Wow...new policy at MAC?!?

[mrstucker]

This is a copy of my live chat with MAC just this evening:

One of our Artists will be with you shortly. At the end of this chat session, you may request to have a transcript of your chat sent to you via email by completing our Exit Survey.
Hello. Thank you for your interest in MAC Cosmetics. My name is Amy. How may I assist you?
Leanne: Hi!
Leanne: I've heard that there's a new quad coming out inMay...called Summerwear
Amy: Hello
Leanne: waht do you know about it?
Amy: One moment please Leanne
Leanne: ok
Amy: While we appreciate your interest in future collections, regrettably, we are unable to provide you with detailed information beyond the current collections. I apologize for the inconvenience. View what is new at MAC Cosmetics by clicking here.
Leanne: Really?!? Is this new? I've had many other online artists tell me about upcoming collections

Amy: I apologize, Leanne, yes. Please contact our Corporate Consumer Communications Department regarding future launches. Regrettably we are no longer authorized to provide this information.
Leanne: That's unfortunate

Now, I think many MAC addicts might be disappointed....I know many of us use that info to budget!
Amy: I understand, Leanne
Leanne: Ok..thanks anyway Amy
Leanne: Have a good night
Amy: Thank you
Amy: You too!




Anyone ever hear of this?!?

 

[pucci]

This sucks

Oh and maybe you can get someone to move this to the live chats section

 

[Parishoon]

i thought i read somewhere on here that EL legal had specktra remove colour stories & other stuff b/c they're trying to "crack down" on leaks & prevent competetion from copying stuff & releasing it before MAC's collections.
However, I don't know how true that actually is b/c I'm just getting into MAC stuff

 

[Wontpayretail23]

Looks like the long arm of Estee Lauder is really cracking down. Unfortunate.

 

[allan_willb]

they really must be cracking down because amy tells us everything.wow, darn it.Oh and and I did try emailing the consumer communications ppl and it was no help at all it took them well over a week to get back to me and they said the same thing.Click here to view whats new thats it nothing else.

 

[as_cute_as_pie]

how silly

 

[cicconeyouth]

too bad because it's the hype that sells out their new collections the day they come out...

 

[tinkerbelle]

Man, that bites.