charlotte366
Well-known member
You can ask for 2 copies of the proof of postage at the post office, and then put one in the parcel and keep the other, I did when I received a damaged eyeliner cake in a previous illamasqua order, illamasqua were really good to be honest with the customer service.Very impressed with DPD - the email said between 12:04 and 1:04, and at 12:04 the van pulled up outside. Mind you, it took her a couple of minutes to find the box in the back of the van LOL.
The makeup is well packed, in a MAC-type black box (but without the sticky tape, so it still looks good to use for storage) and black shredded paper strips. Unfortunately there is a problem with my Paranormal palette - the purple eyeshadow isn't in its metal pan on the right hand side of the palette, but is stuck to the mirror on the left hand side, and partially on the plastic bit so it is bent too. There are smears on the mirror caused by it. I don't know whether to return it for replacement or to carefully separate it from the mirror and put it back in the pan. Illamasqua's page says to include the receipt for return postage in the parcel so they can refund postage, but surely that would leave me with no proof I had sent it?
Also send the picture to customer services saying that you are returning and would like a replacement etc, it speeded things up when I did it!