UK Release Dates Discussion - All Brands Welcome!

[rockin]

There's been no explanation. When I received my Wednesday order but still hadn't got a dispatch email for my Tuesday orders, I phoned Customer Services and was told that they were sitting in the warehouse, all packed and ready to go. Everything had been in stock, so it wasn't a case of them having to wait for stock to reach them first. I finally received my first Tuesday order yesterday and the 5pm Tuesday order is apparently now Out For Delivery. It makes me think that they're packing stuff but forgetting (or not having time) to arrange for all of it to be collected by the couriers. The MAC rep was as puzzled as I was that the Wednesday order had arrived but the Tuesday ones hadn't yet been dispatched.

 

[Alisha1]

I hope everyone gets their orders today! MAC has seriously been slow with deliveries ever since april when they were changing their system for that week...

 

[rockin]

My black box has just arrived

 

[LMD84]

If it didn't arrive on the named day, you're able to get a refund from MAC for the shipping. Has noone even got emails from MAC explaining why the hell this is taking so long? :s

well sadly i didn't pay for shipping! i spent over a certain amount so it was free - but you'd think that they could make sure all orders were being processed and delievered in good time!

 

[LMD84]

My black box has just arrived

i'm pleased for you!

 

[Anitacska]

It seems it's not just Mac having trouble with orders, my MUFE aqua liners have just arrived from Guru, but they got mixed up and sent a no.6 (navy) instead of no. 9 (fuschia). Argh! They did say if I return the Navy one, they will refund the return postage, it's just the extra hassle really.

My second Debenhams order hasn't come yet, hope it'll be tomorrow. Also waiting for my ASOS order, chose free delivery, but it's taking ages...

 

[nunu]

fingers crossed surf baby will be out in stores and counters on Thursday!

 

[LMD84]

fingers crossed surf baby will be out in stores and counters on Thursday!

i shall keep my fingers crossed for you! and keep your fingers crossed that my first web order arrives before it comes out in the stores! lol! i'm getting annoyed now!

 

[nunu]

Lou i am crossing both my fingers and toes for you!

 

[LMD84]

Lou i am crossing both my fingers and toes for you!

hee hee! you're too kind!

Golden Grape FOTD - latest blog post is up guys!

 

[Alisha1]

Has you order still not arrived Lou?

 

[LMD84]

Has you order still not arrived Lou?

no! the mac girl said she would try and get it delievered tomorrow - should do because it was a week ago today when i ordered!

 

[Alisha1]

no! the mac girl said she would try and get it delievered tomorrow - should do because it was a week ago today when i ordered!

Thats crazy! Atleast you have Surf USA while you wait though! Hope it arrives tomorrow!

 

[LMD84]

Thats crazy! Atleast you have Surf USA while you wait though! Hope it arrives tomorrow!

oh yeah! i am very happy with surf usa! it is so lovely!

 

[Iwantitall]

My orders didnt arrive today :-( Im really disapointed with MAC. This is the slowest delivery time-ive had things arrive quicker from the USA. There isnt any info with my tracking number either, it says "no details available" has anyone else ever had this ?

 

[HappyInsomniac]

My orders didnt arrive today :-( Im really disapointed with MAC. This is the slowest delivery time-ive had things arrive quicker from the USA. There isnt any info with my tracking number either, it says "no details available" has anyone else ever had this ?

Mine says that as well. It has said "dispatched" on my account on the Mac site since the 5th, but when I click to track it it says "No details available". Then I got an email last night saying it had been dispatched, but tracking still says the same thing.

 

[LMD84]

well mine tracking still hasn't been updating since monday and if it does actually arrive today i will be very surprised! i just want my goodies mac!

 

[Anitacska]

Sorry, don't mean to sound smug, but I am so glad I didn't bother ordering from Mac, instead waited 2 days for Debenhams to have the collection since I've already received my first Debenhams order and the second one has been dispatched too (and Debenhams aren't exactly that fast when it comes to delivery times). Just another reason why not to order from Mac in the future.

 

[banana1234]

i have received both of my orders from mac fine, i ordered one on tues, and one on thursday,i guess some people just got some bad luck and i feel bad for you guys!hope it gets sorted today for you lou and anyone else still waiting for their orders

 

[HappyInsomniac]

Sorry, don't mean to sound smug, but I am so glad I didn't bother ordering from Mac, instead waited 2 days for Debenhams to have the collection since I've already received my first Debenhams order and the second one has been dispatched too (and Debenhams aren't exactly that fast when it comes to delivery times). Just another reason why not to order from Mac in the future.

Yeah, I put in a second Surf Baby order at Debenhams as soon as it went up on the site, and that one has arrived already but still no Mac. At least I have some goodies!