MAC All About Orange Collection (June 2013)

elegant-one

elegant-one

Well-known member
Medgal07 said:
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Oh you two-timing trollop
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Here's some flowers...I'm sorrrrrrry baby
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Medgal07

Medgal07

Well-known member
makeupgrrl said:
LOL..yeah I haven't had anyone do this to me luckily, I don't think it would end too well either!

I never said that everyone talked negatively about SA's on Specktra, however I just wanted to give some perspective from the other side to balance it out a bit. I have read awesome stories of SA's who have shown great customer service and who look out for their customers here. I have shopped at places where I have felt ignored, or been treated rudely, and I am the type of person that has no tolerance for it so I choose to shop somewhere else when that happens (either another counter, or another brand all together). The truth is no one likes to be treated badly, or feel ignored, or belittled...I just think customers should also keep this in mind when dealing with SA's as well.
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Couldn't agree with you more
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elegant-one

elegant-one

Well-known member
ChosenOne said:
I'm going to offer an explanation for the low quantities that I think I may have mentioned a few months back, but here it goes: I heard from the manager at one of my local MAC counters that the company started producing fewer quantities of the LE products because they had so much that they didn't sell out of back in 2011 or so. Sell-through is a big thing in retail, and having so much leftover product hurt MAC's profits, since those leftovers got sent to CCOs and such. So they decided to produce smaller quantities of LE stuff because it was a safer bet that it would sell out that way than if they produced larger quantities of it. Is this a satisfactory explanation? Not really. But I'm hoping it means that if enough people tell MAC how frustrated they're becoming by the low amounts of stock, maybe they will see that everyone would be happier if they would bump it up a notch again.

Hey, if people's obsession over CYY was enough for MAC to make it permanent, I'm sure they'll get the message about their LE collection stock issues eventually! Wishful thinking?
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Yep, that is exactly what they have be doing. In fact, I even mentioned that to the MAC supervisor yesterday
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Addict4MAC

Addict4MAC

Well-known member
fairylite100 said:
Don't post much but I've been here a long time and thought I'd chime in on what I was told recently at a MAC store.. I was talking with an employee about the whole 'limited edition, things selling out so fast' situation and she told me its a 'formula' MAC (or Estee Lauder I guess) came up with awhile ago. They realized if they release a limited amount of a new collection online and it sells out quick, it creates the PERCEPTION that the items are hot and limited (ie. more desirable and harder to come by). So people rush to their counters on release day, frantically trying to get the items that sold out fast online (which these days is most of their new collection). People even buy backups, assuming the items will be impossible to get again.

Then, predictably, a week or so later, MAC restocks their site. Sometimes the items sell out again quickly, and other times they sit on the site awhile. Often they end up at the CCO because they really had a lot of stock all along....she also said that the items that hit stores now were made like 6 or 8 months ago at least so all they can do is guess at the time they create the collection as to what the demand will be for each item.

Anyways, I can't vouch for the accuracy of all this info, this is just what I was told by a long-time MAC employee. It does make sense though
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Great analysis. It also pushes a few other things, I think.

First, it makes me prioritize MAC LE over other lines. Let's say I was thinking about spending $30-50 this month on other products, like a blush from NARS (which doesn't do many LE's) or a Tarte palette (which has LE products available for several weeks). Among those three, I'm more likely to spend that budget on MAC LE on release day because if I don't I might miss it. The other items will still be around for a while longer. But if MAC hits with another LE collection, I might never get around to buying the other line's products.

Second, it helps MAC not to compete with its own stores on release days. If the items are sold out online before the release, the stores will get those sales (MAC makes profit from Nordstrom, Macy's too).

All this works, I think, if MAC's LE products are good quality. But not if they aren't.
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bluelitzer

bluelitzer

Well-known member
fairylite100 said:
Don't post much but I've been here a long time and thought I'd chime in on what I was told recently at a MAC store.. I was talking with an employee about the whole 'limited edition, things selling out so fast' situation and she told me its a 'formula' MAC (or Estee Lauder I guess) came up with awhile ago. They realized if they release a limited amount of a new collection online and it sells out quick, it creates the PERCEPTION that the items are hot and limited (ie. more desirable and harder to come by). So people rush to their counters on release day, frantically trying to get the items that sold out fast online (which these days is most of their new collection). People even buy backups, assuming the items will be impossible to get again.

Then, predictably, a week or so later, MAC restocks their site. Sometimes the items sell out again quickly, and other times they sit on the site awhile. Often they end up at the CCO because they really had a lot of stock all along....she also said that the items that hit stores now were made like 6 or 8 months ago at least so all they can do is guess at the time they create the collection as to what the demand will be for each item.

Anyways, I can't vouch for the accuracy of all this info, this is just what I was told by a long-time MAC employee. It does make sense though
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The main MAC website reserves a fraction of their stock as a contingency for when someone's product get lost or damaged or worse. Last year my StyleSeeker package I purchased off maccosmetics.com got lost but they replaced everything after they sold out on the website.
 
elegant-one

elegant-one

Well-known member
^^^Holy cow! & Eeew x 1000. I cannot stand to see teens grabbing ls & glosses & smathering it all over their lips.

But look...they recommended elegant's dab n smoosh method of applying lipstick:
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'The rep then told her to 'press her lips together and spread the lipstick around,' it says in the suit.'

But then my legal mind says.... the ^^^"spread it around" in that comment/quote is putting a mental image of spreading a disease around....hmmmm
 
Hazeleleanor

Hazeleleanor

Well-known member
elegant-one said:
^^^Holy cow! & Eeew x 1000. I cannot stand to see teens grabbing ls & glosses & smathering it all over their lips.

But look...they recommended elegant's dab n smoosh method of applying lipstick:
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'The rep then told her to 'press her lips together and spread the lipstick around,' it says in the suit.'

But then my legal mind says.... the ^^^"spread it around" in that comment/quote is putting a mental image of spreading a disease around....hmmmm
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mhmm. and my personal "ewwwws!" are limited to the chick who didn't ask to have the lipstick cleaned.
 
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