UK Release Dates Discussion - All Brands Welcome!

[rockin]

Companies need to realise that their customer service, or lack of it, can make or break the company.

 

[Alisha1]

Companies need to realise that their customer service, or lack of it, can make or break the company.

True, I've only ever had 2 problems with MAC and the CS cleared it all up in no time which is why I really like the brand, I've never really had any problem yet with any other brand but I buy more MAC than anything else!

 

[banana1234]

well after my previously disasterous orders from mac online, my latest order came fine, and my debenhams package with cruel gardenia in came very quickly, but i must add the powder was slightly damaged, i wish they would put them in a box, not just a bubble mailer. The corners of the flower pattern were slightly damaged, but i smoothed them out and now you cant tell too much, but for something that's so expensive, i must say the visual appeal was what sold it for me, and for it to arrive damaged, i was a little peeved. I could probably ask for another but if they ask for a photo, now i've smoothed it out, it doesnt look that bad, they'd probably think i was making a fuss over nothing

 

[anita22]

Sounds like we were quite lucky as we got plenty enough snow for 4 snowmen, 2 snowcats, a snowdog and a snowbunny, but the road and the pavements are clear and actually most of the snow is gone from the lawn (except for the creatures). Back to school as normal tomorrow me thinks.

Hope my second Debenhams order arrives tomorrow (with all my Guerlain bits and bobs). I hate waiting for stuff to arrive.

On that note, can you believe it, I still haven't had a reply from KIKO. I had one automated e-mail on the 25th Jan and nothing since. I've opened a dispute through Paypal, they haven't responded to that either, so I have now excalated it to a claim. All I wanted was to send back one of the duplicate eyeshadows for an exchange or refund. Unbelievable! Needless to say I am never buying anything from KIKO again.

Oh no, that's really crap!

Is there any way you could take it back to one of their stores next time you're in London? (Bit of a hassle though, not to mention you shouldn't have to!).

 

[Anitacska]

I once had a similar problem with Nars, I returned an eyeshadow and I had to keep e-mailing them for a refund. I did get it eventually, but I swore I will not order form Nars again. I didn't for a while actually.

With KIKO I can't even retunr the bloody things as they're in Italy and I'm not forking out for postage until I know 100% that they'll reimburse me and refund me. I don't trust them based on their lack of communication. Absolutely unbelievable how they're just ignoring my attempts of contacting them and there isn't a UK phone number to call, so I can only e-mail them repeatedly.

Companies need to realise that their customer service, or lack of it, can make or break the company.

 

[Anitacska]

If my Cruel Gardenia arrives damaged I am complaining to Debenhams, since the reason I'm getting a back up is that my first one was damaged and I really wanted a pretty one to just look at lol.

Oh no, that's really crap!

Is there any way you could take it back to one of their stores next time you're in London? (Bit of a hassle though, not to mention you shouldn't have to!).

 

[Alisha1]

Brands like Kiko need to realise that this isn't doing there business any good! I always go back to companies that have a good CS department but I suppose there's always a risk when ordering from abroad

 

[Anitacska]

Unfortunately it doesn't say anywhere on the website that they're sendign the stuff from Italy, I might have reconsidered if I'd known. In the grand sceme of things I guess it's not a big deal, I have an extra purple e/s that I paid 5 quid for, at least they did send me 4 eyeshadows, so I can always try and sell it or give it away at the very worst.

Brands like Kiko need to realise that this isn't doing there business any good! I always go back to companies that have a good CS department but I suppose there's always a risk when ordering from abroad

My Debenhams order has arrived and my Cruel Gardenia is just perfect!

Weirdly my order was in a box with lots of bubblewrap, not a jiffy bag like banana1234 said. Mind you, my orders are always well packaged, even if they're in a jiffy bag, they usually wrap them up inside another one, plus there's the outer bag too. Now I just need my Naturally order so I can work out which MES I have to reorder. The 10% off offer is valid until Friday.

 

[Alisha1]

My Debenhams order has arrived and my Cruel Gardenia is just perfect!

