience.
If it's any incentive though they usually send you something for free haha. Always write a compliment for your MA if you had a good experience.
LaMereMaverique
Member
I always tips my MAs if I take up more than 30 mins of their time and/or they do a bangin' job on my face, but will definitely start leaving comments at the website.
Meryl
Well-known member
Quote:
Not only did I forget... I lost the card with her name on it.
I guess I need her name?
ETA - By the way, we can stay anonymous when we call about the compliment, right? It's bad enough that the MAs recognize me for always being in the store and buying so much. I like my privacy.
| Originally Posted by amoona
When we get a compliment on the website that's a BIG DEAL! It's read by all our managers, trainers and regional manager too. It really helps when it comes time to reviews and stuff. It's really hard to get people to do them though because they honestly just forget when they get home. |
Not only did I forget... I lost the card with her name on it.
ETA - By the way, we can stay anonymous when we call about the compliment, right? It's bad enough that the MAs recognize me for always being in the store and buying so much. I like my privacy.
CantAffordMAC
Well-known member
I havent really gotten that much done frm artists. I've gone in for just a concealer, or blush. one time i went in for some lipsticks and glosses and I finally got the male artist i had my eye on to help me. (he was pefect, loved it, loved him) since then i've gone to some other girls for little things but they didnt really excite me...at all.
He is a sweetheart though. I didnt tip him but I went on the website and gave him a compliment....i didn't do it for something free but they sent me a Lipgelee. I hope the compliment helped him, I havent seen him since. I hope it stays confidential though I dont want them to know it was me lol
He is a sweetheart though. I didnt tip him but I went on the website and gave him a compliment....i didn't do it for something free but they sent me a Lipgelee. I hope the compliment helped him, I havent seen him since. I hope it stays confidential though I dont want them to know it was me lol
Meryl
Well-known member
Quote:
That's exactly how I feel.
I've never had a make-over, nor do I want one. I just find some MAs really friendly and helpful. So for that... I wouldn't mind giving them a compliment on the website.
| Originally Posted by CantAffordMAC
. I hope it stays confidential though I dont want them to know it was me lol |
That's exactly how I feel.
I've never had a make-over, nor do I want one. I just find some MAs really friendly and helpful. So for that... I wouldn't mind giving them a compliment on the website.
BunnyBunnyBunny
Well-known member
o.o
My counter accepts tips. We are the only counter that is allowed to do so, according to my manager.
I definitely don't complain. If I get tipped, it's usually like 7 dollars after a full application. I once got tipped 10 for just lashes, and 20 for a prom.
Nobody ever said we aren't allowed to take tips. Strange. =/
My counter accepts tips. We are the only counter that is allowed to do so, according to my manager.
I definitely don't complain. If I get tipped, it's usually like 7 dollars after a full application. I once got tipped 10 for just lashes, and 20 for a prom.
Nobody ever said we aren't allowed to take tips. Strange. =/
FacesbyNiki
Well-known member
Not allowed to accept tips but I've had customers be pushy about it. So I just say "No No No" 3 times and if they still want to, they usually stick it in my brush belt. LOL
GreekChick
Well-known member
I understand it's company policy to not accept tips, but it's something I can't understand.
When you go to a club, and ask for a beer, the only thing a bartender will do is pop the bottle open, and even then they expect to be tipped.
As mentionned above, it's always better to receive good comments, however if a bartender can get tipped, why shouldn't a person doing a full-hour makeup?
When you go to a club, and ask for a beer, the only thing a bartender will do is pop the bottle open, and even then they expect to be tipped.
As mentionned above, it's always better to receive good comments, however if a bartender can get tipped, why shouldn't a person doing a full-hour makeup?
coachkitten
Well-known member
I am glad to know that the positive comments left on the MAC website get back to the MA. Now that I am aware of this I am going to do a lot more writing to MAC!
clamster
Well-known member
Quote:
Do you send the comment through the "Question regarding....'Service at a MAC Counter or Store'". Also how long does it take to reach the manager? I want to know how it works.. like does the email goes to the MAC people Lol and then to that counter your talking about?
| Originally Posted by amoona
When we get a compliment on the website that's a BIG DEAL! It's read by all our managers, trainers and regional manager too. It really helps when it comes time to reviews and stuff. It's really hard to get people to do them though because they honestly just forget when they get home. If it's any incentive though they usually send you something for free haha. Always write a compliment for your MA if you had a good experience. |
Do you send the comment through the "Question regarding....'Service at a MAC Counter or Store'". Also how long does it take to reach the manager? I want to know how it works.. like does the email goes to the MAC people Lol and then to that counter your talking about?
