MAC FAQ: Back2MAC (B2M)

[romi79_2008]

CAn I b2m the 15pans refill pallets? 2 of mine broke

 

[chihullomac]

Yes, the plastic that holds the face wipes DO count as a B2M item...I have used that several times...

 

[chihullomac]

What i have done with B2M...i prefer going to the MAC studios just because i can choose from a lip stick, lip gloss or eyeshadow...otherwise your only choice is the lipstick

 

[chihullomac]

Once you receive your lip stick from B2M that item is not returnable...

 

[sedated_xtc]

I just live chatted with an SA on the MAC website (canadian), and she said that holiday set empties (mini pigment vials, lipglass, nail polish,etc) are no longer accepted for B2M. Death and destruction fo rme!! Lol, oh well.

And I've also spoken to the MA at my local MAC (toronto), and she said they're perfectly ok with accepting depotted shadows (i.e the clamshell pot without the silver pan).

 

[SNJx]

Has anyone done B2M via online/post in the UK? would love your help. E-mailed mac customer services numerous times asking how I should send the products and to what address but never had an e-mail back. I first asked about 6 months ago and I've asked several times since. Would love if anyone could help! I don't live near a counter so don't go to one too often

 

[BlissfullyYours]

That super sucks. I just found out that MAC Plumful is a STRAIGHT dupe for MAC Glamourdaze. That super sucks. Siiigh. I just wanna exchange....

 

[MacNcheese]

Has anyone B2M on the U.S. site? There are dropdowns to click on what you're sending in and I don't see an option for my empty brush cleaner bottle or select cover up. I don't have access to a store so I need to do it online.

 

[gildedangel]

I would Live Chat MAC on the website and see what they recommend, they would be the ones to know!

Has anyone B2M on the U.S. site? There are dropdowns to click on what you're sending in and I don't see an option for my empty brush cleaner bottle or select cover up. I don't have access to a store so I need to do it online.

 

[MacNcheese]

I would Live Chat MAC on the website and see what they recommend, they would be the ones to know!

Thanks. I'll update the thread once I have the scoop.


UPDATE








So basically you can pick anything from the drop-down online if your B2M item is not listed.