Weirdly my order was in a box with lots of bubblewrap, not a jiffy bag like banana1234 said. Mind you, my orders are always well packaged, even if they're in a jiffy bag, they usually wrap them up inside another one, plus there's the outer bag too. Now I just need my Naturally order so I can work out which MES I have to reorder. The 10% off offer is valid until Friday.

My Naturally blushes came today! Haven't been able to play with them as I'm so ill today and I never got any sleep last night . Hurry up spring!

 

[LMD84]

My Naturally blushes came today! Haven't been able to play with them as I'm so ill today and I never got any sleep last night . Hurry up spring!

sorry you are feeling ill sweetie

 

[nazia]

Anita - That's really annoying about Kiko. The only reason I can think of is because their UK website is very new, they still haven't ironed out the kinks. However, that isn't your problem and they should be getting back to you at the very least.

Also, I hope your MAC order from Debs comes quickly so you can reorder whichever it was they didn't send before it sells out!

Alisha - I hope you feel better soon hun! I've had a bit of a bug too. It knocked me out completely actually lol.

I'm very happy to say that I managed to avoid the MAC collections although I think I'll pick up Smutty Green when I have more money - so glad it's not LE for the timebeing! I'm interested in the Pearlglide in Industrial too, but again, will pick up later. As for the rest, I'm trying to avoid seeing anything that piques my interest!

I bought Cruel Gardenia Meteorites by Guerlain because you guys made it sound so utterly irresistable! Thankfully it arrived in perfect condition but I haven't swatched it yet. It's too pretty to use!

Finallyyyyy, I thought I'd ask you guys here. If I was to do a series on concealers, mostly for the undereye area, would any of you be interested? Or should I skip it? I have SO many concealers, it's crazy.

 

[anita22]

Finallyyyyy, I thought I'd ask you guys here. If I was to do a series on concealers, mostly for the undereye area, would any of you be interested? Or should I skip it? I have SO many concealers, it's crazy.

I'd love to see a series on concealer. I also have quite a few but I am always on the hunt for a better one

My current loves are Bobbi Brown concealer & corrector, & Laura Mercier Secret camoflauge.

 

[beckibear]

Hi everyone, I'm new to the thread!

I did a search so sorry if this has been discussed before but is there any word as to when the Maybelline Colour Tattoo cream shadows or the Dream Bouncy Blushes are going to be arriving in the UK. Really excited to see the Revlon Lip Butters are coming in March. I must admit I don't always go for Drugstore makeup - I don't know why - but there's so much great stuff coming out.

 

[Anitacska]

Hi and welcome. Oh yeah, good question, I would love to try those Maybelline Colour Tattoo cream shadows, they look fab!

Anita - That's really annoying about Kiko. The only reason I can think of is because their UK website is very new, they still haven't ironed out the kinks. However, that isn't your problem and they should be getting back to you at the very least.

Also, I hope your MAC order from Debs comes quickly so you can reorder whichever it was they didn't send before it sells out!

Alisha - I hope you feel better soon hun! I've had a bit of a bug too. It knocked me out completely actually lol.

I'm very happy to say that I managed to avoid the MAC collections although I think I'll pick up Smutty Green when I have more money - so glad it's not LE for the timebeing! I'm interested in the Pearlglide in Industrial too, but again, will pick up later. As for the rest, I'm trying to avoid seeing anything that piques my interest!

I bought Cruel Gardenia Meteorites by Guerlain because you guys made it sound so utterly irresistable! Thankfully it arrived in perfect condition but I haven't swatched it yet. It's too pretty to use!

Finallyyyyy, I thought I'd ask you guys here. If I was to do a series on concealers, mostly for the undereye area, would any of you be interested? Or should I skip it? I have SO many concealers, it's crazy.

 

[banana1234]

Anita - That's really annoying about Kiko. The only reason I can think of is because their UK website is very new, they still haven't ironed out the kinks. However, that isn't your problem and they should be getting back to you at the very least.

Also, I hope your MAC order from Debs comes quickly so you can reorder whichever it was they didn't send before it sells out!

Alisha - I hope you feel better soon hun! I've had a bit of a bug too. It knocked me out completely actually lol.

I'm very happy to say that I managed to avoid the MAC collections although I think I'll pick up Smutty Green when I have more money - so glad it's not LE for the timebeing! I'm interested in the Pearlglide in Industrial too, but again, will pick up later. As for the rest, I'm trying to avoid seeing anything that piques my interest!

I bought Cruel Gardenia Meteorites by Guerlain because you guys made it sound so utterly irresistable! Thankfully it arrived in perfect condition but I haven't swatched it yet. It's too pretty to use!

Finallyyyyy, I thought I'd ask you guys here. If I was to do a series on concealers, mostly for the undereye area, would any of you be interested? Or should I skip it? I have SO many concealers, it's crazy.

i'd love too see a series on concealers, would be very interesting!

 

[Alisha1]

Hi everyone, I'm new to the thread!

I did a search so sorry if this has been discussed before but is there any word as to when the Maybelline Colour Tattoo cream shadows or the Dream Bouncy Blushes are going to be arriving in the UK. Really excited to see the Revlon Lip Butters are coming in March. I must admit I don't always go for Drugstore makeup - I don't know why - but there's so much great stuff coming out.

Hi welcome!

I haven't ready any news on the release dates yet but if I do I'll be sure to post! I can't wait for the lip butters either! Hope Boots have a 3 for 2 offer on in March!

 

[Alisha1]

sorry you are feeling ill sweetie

Quote: Originally Posted by nazia

Anita - That's really annoying about Kiko. The only reason I can think of is because their UK website is very new, they still haven't ironed out the kinks. However, that isn't your problem and they should be getting back to you at the very least.

Also, I hope your MAC order from Debs comes quickly so you can reorder whichever it was they didn't send before it sells out!

Alisha - I hope you feel better soon hun! I've had a bit of a bug too. It knocked me out completely actually lol.

I'm very happy to say that I managed to avoid the MAC collections although I think I'll pick up Smutty Green when I have more money - so glad it's not LE for the timebeing! I'm interested in the Pearlglide in Industrial too, but again, will pick up later. As for the rest, I'm trying to avoid seeing anything that piques my interest!

I bought Cruel Gardenia Meteorites by Guerlain because you guys made it sound so utterly irresistable! Thankfully it arrived in perfect condition but I haven't swatched it yet. It's too pretty to use!

Finallyyyyy, I thought I'd ask you guys here. If I was to do a series on concealers, mostly for the undereye area, would any of you be interested? Or should I skip it? I have SO many concealers, it's crazy.



Thanks hun, I don't think I've felt this horrible in a while! Though it hasn't stopped me from coming on here!

I would love a series on concealers! I don't own many but the best I've tries is The Balm and Armani Corrector (if it counts)

I wanted the Guerlain Cruel Gardania but it seems to be sold out on Debenhams, hopefully the counter at Debenhams still has it...



Quote: Originally Posted by beckibear

Hi everyone, I'm new to the thread!

I did a search so sorry if this has been discussed before but is there any word as to when the Maybelline Colour Tattoo cream shadows or the Dream Bouncy Blushes are going to be arriving in the UK. Really excited to see the Revlon Lip Butters are coming in March. I must admit I don't always go for Drugstore makeup - I don't know why - but there's so much great stuff coming out.



Hi welcome!

I haven't ready any news on the release dates yet but if I do I'll be sure to post! I can't wait for the lip butters either! Hope Boots have a 3 for 2 offer on in March!

 

[rockin]

*Impatiently awaiting the Maybelline Colour Tattoos*. Does anyone know if these will be permanent?

 

[LMD84]

*Impatiently awaiting the Maybelline Colour Tattoos*. Does anyone know if these will be permanent?

i have no idea but i do know i'll be buying them all!

 

[Anitacska]

Sadly my Debenhams Mac order didn't come today. Ugh, Debenhams are being very slow this time around, maybe a lot of people are ordering with the 10% off code. Hope it comes tomorrow and then I can get the missing MES.

I'm loving the Guerlain eyeshadows that came yesterday though, I'm wearing the 6 palette today and it's really lovely. I also got the pink quad and it is absolutely gorgeous! Wish it was spring already, I don't like this cold weather.